Customer Ratings & Reviews

Works exactly as advertised. Fits the machine as it is supposed to. Good product.

The delivery was a week late, and when it finally happened the guys were in such a rush, they threw everything together, ran the washer so I could hear it was running, ran the dryer so I could hear it too. Then they left. After they left, I found that the machine wasn't balanced / level so I went to adjust the feet in the back of the machine and they are broken. I now have the back end of the unit sitting on plywood to level it out. (BTW, the purchase date is 5/31/21. When asked if Best Buy could share it on this review, the date they have listed is 6/11/21. That is not the date I bought and paid for the product).

He knew very well his job. He was calling when he was on his way to confirm the appointment today.

The guys did a great job and were in and out fast.

The installation went well, but I had to wait 6 days for it to be performed. I had hoped/expected it to be done sooner.

The use was with the install so, i have no complaints

So far so good. No complaints, good installation too.

I love this D/W in one unit. It also has in smart system where you don’t have to back n forth to check if it’s finished or not. It’s very easy to download an app and there u are. Saves a lot of time, trust me on that!

Seem far too rushed ended dinging my unit He was in the back couldn’t see it till after install

The installation was great. The driver/installers worked well together. The time was perfect. The window for delivery was 6 hours long. 7 am to 1 pm. The delivery came at 9 am the open time for use of dryerfreight elevator because driver knew freight elevator usage starts at 9 am. I was worried if delivery would come before freight elevator could be used but driver knew better.

Great product to purchase, ease of installation. Thank you

Great installation got it in and all hooked up quickly.

They did an excellent job installing and making sure it fit where i wanted it and how I wanted it.

Team did a very professional job in a very tight installation space.

The installation was awful. The kids that brought the machine didnt have the right plug for the dryer so they couldn't install that. The hook up for the washer was down on the floor and the kids said that would be difficult because they would need to bend down. Upon further troubleshooting after they left without installing the dryer because they didnt have the cord they needed, I called Geek Squad and they saw that in store I was not sold the complete package that they are supposed to sell when you purchase installation packages. The person I spoke to at Geek Squad said the stores are supposed to have 2 fail safes so you can't purchase the installation package without purchasing everything they'll need but I was told they somehow didnt sell me everything the kids would need to install it. Overall the installation package is a complete waste. My husband had to go out and buy more parts to install the washer and dryer. Also with the washer install they used incorrect hoses that were 10 feet long when the hook ups were only about 2 feet from the machine itself and they didnt use the plastic piece that comes with to ensure the hose doesnt kink. I would not recommend getting the installation package, it is a complete waste of money.

The installer did not kniw how to install the machine. My husband had to help him. What we did not know was that shipping bolts we NOT removed before the installer left. My husband gave the installer the installation manual that came with the washer drier. It didn't seem to help. My husband had to figure out what wrong and then remove the bolts.

The guys did a great job with install and we have not had any issues.

The Installation team was OUTSTANDING!! They were on time, communicating their eta. That handled every step of the delivery in such a seamless and efficient manner. I can’t say enough about how great they were e wry step of the delivery and installation process. Best Buy is luck to have this team of experts!

true professionals through and through. Thank you.

Great job new what they were doing ! Cleaned up everything !!