Customer Ratings & Reviews

Better then the hd60 if you can afforded this get it

Great Quality Item, Makes Streaming and Content Creating A Breeze.

It was exactly what i was looking for it made my streams so much better

After doing way too much research into capture cards, I settled on this one, and after visiting a couple best buys I finally managed to grab one in stock. My excitement pretty quickly turned to disappointment when I tried to set it up though - despite using USB and HDMI cables and ports that were all compliant / correct protocol to fully work with the 4K X and my connected devices, I couldn't get a video signal through to either my display or my capture software. I tried connecting different devices, different displays, different cables, checking for firmware and software updates, disconnecting other USB devices to check for conflicts, disabling HDCP settings on all devices, changing EDID settings in the 4K capture software for the card to match the display; no matter what I tried nothing would get any sort of video signal to come out of this thing. I do IT support for a living so I'm not uncomfortable with this sort of troubleshooting, but after trying every suggestion I could find for this issue online I eventually turned to Elgato support. Elgato support was what really sealed the deal on this disappointing experience. The first representative I talked to had me generate a support log zip file and email it to them, promising he'd respond the next morning with next steps. When I hadn't heard from him by the afternoon I called their support again, and this time the rep I talked to told me that their capture cards aren't designed to capture a PC (despite the elgato website advertising the 4K X as working for Windows PC capture) and that there's no point in using one since I can just capture gameplay via software in OBS. I tried to explain the purpose of using an external capture card on PC, namely avoiding the performance hit that running capture software takes, and this elgato rep tried to tell me that "actually the PC takes more of a performance hit when you're using a capture card, because it has to process the capture card too". After hearing this I didn't even try to correct him or point out that he was contradicting their advertising, I just gave up - elgato delivers, for a premium price, non-functional devices and support that doesn't understand fundamental basics of how their tech works. I'm returning this thing first chance I get.

Definitely better that’ll the previous had version. Compared it with an earlier model and capture frame rate is noticeable

Im able to stream off of my ps5 with 4k 120 FPS. On 5 different platforms

Exactly what I wanted. 4K 120 pass thru. I only record in 1080p but 4K is an option.

This is perfect for my twitch streaming and the output to 4k is flawless

It worked for me I just think all I need is the elgato 60fps

It was great just needs more support it was amazing though

This was great just make sure you have a great PC with you

Finally 4k60 and HDR on ps5 with an external card. Plug and play with OBS to

The product arrived in good condition. It arrived undamaged.

Amazing product I love it will buy again as a gift

Works as intended, can’t ask for anything else to be improved

Great product minimalistic will fit in any gaming setup

This capture card records great at 4k great colors

I have heard great things about elgato products, but never had the chance to try them because they were out of stock during the pandemic. Now I have a chance to upgrade from an old capture card from a competitor, and right away, I am blown away on just how better this 4KX is. Overall, my rating is a 5/5 on this capture card because it improves the quality of my gameplay videos, and the plug-n-play truly makes things super easy and looks way cleaner than my previous set up. Unboxing experience – 5/5 – for me, unboxing the product is the first step that sets the tone on how I am going to interact with the product, and fortunately, elgato takes the time and money to provides us with a simple yet elegant presentation that lets me know the product I am holding is from a top brand. Video quality – 6/5 – seriously, going from full hd 60gps to 4k 120 is a game changer. Having 2.1 hdmi combined with usb-c 3.2 for better quality and higher frame rates is needed for any sort of streaming or video recording in 2024. Further, the HDR10 capture and HDR10 tone mapping is a plus, and being able to use this for HDR content is lovely. Plug-n-play 5/5 – I love that is compatible with for Windows and Mac as I have both, and normally my set up consist of playing on my PC while using my Mac to stream. The 4KX makes things easy and this way my gaming PC is just focus on the game. Product quality – 5/5 – I have zero concerns about the quality of the capture card. Quality built is top-notch compared to my other one, and I love just how slim it is. Additionally, it’s black and discrete and just goes well with my black-on-black gaming set up. Maybe they should consider doing a white one for those with a white set up, but for me this is perfect! Overall, I highly recommend this to any streamer, or anyone interested in capturing highlights of your gameplay. The biggest reason to get this one versus the older version or other competitors is you can record 4k at 120 variable refresh rates. It’s 2024 and this is what you need to future proof your set up!

First one i got was defective so i had to go get another one

Displays very nice. Audio is clear enough.. 7.5/10