Customer Ratings & Reviews

I got my dryer (and washer) installed and I am so glad! The installation crew kept me updated on time, showed up when they said they were going to, and did an amazing job. When they were finished they took all the trash that comes along with unpacking and installing something and threw it away for me! They were very polite and it was a very positive experience.

The guys who delivered my dryer were fast and friendly-I live on the third floor so I knew it would be a challenge but they didn't complain and they did a great job. I even tried to tip them money and they refused it-they should be allowed to accept those though. As I said, I'm on the third floor and that in itself is a pain-i wanted them to know how grateful I was

Professional and well mannered. Done with the job in no time at all. On time.

I am not one to feel good about giving a bad review. But when necessary I will. To that my install date kept getting rescheduled and often later in the day when I have already taken time off and half my day wasted. After a lot of phone calls and promises we finally got our product we waited a month for. The installers were nice and polite. One was new and being trained but likely over eager as he seemed to be moving ahead of where he should be. I wasn't present to see what happened but it's like my pedestal was damaged in the installation process. They were installing the washer at the same time and it appears that a hose was installed backwards and I need to replace because it has a gasket that is damaged and now leaking. When I contacted Best Buy about the process as I was prompted so I could get some compensation for all of the effort I had to put in, I explained to them the possible damage to my pedestals which were unboxed there by the installers, as well as the issue with the hose I had to purchase from them. Their "compensation" barely covers the cost of the damaged hoses and does nothing for the hours I spent with customer service and days I spent waiting for something to show up only to have the appointment cancelled at the time they should be arriving. (My review for the washer install is gonna be similar) The installation staff being young did their best. I feel they and I were let down by Best Buy over all.

Very happy with the way the guys picked up my old dryer and installed the new one. They were very quick and efficient. Things went very smoothly. They knew what they were doing.

Installation was quick and painless. Brought all supplies needed for install

The guys were efficient and careful. It was exactly what I expected from Best Buy. They also installed the washer and dryer on the pedestals which was a little tricky and not for the casual home owner to try. However, Electrolux does not mention in the "products needed" at purchase that the steam connection kit was needed at time of install. I had to go back to the store for that later and the Geek Squad guys had to come back and install it: no cost to me. I am pleased with the overall install.

They did quick job and a very good job everything works as design

Delivery personnel did good job hauling dryer down stairs - glad it was not me - install job seemed a little rushed , vent had an unneeded elbow in the middle, I moved the elbow down to attach to the dryer outlet and rest of the vent to the air outlet

The install was quick and the guys were friendly. The installation area was tight but they got it done.

The installers were diligent, making sure that they do not hit walls, doors, or other objects while moving the dryer. They had a very tight space to work with, they did it with ease and professionalism.

day before was given time frame of 130-530. they called me at 1 and said they would be there at 130. they showed up at 130 and were done by 2. They even went as far as having me look at both appliances on the street to make sure there were no dings or dents and were just very respectful.

The guy install my Dryer and tested it in 30 minutes. It was amazing. He knew exactly what he was doing. It was install around 9am. I had clean clothes dried by 12noon.

GREAT SIZE , DESIGN , LOOKS GOOD , EFFICIENT, ECONOMY

As with the washer, the dryer installation was without any issues

Efficient and on time! Got the work done without any problems. Cleaned up the area afterward. Took away the old dryer.

Awesome service by the team who had god knowledge and helped in moving stuff. Big hands to BB to have good contracts with others delivery folks.

Installation was fast and easy. They got in and got out and did a great job.

First two deliveries arrived damaged but replacements were immediately ordered. Third one was delivered without damage and has worked well since.

This is the second time in a row that BestBuy installed my stacked washer and dryer set without properly attaching the dryer vent. First time was when we replaced the dryer, the second when we later replaced the washer. The second time I even called them back as they got into the truck and showed them that the vent wasn’t attached in the back. They “fixed it” and it looked like it was sealed. But after a load of laundry it was unattached again. I provided them with clamps (which they did not use) and the proper tape (which they did use). The two clamps I provided and the tape I provided are all gone. I didn’t notice they took my tape at the time. And assumed they used the clamp(s). Dryer now venting into our basement laundry room and I either have to deal with another half day of waiting for people to show up and probably do it wrong AGAIN, or I have to spend half a day going to HD to get the supplies needed and struggle to pull out the stacked set and do it myself so I know it is done right. The delivery install guys were very nice but that doesn’t help when they aren’t trained to do the job correctly and/or don’t care if it is done correctly. I’ve had very good experiences purchasing our laundry appliances from BB in past but this time around I am really unimpressed with end results.