Customer Ratings & Reviews

Need better communication between store and delivery department. Delivery could not be done the first time due to delivery to the second floor.

I had the LG washtower delivered and the process was seemless. My steps are shaped weird, but the guys who came kept trying until they figured out how to get it up. Great service!

Thankfully the installation comes with the purchase of the product, because if not you would hafe to do on your own and it's a hassle.

Installation went smoothly. Very professional. Will definitively recommend.

Workers pleasant and knowledgeable . Cleaned up after installation . Showed how to use appliance .

Great super fast and professional installation, they will give you a call heads-up before they arrive.

The first time the installation was supposed to take place, it never happened. The installer came to the premises, called me on my cell phone, and said he had been waiting for me for over 20 minutes and was leaving. I told him I could be there in about 15 minutes and had he called me when he first got there, I would have been there. He was rude, nasty even, and said he had another job and could not and would not wait for me any longer. Because the window for installation was so broad (4 hours) I gave the scheduling department my phone numbers and explained to them the premises was empty and that a courtesy call would be good prior to the installers coming and that I could be there in 15 minutes; that never happened. The supposed installer was so nasty and by not installing the equipment, it threw me off from my business opening date. We had to get someone else days later and had to pay for the installation of the combo washer and dryer. I never got the "free" installation that was promised when I purchased the machines. I think this is my last time dealing with Best Buy. I can spend my money elsewhere and get better service.

Best Buy guys are truly the BEST!!! They work to perfection. If there’s any issue at all that they detect, they immediately call their technician for resolution. Their follow-up is incredible! Choose Best Buy forBest Service!

Had LG Wash Tower installed. Very professional and courteous and nice gentlemen. Would highly recommend.

Installation of my LG Q Thin was completed seamlessly. It is a solid heavy unit and they had to make it work into a small tight space. The staff was professional and helpful and completed it without hesitation! Nice Job!

These people were great professional install, and I’d know I used to deliver install appliances

Delivery and crew where very efficient polite and careful moving the machine in a small space

As always, the customer service at BB is awesome! Been a client for over 25 years!

install team came on agreed time and day, no delays...

The guys were great installing my stackable washer and dryer. I would give them an extra star if I could as they had to bring it upstairs and bring the old one down.

I bought my unit on May 3. I had to wait until May 19 for my delivery. I was assured that the item was in stock. I was not contacted by anyone to set up a Rv delivery after the first one was canceled on the day of delivery even though I was not notified until I waited at my home at the appropriate time from 8 to 12 at 11:45 I called them that’s when I was informed the delivery had been canceled because the unit was not on the dock that morning when the truck drivers loaded. When the delivery crew showed up with the washer and dryer and I asked them if it was going to be possible to vent it on the side as that’s how my space was built and I had the sales person from Best Buy come and look at my install space and I requested a side vent, they informed me that the sales person will say anything they don’t know if it’s possible or not to do but they will tell you anything to get the sale.

Geek Squad has demonstrated lack of credibility and professionalism. After original installation and a follow-up service call, I hesitate to call on them again. First off, the shipping rod appears to have been removed prior to moving the machine from the delivery truck to my front door and then lugging the machine up a flight of stairs, instead of following the manufacturer's instructions to remove the rod when the machine is within 4 ft of its final location. This may have compromised the integrity of the machine and be the source of unusual vibratory noises. Aside from one small dent in the wall at the top of the stairs and several hand prints that I had to clean up, the machine was not properly leveled and the semi-rigid dryer vent hose was, on further investigation, mangled and not functional—I ended up replacing it with flexible hose myself. I'll be scheduling a service call to have the machine leveled and request return of the shipping rod which I'll need when I move the machine to my new home. Hoping for better service next time...

Outstanding delivery!!!! On time!!! Carried old unit out and new unit in rather than wheellng over new floors. Respectful of newly painted walls, In and out in 30 minutes!!!!

The installation was very easy. Geek squad did a great job

The installers had my new unit up and running in what seemed like minutes, and even took the time to demonstrate the basics to me. Excellent service.