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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 858 reviews

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Rating by feature

  • Service

    Rating 3.9 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers highly value the overall performance and installation speed of the Electric Laundry Center Install. Many appreciate the space-saving size and find the capacity suitable for heavy loads. However, some customers have reported concerns about the noise level and occasional damage upon arrival. A few customers also mentioned issues with leveling and washer performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 858 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good job installing in a tight spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job with installing a large unit in a very tight site . Took the time to do it right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG HE Smart WashTower Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Christian are amazing. They showed us how the vent connects to the dryer to ensure good safe air flow. They also took the time to show us that the water lines were connected properly to ensure no leaks. They explained everything and provided a demo of the washer/dryer to show us it worked properly. These guys are experts at installing washer/dryer units.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 4 out of 5 stars

    good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and professional service is satisfactory and timely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cord too short.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery a set up was good. When they installed the 6’ dryer power cord outside a could see right away it was too short and should not be sold with the unit I purchased. I told the delivery people such. No sure if they reported it. I had to return the cord and reinstall a longer one myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Effortless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from the delivery service were excellent. The installation was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Successful installation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Successful quick installation by knowledgeable technician and good instruction on operating washer dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Tower Washer/Dryer Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our LG Tower Washer/Dryer was handled smoothly and with great care. We have done laundry for 2 weeks now and what an improvement over our old washing Dryer machine. It is much quieter and quicker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and Easy Installation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with how quick and easy the installation of my new washer and dryer was. They removed the old one and installed the new one in no time. I love my new washer and dryer! Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Than you to the team that made buying a new washtower a great experience. I will forever get new appliances installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completed on-time, cleaned-up afterwards, were friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG tower

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first tower had an issue. Pacific Sales replaced it without fuss. Reinstallment was a bit harried, but they stuck with it and sorted it out. Im very pleased with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electric Laundry Center

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly and quickly. The installer was knowledgeable about the product, explained the operation and did a test run to make sure that everything worked properly. Very pleased with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Successful Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went wel. Scheduling was easy but they hire 3rd party installers. I have had a bad installer that required a reschedule but the final work was good

    I would recommend this to a friend
  • Cons mentioned:
    Leveling

    Rated 1 out of 5 stars

    Poor installation, basic knowledge lacking.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most people buying this unit, it is installed in a closet. I agree there is limited access which makes it more challenging. However, the installers made no effort to level it, put the hot and cold water supplies on backwards, did not attach the dryer cord clamp, and did not adequately attach the dryer vent leading me to reinstall the whole unit from scratch on my own. I should have simply gotten delivery and did it myself. They were terrible on this install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & professional, had the job done within minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer dryer and with two teenagers in house and two dogs use it constantly! Samsung is reliable and the washer manages everything!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Courteous crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous crew. They were quick and cleaned up after their install. although the vent hose did not allow dryer to set back out of door way and was not made aware. Had to have fixed so door would close.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation went great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done efficiently and cleaned up well after they finished great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and perfect installation! Best Buy had all the pieces I needed for installation automatically added when I added to get it installed. So everything was there. They came on time and installed it in no time! Everything is working fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the stealing, everything is working well so far

    No, I would not recommend this to a friend