Customer Ratings & Reviews

This was the second time to have a washer & dryer installed. The first team were useless. They damaged the knobs on the washer and dented the sides. They brought the wrong cord to hook up the dryer. This team was a lot better but still had a few issues. Not sure Best Buy really cares about the services which are received. When I called the Appliance Customer Service line... The reps say sorry, but don't seem to be of any real help. Hopefully, this will get better & make people accountable for their actions.

The team was on time, did a great job working with my tenant to access my condo and did a truly professional job,

Company was not friendly at all (outsourced so this was not a reflection of BestBuy). They did not put the casters on the bottom of the pedestal so I can’t hardly move location and it is not level so my laundry center bounces all over during use.

It's a great washer and dryer. It's the perfect size if you live alone or live in a small apartment. If you are looking to wash heavy loads then this might not be the unit for you. This was a great investment.

Mike and Joe did a great job installing my laundry center from BestBuy. Everything works great. After doing a few loads I’m convinced I made a great buy from Best Buy .

The delivery/installation techs called to let us know that they were on the way, which was very appreciated! They were courteous, and installed the large wash tower unit quickly and efficiently.

This was a beautiful purchase very happy with it. It works well o issues and the color is great.

When bringing Unit up the stairs many stairs treads were scraped leaving marks on my metal stair treads. Unit was not leveled. Dryer door will not stay open. Sorry not impressed with service. Also manual clearly states to use hard metal exhaust. System was installed with flexible tubing. Happy with Unit

Of course I like the washer/ dryer that I purchased and was installed. I really appreciated the professionalism and service of Booker and Tyler who made the installation great! Their help and advice saved me time and money. For that I would definitely go to Best Buy and despite a wait for delivery, I would patiently wait if I knew professional staff were coming, like Booker and Tyler.

We are so happy with the product, expertise and service. Love having Total Tech! Thank you!

Great experience. The crew was efficient and knowledgeable. They got everything hooked up and tested quickly, then walked me through the basics.

Excellent work. They were professional, quick, and answered my questions.

Quick delivery. My only complaint is how unbalanced they left my machine. I had to fix it myself.

Arrived, delivered, installed, and hauled away old set. Easy.

These guys were AMAZING!! They had to come twice because of a delivery mix-up. They were quick, friendly, and went the extra mile. THANK YOU!! I LOVE my laundry center!!

The techs were great! There were issues along the way & they explained everything and were quick to offer solutions.

The crew who delivered our LG washer/dryer tower did an exceptional job. We purchased our condo and their was already a washer/dryer - little did we know the hot water outlet and cold water outlet were reversed. The delivery crew hooked up as they would normally but when we trialed the washer - hot was cold and vice versa. UGH They pulled out the unit (read very small space) and reconnected it as per our plumbing. Thanks Guys!

The guys knew how to hook up a washer and dryer, but they did not understand that an 8 foot dryer vent kit needs to be stretched. They placed my dryer in the center of the laundry room instead of the corner where I wanted it because they said my vent kit would only reach 4 feet. I told them it was an 8 foot kit, and asked them to move it. They said I was wrong and refused to move it. After they left, I stretched the vent kit myself, and moved the dryer to the correct location.

Everything went as expected. No problems. Everything seems to work fine after it was installed.

The delivery and installation team was awesome. They were courteous, polite and on time,