Customer Ratings & Reviews

Installation wa pretty good. Waiting for the delivery awful

Could not have had a better delivery and install experience. The guys called when they were 20 minutes away and then installed the washer and dryer without issue even though the store person left out a part.

Great service. The technicians had it installed quickly.

The install team was fantastic! They had my old appliance hauled out and the new one put in place in no time. They were quick and efficient! I had purchased all of the needed installation accessories for the units, but one of the existing parts was in excellent shape so the installer let me know I could return it for money back.

Delivery and installation went smoothly. Great service

Installation team were great! Very professional and good at what they do.

The team did a good and quick job hooking everything up for me !

Best Buy installed my washing machine, broke the back of it and cut the drain line. I ran it one time and it flooded my house. Best Buy sent me to the manufacturer. F minus, illegal and completely illegitimate

Installers were here on time and performed excellent installation of stackable washer/dryer unit.

Installed the washer and dryer right. Haven’t had any problems.

Machine works fine. Well worth the money. Will purchase again.

Installer was in a rush to get going to another delivery, I assume. He streatched dryer vent semi-ridgid pipe (junk) so much from one end that it was paper thin & all crinkled up. Sliced end to hook it to vent pipe that goes outside & poked hole in it. Showed us how to turn on the unit & no further instructions. I asked if he could stay long enough to make sure it worked & he said he couldn't do that. He hooked up steam kit at water lines that was sold to us only to discover this dryer wasn't steam capable. Maybe he should have made sure first. All in all... not impressed with installation.

This was a HORRILBE experience, 1st attempt the item ordered was damaged, and the delivery men didn't tell me about it at all, it wasn't until it was in my house that I noticed the damage, they left me the damaged item, and told me they could not hook-up the vent properly either. 2nd attempt, I inspected the item before they brought it into my house, this one was more damaged than the 1st delivery, even the men that brought it didn't want to install it, they were embarrassed as to the condition of the item. 3rd attempt, finally this one is not damaged, and after explaining to the the delivery men of my prior issues, they made sure to get things done right including the installation of the side vent, however, the item doesn't look level, but it does work properly. Overall I had to wait about a month to get this washer/dryer combo installed, not a great experience. With even worse customer service, even the staff mentioned to me how poor the customer service was, this experience has me me question whether or not I will continue shopping at Best Buy for anything in the future.

I was impressed with the delivery/installation crew. Neat, timely, knowledgeable. That's what is needed

Installed new machine with no problems. Very fast and professional!

Easy installation! The guys were pleasant and quick

The Geek Squad installers called me the night before and the day of the delivery. They were able to install my washer / drying into a tight spot in my condo. They were careful to lay down protection for the carpet and had the knowledge and experience to install it quickly. I appreciate my sales person selling me the additional items needed to install my washer/dryer.

The first installation of our new washer dryer was a disaster. The machine arrived damaged and then the installers damaged it further by lifting the washer dryer by the top of the washing machine opening, bending it out of shape. Best Buy sent a replacement machine and the installers were conscientious and professional. the washer dryer install wasn't easy, but they made it work. We are grateful for the 2nd pair of installers.

The installers were considerate and careful. I wish the unit would have worked for as hard as they worked to get it installed.

Tech was efficient and friendly. Worked fast and did a great job installing all the parts, with no issues or leaks! I could have done this myself, but he made it worth the extra cost to not have one more thing to do when a new purchase is delivered.