Customer Ratings & Reviews

I had two horrible experiences with installation for my LG ThinQ washer and dryer. First people who came to install it damaged my walls and door while bringing the washer and dryer upstairs and then told me they dont have all the parts necessary to install my washer/dryer even though I purchased everything that BestBuy told me to. So they left my washer/dryer upstairs and left without doing anything and with my damaged walls. Second people to come in installed my washer/dryer incorrectly and didnt even wait to test the item like they were supposed to. After installing, they told me to run a cycle and left before even checking if it works or not. The washer doesnt even work because they didnt even install the water filter right. Nothing went well and now I have a non functioning washer/dryer tower.

The gentlemen who came to install our washer/dryer were professional, quick, and things went great.

McKay was an absolute rockstar. Helped with roughly 20K in purchases and didn't miss a beat.

I appreciate them installing but didn’t get it balanced and it’s not draining properly because of it. The tenant is complaining and I need to get over there to try to fix it. I was hoping that since I paid for it to be done I wouldn’t need to do it myself since I have about 3 months of other work on my plate.

The installer was great and very professional. He didn’t wasn’t time or damage anything. The two worked together fast and made the installation process quick and easy

The installers were on time and had the unit hooked up in no time.

Installation was fast and most importantly, on time! Was called beforehand and communication was fantastic. A+++ to Logan and his partner!

My new laundry center is the best washer and dryer I have ever owned. I had connections built into my master bedroom closet which is maybe 10 feet away from my bed. It is very quiet (or at least somewhat lulling)! I couldn't be happier with the setup with all of the controls in the middle. The technology is amazing as well. I love that everything is touch screen. It is certainly a 10 out of 5 :) The installation guys were quite awesome. They made sure all of the connections were complete and gave me insight into the installation...answering all of my questions patiently :). Thanks for such great service.

The delivery and installation guys, Benjamin and Rodney, were terrific!! They were still careful in bringing up the stairs of my condo and the installation was great!!

Installers were on time and polite and really took care while installing. My only complaint was that the installer did not want to put new water lines in for fear of breaking the pipes, so I purchased hoses for nothing.

The installers were horrible. They had no idea what they were doing. First they were told multiple times not to park in front of the building, when they called as they arrived and please full around to the rear of the building. They DID NOT. Building management came up and told them to move and they told her to wait. When installing my new laundry center, they inserted the wrong plug, even though he was holding the correct plug and asked if they had the correct one and blew the fuse and almost the whole box. I had to provide a step stool because one installer was not tall enough to teach what he needed to. They did not use the new dryer vent kit I was forced to buy. They took it out of the box, bent it, and ripped it. They took the existing dryer vent and just taped it up. There was space to push the vent into the wall and the did not do that. The unit was not balanced and wobbled during the first load. This set of installers were horrible. It took them over an hour to do the install for what should have taken 20-30 minutes tops.

The installer did a great job on the installing our washer dried tower, it was a very tight fit and he managed to make it work.

The first unit had a dent in the side but they replaced it. The installers were in a hurry to leave and really didn’t do a thorough job but unit works great

They wore masks (for covid) and did an excellent job uninstalling and installing our washer and dryer. They worked and got the job done in no time at all. Very friendly and nice guys.

Nice guys. Pretty quick. They called before they arrived to prep me. Wish they could have checked to ensure that the hot water line went to the correct hose. But it's not their fault. The Washer lid won't open to test and it won't unlock until the cycle is done.

The install contract teM was very professional, thurpugh amd friendly.

The crew did a great job very quickly installed and removed the old unit and it was up stairs so it was a lot of hard work for them. Great job. Thank you! Jon

installers did a great job, delivering and installing the machines also before they left, they put the machines to work.

Needed a repeat visit because the 1st team reversed the hot and cold hookups. 2nd rep corrected the problem but couldn't reposition the washer flat on the floor neatly as the 1st team had done. He rejiggered the bolts on bottom of unit at least so the unit doesn't wobble, but now it looks crappy. He pulled on unit where manufacturer had big orange sticker screaming at him in 3 languages not to. Left hand marks on my white painted wall.

Excellent Communication from the delivery lead. On schedule and efficient. All of the team were great. They knew what they were doing and it showed. Safe, proper install and were careful of the interior of condo. Well done. Mahalo Nui Loa :) Thank you.