Customer Ratings & Reviews
- Model:
- 10GBE9901
- SKU:
- 10731892
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Lost package
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t receive my item from yall and I still don’t have it
No, I would not recommend this to a friendGo To A Competitor.. I beg you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been talking to support for weeks now since day one. Spent hundreds of dollars upgrading my PC, only to still just have a black screen. Tried everything support and the internet told me in order to fix and still nothing. Save yourself some time as this is not (even though they claim) a "works right out of the box" product. I used to love Elgato, but it seems their quality has severely decreased over the years.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
Unfortunate that you had issues with the HD60 X, I'd advise to follow what our support team says regarding a refund/exchange if that's what's being suggested.
-Art
Bad hardware, worse software.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly froze with no help from support. Ended up hard locking my PC the last time I tried it, returned for a refund.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
And sorry to hear about the lack of assistance. Please do know that if you ever have issues with getting any help, you can always ask for the case to be escalated to get it given a 2nd set of eyes in hopes of resolving any problems.
-Art
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing does not work. Purchased as a gift for my husband. We’ve been trying to get this to work with the PS5 and the XBox to no avail. Followed all instructions on the website and all it ever does is give a black screen in OBS, or it’ll say no signal. I’ve tried everything, all the troubleshooting tips, countless websites, YouTube videos, nothing works. Useless product in my experience and now gotta figure out how to return to get something better because this was NOT cheap.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Please get in touch with us, we'd appreciate the opportunity to further look into this and provide a solution: help.elgato.com
-Albert
-Albert