Customer Ratings & Reviews

The delivery men were here earlier than expected which was great, they did as I asked, they were polite, and they installed my dryer in about 10 minutes.

The professionalism of the folks is impeccable. they delivered and set up and were gone without a trace, other than a new dryer left behind.

The guys were quick and efficient. They were also very quiet, my baby didn’t even wake up from her nap during install.

The technician did a great job. Everything works great.

Installers were conscious not to dent or scratch anything. Verified unit was level, installed all appropriate connections and put unit in place.

With Professional Installation, no worries or problems. Especially, no worries or problems with dealing with moving a heavy item into place, with dealing with 240 electrical connection,

I have kind of a tight space. This installation was acceptable and I’ve had no issues. Dryer works fine.

Love the dryer and the installation team installed on a Sunday morning. Wonderfully explained and took the time with me but was in and out quickly. Best Buy was wonderful coming back to buy washer now. Very impressed. Thank you!

The installation team was excellent. Great communications from the point of sale to installation. The guys were super efficient without being rushed or cutting corners. They did an excellent job. Sure saved me a big hassle!

The installer did a good job and everything works well except one missing part

Dryer parts how much to say installation went off without a hitch seems to be working I’m satisfied what installation results

Installation went smoothly and the installers were great.

They did a good job installing both washer and dryer.

the excellent rating is ONLY for the guys who installed the stacking washer/dryer. They were excellent! The fact that I had to waste 5 days waiting for the correct things to be delivered would rate zero stars! I was on the phone and chat several times over the several weeks it took to get all this done. I was lied to, misrepresented, etc. many times. I was told by at least one advisor that I would receive compensation for my wasted time (having to sit and wait for delivery only to have no appliance installed), but that never happened. To clarify, the installation was supposed to be 12/31/20 - but happened 1/26/21.

Installers were very polite. Reversing the door was a bit of a job, one of the cover plates broke when changing the door. I still need to call to get it replaced.

We purchased a Samsung washer and dryer for our son as a Christmas/housewarming gift for his first house. The delivery went flawlessly. Right after Christmas our son left on business for over a month. When he returned and started using the set, a problem became evident with the dryer. I went back to the store and explained to Seth in the appliance department about the problem. Seth was the sales personwho sold me the set. He remembered me even though more than a month had passed. Without hesitation, Seth arranged for delivery of a new dryer that same week! The new one works perfectly and I have a lot of confidence in Best Buy. They take care of their customers. I will be buying more from Best Buy in the future. Thank you Seth!

The two young men were very professional friendly and knowledgeable. The came in got the job done quickly.

The installation crew that showed up were great. Very helpful and professional.

Guys did a fantastic job setting up our washer and dryer! Very quick, efficient and knowledgeable in field.

Installation has always been professional. fix. Bestbuy stays customer friendly and a leader in electronics in my opinion. Thank again.