Customer Ratings & Reviews

The 2 installers that delivered the dryer removed the old one and waited while I cleaned the floor behind and under its position. They carefully took out of the house and brought the new one in. The hoses needed to be redone because the previous one had a water line for steam and this one didn’t. After offering me the old parts and positioning and leveling the dryer they did a brief demo and instructed me in its basic operation. They waited to be sure the dryer generated heat before leaving. It was a pretty seamless operation.

Two gentleman came and installed the dryer. They were very polite, professional and work well together. They had some trouble connecting the dryer to the vent. It was a tight space to work in. The clothes were not drying very well and when we looked behind the dryer the hose had come off the back of the dryer. It was an easy fix.

Great installers who did the fantastic job. No damage to walls or doorways getting large appliances in.

Team was very knowledgeable and friendly. Came in and got the job done quickly.

Installed fairly quickly, had a little problem with the outside vent piping, which he pushed out further so it popped from the wall. Finally got it attached back to wall in and out so it is stable. Broke a little off a piece of coral I had outside kind of near the outside vent as he raced by it (I didn’t have time to warn him to side step it!), so wasn’t real happy about that and so 4 stars.

Washer install went great! No issues! Tech was friendly and informative

Went great! Was twsted and installed perfectly! Have no complaints

Quick and good installation , the installation took no more than 20 minutes

Installers were quick, efficient and courteous. They did a great job.

The dryer has worked well. I'm fine with that. But the Best Buy installers scratched my washer when they installed the dryer, failing to use the rubber feet for the stacking kit that I handed to them. I've told Best Buy about it and they still have not fixed it (over 30 days since installation). The dryer is fine. The installation was poor.

The installer was on time and called me prior to arrival. They were fast and did a great job installing the dryer. However they did not level the dryer to the height of the wash machine.

Love the technicians who installed my dryer. They were good and professional. Found the broken levers for the washer cut off vavle. I really appreciate their honesty and hardwork.

The two young men who were charged with the removal of our old dryer and installation of the new one did a great job. Our laundry room is quite small, so they actually had to lift the old one out and do the same to place the new one. installation was quick. Everything works well.

The installation of this dryer was the way that I had expected on the day that was outlined with the schedule . And it went fairly smooth , with a minor issue with the fit of the exhaust tubing , funnel to let the steam release to the outside . That was remedied fairly quick . And the installer was good with the explanation of how it should be operated . The only issue that I encountered was the follow up with any questions that the customer had , regarding some of the functions of the machine , the installer was Not interested with any addtl questions that the customer had , after the installation . There were several tries to call the installer , no response ! Even after the third and fourth tries . No response . This is a sign of really “ Poor customer service “. In my opinion , with this situation . After the second try , at least a follow back message would have been courteous . However , not a single try to respond . If I had to rate this installer with a one being the Worst customer experience , then I would give this individual a two . For these reasons outlined above . Just wanted my opinion to be heard , so maybe this person might change the attitude in the near future . This has been the experience with this individual .

They work quickly and cleanly. No complaints whatsoever.

Washer & Dryer works as expected. Has a lot of cool features, lots of room, and are easy to use. Would highly recommend pedestals, these units sit extremely low to the ground.

Service techs were very professional, quick and pleasant. Couldnt ask for better service than they gave.

This is a great service. The best. I said wow look at this dryer and how it works better than these windmills. Some say I’m a great installment, maybe even the best, but my wife came up to me with tears coming out of her eyes, and she said, “Thank you sir for buying this.” The service was anmazing and bigly, and there are no dead or eaten animals around the machine.

The Geek squad chose to use the existing hose to vent my new dryer because that hose was connected to the outside vent. I hope that my existing hose, which is several years old, maintains its integrity. The new hose that was part of the kit I bought was not used. I tried to use the dryer with the door opening from the left to the right, but since my washing machine is on the right of the dryer, it was a challenge to move wet clothes over the dryer door into the dryer. I had to make another appointment for the Geek squad to come out to change the way the door opens. I wish they had asked if the door opened the way I wanted it to open, and I could have told them to change the door before they left from installing the dryer. Other than that, they did a great job getting my dryer installed and working.

Very satisfied! Capacity is excellent and very silent!