Customer Ratings & Reviews

The installation team made getting my washer up and running completely hassle‑free. They arrived on time, handled everything efficiently, and ensured the dryer was perfectly connected and ready to use. Friendly, professional, and stress‑free service!

The installers worked quickly and efficiently and didn't damage any door frames or walls, which was impressive since they didn't have a lot of clearance in spots on the way in and to the laundry room. They tested out the machine before leaving. The cost of having Best Buy deliver and install the dryer was a bargain -- no way we could have done this ourselves.

Love the Dryer. I was worried that the installation was going to be difficult because of my narrow hallway and my small laundry room, but the installer were excellent and had no difficulties. The Dryer runs fast, quiet, and looks good. End of cycle buzzer reminds me of high school basketball - will need to see if I can disable it

team installed washer and dryer quickly with no issues

The installation was seamless. The staff knew exactly what to do and were extremely quick and efficient

Great, clean install. Speed and carefulness. Would recommend.

Really efficient and quick installation as well as removal of our old dryer. They installers called from their last stop to inform us they were coming. They came in, removed our dryer from the second floor. They then came back to install the new dryer. All in less than an hour. They tested the dryer to make sure it was working. Really impressed with their efficiency!

Very efficient and professional while installing my dryer.

The installation guy was excellent. The guy shows me all the function and make sure I was happy with everything. Was quick installation and no problem after that. Everything running good.

Love it! This dryer has saved me A LOT of time. I was blankets every week and the drum is big enough to fit 2 king size blankets. Do need to unfold them half way through, but this is expected as it tumbles. I also have the steam fresh option. It dampens more than what I was expecting, but works well! Dries out the wrinkles. Only thing I don't like about this dryer is the chimes that notify when the dryer is done. These are long, loud and very annoying. Wondering if there is an option to shut them off. Overall I love this dryer and to me it was certainly worth the purchase,

The two young lads were meticulous and careful in the installation process.

Had a good experience with installers. Very professional, arrived during appointment window and received courtesy call. They had to remove door to laundry room but put everything back as it was without damaging walls or anything else along the way.

How can i even explain how great it was to have reliability and good service people to come to my home and do such a great job of installing my new Dryer and Washer in my home!!

This product was installed in November 2024. The installers were very professional. To date, the product has performed very well, and my wife and I are pleased with the purchase. We highly recommend Best Buy Installation.

I like to do everything I can myself, and only reluctantly shell out money to pay someone else to do something that I could do. However, sometimes it's definitely the best choice. This is a good example. Geek Squad installed a new dryer, which sound simple. However, the hoses that were recommended didn't fit and replacements were required. They had replacements on-hand and were able to install them immediately. That saved a lot of time and headache. Definitely worth it.

First, I will say there are no issues with the GE dryer itself. So far it works good. The issues are with the installation from Best Buy. They were late due to a flat tire, which is understandable, but someone should have called. They did not think they were doing installation and had to borrow my tools. They refused to change the direction that the door opens and said that is an additional cost now. I went back to the website and saw nothing about paying for this or even an option to request this service. After sitting on the phone for over an hour with customer service and getting transferred a few times, I decided to do it myself rather than have further aggravation. They did not include an owner's manual and told me I would have to call GE to get one. Apparently they wanted to waste more of my time having to call another customer service number. They installed the wrong color plug and did not install a new dryer vent but charged me for it. Best Buy customer service said they would credit my account but they never did. I've had appliances delivered from Best Buy before and have never had such a terrible experience. I've previously ordered a washer, dryer, dishwasher, stove (two times) and refrigerator (two times). Unfortunately, this experience will probably prevent me from buying an appliance from them again. All of the issues I had could have been made better if they wanted to through customer service, but they did not care enough and did not follow through on the few things they said they would do.

Dryer installation was very quick and efficient. Crew was very knowledgeable.

I can't remember the gentleman's name, but he was so professional and knowledgeable about what he was doing. I give five stars and his helper!!

The team knew what they were doing. They removed the old dryer and took it away. They installed the new unit, made sure we knew how to operate it, cleaned out and left. Polite, professional and efficient

There were a few hiccups with my dryer install. Not really the fault of the people who delivered the dryer from Best Buy in some ways, as the dryer outlet in my home was not compatible with the chord that came with the dryer. My only complaint is that when the dryer didn't work, the installers didn't hook up the vent which I then had to do on my own after changing out the chord and outlet.