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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 853 reviews

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Rating by feature

  • Service

    Rating 3.9 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 853 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Job well done!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install job! They brought the new unit and set everything up. Then they tested it and showed us how everything worked. To top it off, they hauled off our old set for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Transparent & timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed LG washtower adequately & timely.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG washer dryer tower install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that Best Buy sent to my house to install our new washer dryer LG tower unit were very polite, professional, clean and had the unit installed and gave us instructions on how to use our new washer dryer. It was a very nice install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery & Installation performed by John 2/8/2023

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last installation performed by John was awesome! He was very professional and very efficient. He had to remove and re-install my LG Washtower in a very tight closet upstairs in my Townhouse.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Professional Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Electric Laundry Center Installation crew was very professional, on time, and cognizant of our need to protect our home against COVID-19. They installed the LG WashTower in a very few minutes after carefully removing our previous washer/dryer combination.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top notch professional team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. They were told it was a 10 min install in Garage. They carried the very heavy washtower in the house & up the stairs, into the master bath and installed in a very tight closet quickly and professionally. First class job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Successful Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went wel. Scheduling was easy but they hire 3rd party installers. I have had a bad installer that required a reschedule but the final work was good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation went great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done efficiently and cleaned up well after they finished great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy missed client service!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great producto although the delivery service was poorly executed, either way, 4 weeks later & 4 attempts in bringing the right product, it finally arrived and we are enjoying our purchase... We made a claim and we are still waiting for our “trouble gift card” this is 2 months later!! Sorry guys but Best Buy gave a poor buying experience!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and Easy Installation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with how quick and easy the installation of my new washer and dryer was. They removed the old one and installed the new one in no time. I love my new washer and dryer! Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cord too short.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery a set up was good. When they installed the 6’ dryer power cord outside a could see right away it was too short and should not be sold with the unit I purchased. I told the delivery people such. No sure if they reported it. I had to return the cord and reinstall a longer one myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! No complaints, this was a smooth transaction!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Tower Washer/Dryer Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our LG Tower Washer/Dryer was handled smoothly and with great care. We have done laundry for 2 weeks now and what an improvement over our old washing Dryer machine. It is much quieter and quicker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good job installing in a tight spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job with installing a large unit in a very tight site . Took the time to do it right

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 4 out of 5 stars

    good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and professional service is satisfactory and timely

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG tower

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first tower had an issue. Pacific Sales replaced it without fuss. Reinstallment was a bit harried, but they stuck with it and sorted it out. Im very pleased with service.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer dryer and with two teenagers in house and two dogs use it constantly! Samsung is reliable and the washer manages everything!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the stealing, everything is working well so far

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Effortless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from the delivery service were excellent. The installation was seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electric Laundry Center

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly and quickly. The installer was knowledgeable about the product, explained the operation and did a test run to make sure that everything worked properly. Very pleased with my purchase.

    I would recommend this to a friend