Customer Ratings & Reviews
- SKU:
- 5246501
Customer reviews
Rating 3.8 out of 5 stars with 857 reviews
(857 customer reviews)Rating by feature
- Service3.9
Rating 3.9 out of 5 stars
- Professionalism4.0
Rating 4.0 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the overall performance and installation speed of the Electric Laundry Center Install. Many appreciate the space-saving size and find the capacity suitable for heavy loads. However, some customers have reported concerns about the noise level and occasional damage upon arrival. A few customers also mentioned issues with leveling and washer performance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were in such a hurry, they left tape residue on the machines. They didn’t bother to wipe the rain water off the machines after installing and left the paperwork wet on top of the machines.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service and company doesn’t care
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my vent and the washer dryer. Placed claim no movement will have to go into arbitration. Bestbuy couldn’t care less. Buy from another company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service, won’t show up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up , 3 times in a row. No notification, no alert. Had to call support which provided no context as to why they kept skipping the appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laundry machines were never installed by a Best Buy crew even though I had free installation. I had to pay someone to take it upstairs and install it .
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience from beginning to end. Product was damage. Had to be returned. Several times. Still waiting on my refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivery but my husband install it lol. I not even give you any rating at all:(. No customer service call me when I try to told them when they going to install. This service is a joke for bestbuy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was not performed. Still showed it was don
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already called to cancel the service call and your people did not show up. However, your system still show the service is done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't get HOT and COLD correct.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are two water hose connections at the back of the washer, HOT and COLD. The installers somehow managed to get this wrong. I had to crawl back there and move the 350 lbs unit to fix it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install and hook up right would not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not hook up right and indicated that it was electrical, it was not?
I would recommend this to a friendRated 1 out of 5 stars
dry install failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my LG unit was installed today, and it does not have hot air. It will not dry clothes, which is the point of a dryer. The installers did not test it before they left.
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to install this myself. They charged me and did not install my laundry equipment
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare! Never again going t Buy any appliance from this company!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation is NOT complete - It is Not Connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IMPORTANT - THIS INSTALLATION WAS NOT COMPLETED. THEY SAID THEY NEEDED LONGER HOSES AND LEFT THE MACHINE BUT IT IS NOT INSTALLED SO NO CLUE WHY THIS IS SHOWING AS COMPLETED - IT IS NOT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't evaluate product as I've been waiting for Best Buy to properly install the dryer vent that vents out the side of the dryer. Waiting over a month.....
No, I would not recommend this to a friendRated 1 out of 5 stars
Good movers, poor installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys got the unitized washer/dryer to second floor laundry closet admirably, but the dryer wasn't connected well to the vent and the vent connection fell apart immediately.
No, I would not recommend this to a friendRated 1 out of 5 stars
2x check what they send
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was either not the correct installation kit for my washer/dryer tower, or was incomplete. Missing hoses that were necessary to operate. Had to go out and buy from a hardware store.
I would recommend this to a friendRated 1 out of 5 stars
Poor delivery and installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do water pipiline properly. Scratched my walls and stairs and were not ready to listen on installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service by installation team
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic customer service there was no installation. The center was dropped off in the foyer and the team refused to install because of matter of a few steps!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst scheduling service ever.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation guys were great, but the machine was defective and the customer service are the worst. I ordered the machine 2 months ago and I still haven't gotten a response from them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did mot receive items purchased and was promised a next day xall back which never occurred. Total disappointment
No, I would not recommend this to a friend