Customer Ratings & Reviews
- Model:
- 10GBE9901
- |
- SKU:
- 6502042
Customer reviews
Rating 4.6 out of 5 stars with 1012 reviews
(1,012 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the HD60 X capture card for its overall performance, ease of use, and excellent video quality. Users find the setup process to be simple, and appreciate its compatibility with various platforms and its HDR and resolution capabilities. Some users have noted concerns regarding lag, price, software, VRR, and FPS. Despite these concerns, the capture card is generally well-received.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good for Recording Gameplays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item, you just have to mess with your console's settings to get it to work.
I would recommend this to a friend - Cons mentioned:Vrr
Rated 5 out of 5 stars
best right now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wouldve been better if its hdmi 2.1 with vrr, i’ll just wait for them to make it then
I would recommend this to a friend Rated 5 out of 5 stars
Awesome hd60x
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent captute card and great for streaming. Highly recommend picking it up .
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what is says. Easy enough to plug in and set up. Worth it!
I would recommend this to a friend Rated 3 out of 5 stars
Bad Results for Single PC Use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to use this with my PC to stream gameplay, but it stutters while capturing video. Specs: Ryzen 5900x Ram: 32GB RTX 3090 ti 1TB SSD Nvme
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Did you update your HD60 X to the latest firmware via our 4K Capture Utility software? Please get in touch with us if the issue persists, we'd appreciate the opportunity to further look into this and provide a solution: help.elgato.com
-Albert
Rated 1 out of 5 stars
Difficult to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up and could never get to work correctly
No, I would not recommend this to a friendBrand response from Customer Care
Posted .Hello there, if you're having trouble, please don't hesitate to reach out to our support team, and they'll be happy to assist you in getting set up: https://e.lga.to/help.
Rated 1 out of 5 stars
$$$ doesn't make this any more accessible on PS5.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Capture PS5 gameplay like a pro!" This is more literal than it appears to be, because I need to already be a pro to understand what kind of equipment I actually need to have any streaming software register the video, chat audio, AND game audio off this device. Apparently I need to get an entirely new headset and/or a 6-foot set of cords to connect this to a PS5 effectively? For the $200 price tag you'd think this would be easier to set up, but it either requires a ridiculous amount of wires for a device in 2023, another $60-$70 PS5 controller hooked up with yet more cords and running its battery, or some amalgamation of the two. For half the price of an entire PS5, I'd expect the company to have figured out how to mesh with one of the 3 major consoles without requiring an octopus worth of wires, additional purchases, or inconvenient "workarounds" that will rear their heads every single time I start up a stream.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful, especially for capturing switch gameplay.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
It works.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Good price on black friday for my console.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy setup! Works great no promblems at all!
I would recommend this to a friend Rated 1 out of 5 stars
useless product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was planning to use this device to stream on PS5 Pro gameplay. It didn't work as advertised 1. It brings down the resolution on my 4k TV to 1080p, so you can't play at 4k and stream at 1080p it has to be all 1080 which is very weird. 2. The device does not capture sound, only image. The stream is basically useless without the game sound Overall it is useless spent ~$150, gonna return it
No, I would not recommend this to a friendRated 3 out of 5 stars
elgatonGame capture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on my Macbook air but fine on my ipad
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello Mario,
Sounds like an incompatibility issue, feel free to contact our team directly on the site for further assistance.
-Art
Rated 1 out of 5 stars
$180 paperweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The capture device would only flash a red light. It failed to pass through the video to the TV or send the video to my Gaming PC. I tried many sources of video. PS5, PS4, PS3, XBOX Series X, Blu-Ray Player, but the capture card, wouldn't work. I bought a different capture card to test everything and the 2nd capture card worked perfectly with any video source I provided. I suspect the Elgato HD60 was defective from the start. Things like this happen, but I will not buy another capture from Elgato, period. There are less expensive capture cards on the market that work perfectly.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
That's definitely unfortunate. Sorry to hear about what you ran into. If you do keep/get an exchange and keep having any problem, do contact our team directly at any time for assistance.
-Art
Rated 1 out of 5 stars
Disappointed in El Gato's new capture card
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with optimism because I was hoping to upgrade my streaming gear. I am currently running the El Gato HD60 S. The 60 S is nowhere near as powerful as the 60 X as far as picture quality. I understand purchased the first wave of the 60 X so I was slightly nervous expecting the product to be buggy. I was correct. While streaming through the OBS software sometimes the top edge of the capture would be choppy. Like a damaged VHS tape when the film was corrupted. Also, I had to frequently restart my laptop because I would receive a black screen through OBS. The product didn't even work with its own capture software. It would be a total black screen through the El Gato software as well. Lastly, the audio was completely out of sync when I was streaming and recording my gaming. My mic audio would be exact but my chat audio would be 3-5 seconds late rendering the conversations captured confusing and useless. I was sorely disappointed with this new line of product and would recommend others to hold off from purchasing this product until their second corrected wave of capture cards are released.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi IsaiahCompean,
Sorry to hear about your experience. Have you updated your card's firmware to the latest version? Newer firmware will frequently fix known issues and improve the overall experience. Please feel free to reach out to us, we'd be happy to learn more about the issues and provide a solution: support.elgato.com
-Albert
Rated 3 out of 5 stars
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work very good on max but great for windows
I would recommend this to a friendBrand response from Corsair
Posted .Hello Devin,
If you're having any performance issues please contact our team directly on our site at any time for assistance.
-Art
- Cons mentioned:Software
Rated 1 out of 5 stars
Would go with an alternate game capture company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself is fantastic. The support and accompanying software is a horrible experience. If the software worked id have no problem recommending elgato but every product ive bought from them has either been defective or the software doesnt work
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Please contact support via Elgato's website, we'd appreciate another opportunity at resolving any issues.
-Albert
- Cons mentioned:Lag, Vrr
Rated 5 out of 5 stars
A fantastic upgrade over the previous version
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD - VRR passthrough - Support for 1440 resolution capture and passthrough - Main inputs finally on the back instead of at both ends - Very low latency - UVC plug-n-play BAD - No audio mixing between the two inputs - No G-Sync compatibility - Would have been nice to have a C-to-C cable in the box as well IN DETAIL The TLDR for the HD60 X is how it compares to the older HD60 S+. The biggest upgrade of course is the X allows variable refresh rate passthrough to your display. The other big difference is the X allows capture of 1440 resolutions ( up to 1440p60 ) whereas the S+ is limited to 1080 and 4K resolution capture only. Neither model can capture 4Kp60, but that's a limit of the USB 3.0 interface so there's not much you can do about that. Finally, the exterior has changed so that the HDMI and USB ports are all on the back. Maybe that's big for you, maybe the side ports on the S+ work fine for you as is. Along with the capture device in the box is a rather thick HDMI cable and 2 meter USB-A to USB-C cable. I would really have liked to see a C-to-C cable also in the box since that is more commonly becoming available on laptops. The rest is basically the same as the S+. It's a UVC device, so no specific device drivers are needed. Capture rates are 4Kp30, 1080p60, 1080p30, and 720p60. It will passthrough HDR up to 4Kp60, record HDR up to 1080p60, and can do real-time HDR-to-SDR tonemapping so you can play in HDR on your display, but only record in SDR. The HD60 X also has a 3.5mm audio input jack for additional audio feeds. So, what are the downsides? Like its precdecessors, the HD60 X won't let you use both audio inputs at once ( HDMI and analog 3.5mm front jack ). It has to be one or the other. And though this finally has support for 1440 resolutions, it can only capture 1440 in NV12 color mode, not YUYV. Granted, a lot of people probably don't know or don't care about the difference between 4:2:2 and 4:2:0 so perhaps that doesn't matter to you. I also saw some weird behavior in getting the VRR to work for both my Xbox One X and AMD Radeon computer. I did finally get it going after tweaking a few things and changing the device and display EDID around. And this is probably something that will be made easier as software and firmware is updated. Note that VRR passthrough does not work with G-Sync; only FreeSync and HDMI VESA VRR. So while you can use VRR with your Xbox ( and PS5 when Sony adds VRR ), it won't work with your Nvidia computer and G-Sync monitor. So, is this something I recommend? If you really must have the VRR support, then this is one of the few products avaialble that does it. Also some owners of older Elgato capture cards may want that 1440 support and pay to upgrade their gear ( note their are competing capture products that also support 1440 capture/passthrough, if you don't want to stay in the elgato ecosystem ). If those features aren't important to you, the HD60 S+ will likely be a cheaper option, though depending on how much cheaper, you still might want to opt for the X to get the newer and better performing capture device.
I would recommend this to a friend Rated 3 out of 5 stars
1080p
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device unfortunately caps your tv's display quailty to a max 1080p 120,
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
The HD60 X has a lag-free passthrough for resolutions up to 2160p60, 1440p120, 1080p240, Variable Refresh Rate(VRR), High Dynamic Range (HDR). It should not be limiting your TV's display. Please contact us, we'd appreciate the opportunity to further look into this and provide assistance: help.elgato.com
-Albert
- Cons mentioned:Price
Rated 1 out of 5 stars
bad card for multi purpose audio/video
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.card is basic and cant handle basic audio and video splits. not for professionals and for the price i am surprised.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
Sounds like you're having issues with set up. Do contact our team directly on our site for assistance at any time with this.
-Art
Rated 1 out of 5 stars
Elgato, more like basura
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This card is a headache. I only got it to work a handful of times and i keep getting no video signal but audio works. I get the video to pass through to the big TV but it does not show up on my computer monitor. I tried to repair it using elgato launcher but it still does not work. check the device and the computer says it works properly. I'm not sure what the problem is but its too much of a headache. i wish the software could detect the compatibility issues instead of wasting my time with some vague flashing that can mean multiple things.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
Sounds like something our team can definitely help with, please don't hesitate in reaching out at any time right on our site for assistance.
-Art





