Customer Ratings & Reviews
- Model:
- 10GBE9901
- |
- SKU:
- 6502042
Customer reviews
Rating 4.6 out of 5 stars with 1012 reviews
(1,012 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the HD60 X capture card for its overall performance, ease of use, and excellent video quality. Users find the setup process to be simple, and appreciate its compatibility with various platforms and its HDR and resolution capabilities. Some users have noted concerns regarding lag, price, software, VRR, and FPS. Despite these concerns, the capture card is generally well-received.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Hard to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Challenging to figure out how to use it. We ended up returning the item.
No, I would not recommend this to a friendRated 1 out of 5 stars
Audio Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had issues with Elgato but it seems like the Audio is just terrible. It should display clear audio but it crackles and barely works. Maybe its just my computer but it’s unfortunate.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
Unfortunate.Sounds like our team could help with this, please reach out directly on our site for assistance.
-Art
Rated 1 out of 5 stars
Don’t buy if limited pc hdmi ports
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my pc but My pc didn’t have enough hdmi ports. It was unusable , however for such a expensive piece of equipment I didn’t except it not to be compatible because of the lack of ports on my pc and monitor
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. If possible, you may be able to switch your displays to connect to your system via DisplayPort to free up your HDMI port(s). Please feel free to contact us if you have any questions, we'd be happy to assist: help.elgato.com
-Albert
- Pros mentioned:Compatibility, Overall performance
Rated 5 out of 5 stars
Excellent Capture Device for PS5 / Xbox Series X/S
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HD60X is an upgrade over the HD60 S+ which I (and my kids) have been using for a while in order to capture our gaming endeavors. Notable differences from the older version are the following: VRR Passthrough Support (48-120fps) New Design (all cables come out of the back now) Can capture 120hz/1080p SDR (if source is 1080/1440p and 120hz/240hz) Record in 4K 30 HDR (with 2160p HDR passthrough) Easier Configuration with Next-Gen Consoles The box itself is very simple, two HDMI ports and a USB 3 port are on the back, which is different from the previous model where the HDMI ports were opposite each other on each end. The new design is much cleaner. Simply plug the HDMI IN cable into your source and the HDMI OUT to your TV or monitor. The USB connection needs to go into your computer for capture software such as Elgato’s 4K Utility or other streaming software such as OBS. Passthrough will not work without USB power. When connected to a next-generation console like the PS5 or Xbox One X you can play the game in 4K60 HDR on your TV while the capture card records in 1080p60 and even tone maps the HDR to SDR if livestreaming. When testing with my Xbox Series X the HD60 X was pretty much plug and play where I had difficulty in the past getting the older model to work as easily. I was able to play at 4K60 HDR and capture at either 1080p60 HDR or even 2160p30 HDR! When I tested with my PS5 I discovered that you must disable HDCP from System -> HDMI settings in order to even receive a signal from the PS5. The capture card will only support unencrypted HDMI signals. Also, note that VRR is not supported on PS5. My PS5 footage of Tony Hawks Pro Skater looked incredible. Full 1080p60 and I can confirm that I got HDR information with my recording. One thing I noticed is I lost the ability to hit 120hz with my HDMI 2.1 TV when using the capture card. However, you can capture at 120hz if the source is also 1080p 120hz or higher. There was no perceived lag either in the video being shown on my laptop (using the 4K Capture Utility) or in the passthrough video to my TV. Pros Captures 1080p60 HDR (or 1440p60 SDR, or 4K30 HDR) 4K VRR Passthrough High refresh passthrough (240hz at 1080p) Analog Audio Input Port (3.5 mm) Works with OBS, Streamlabs, Vmix, Zoom, Teams Includes 1 HDMI and USB 3.0 cable Cons Requires Windows for HDR Capture 4K120 passthrough doesn't work Overall, I think this will eventually replace the HD60 S+ in their lineup, considering it’s the same price and with similar features. If you are looking to pick up a new capture card then this is the one to get. If you have the previous model probably not worth it, unless you fit a niche use case, or just like the new design. The only reason you wouldn’t get this card is if you also needed to capture or stream at 4K60 meaning you would need to get one of the higher tier capture devices from Elgato.
I would recommend this to a friend Rated 1 out of 5 stars
No game audio regardless of what i do
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looks great but i cant get any game audio regardless of what i do and have been emailing back and forth with elgato support without any solutions for over a week
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Please continue to work with our support, they'll make sure you are taken care of: help.elgato.com
-Albert
Rated 1 out of 5 stars
Bad capture card
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First it told me that the hdmi cable was damaged, I went to buy new cables and the problem continued. I got angry and went to return it, bad product
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. For future reference, please contact support via Elgato's website if you ever encounter any issues or have any questions - we'd appreciate the opportunity to provide a solution.
-Albert
Rated 1 out of 5 stars
Headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio isn’t getting captured, video is lagging/tearing. Can’t find any support for the HD60x anywhere online. Going to return this crappy product.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Did you check to see if your HD60 X's firmware is up-to-date via our 4K Capture Utility software? I also suggest making sure the HD60 X is connected to a USB 3.0 (or better) port. Please get in touch with us, we'd appreciate the opportunity to provide assistance: help.elgato.com
-Albert
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what I do I can’t get the audio to come through from my Xbox to my PC
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello Jose,
Our team can definitely help, please contact them directly on our site at any time.
-Art
- Cons mentioned:Lag, Software
Rated 5 out of 5 stars
Great entry level capture card
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the box is the capture card, two HDMI cables, and a USB-A to USB-C cable. Instructions are listed inside of the box. First impression, out of the box, the product is smaller than the previous unit and all of the ports are moved to the rear minus the microphone jack/connection. There is one singular light to let you know that the product is working. Set up was simple and straight forward, plug in the cords, upload the updates and please note, your input must be of the HD variety, i.e. 1080 (any variety), 4K and at the right hertz and frames per second. I struggled with this in the beginning because my settings were not correct. Once all settings were correct, images displayed correctly on the monitor and the PC monitor. The PC monitor does use free-sync and there was a noticeable reduction in lag between the console and the image recording. On another note, make sure you run the software in administrator mode if you are on a sub account. The software is very simple to understand and downloads pretty quickly. Once you open the software, you will find a gear symbol which is where the settings are located. Some of the optional changes that can be made are storage location of the videos. Pros - Simple user interface, quality made included cabling, audio recording quality (much better than previous model) and the support page Cons - Software did not have a stream feature, LED light only flashes one color (it would have been good to have a separate color for recording, standby mode) Would I recommend to friends and family? Yes, because overall, this is a great entry level capture card.
I would recommend this to a friend Rated 1 out of 5 stars
Terrible came defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio would not work on both windows and mac terrible capture card
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Please contact support via Elgato's website, we'd appreciate the opportunity to further look into this and provide a solution.
-Albert
Rated 1 out of 5 stars
trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.literally in the trash it stopped outputting video to my tv the 2nd time i tried to use it.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello Chase,
Did you reach out to our team yet regarding this issue? If you haven't done so please do that right on our site at any time.
-Art
Rated 1 out of 5 stars
NOT COMPATABLE WITH MAC :(
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT WORK!!!!!!!!!! NOT COMPATABLE WITH MAC :(
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
This is indeed compatible with Mac, just not all versions of MacOS. If you have a compatible version, do reach out to our team directly on our site for assistance.
-Art
Rated 1 out of 5 stars
Additions Purchases needed before use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They require other cables and software still freezes all the time.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hello,
Which cables are you referring to? As for the freezing, our team should be able to help so please contact them directly right on our site at any time.
-Art
Rated 1 out of 5 stars
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied. Not usable would not connect to my systems at all
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
Sorry to hear about your experience. Please verify your systems meet the following requirements:
Windows:
• Windows 10 (64-bit)
• CPU: 6th generation Intel Core i5 CPU (i5-6xxx) / AMD Ryzen 7 (or better)
• GPU: NVIDIA GeForce GTX 10xx (or better)
• Ram: 4 GB RAM, built-in USB 3.0 port
• Internet connection
Mac:
• macOS 11 Big Sur or later
• CPU: Apple M1 Chip or 4th generation quad core Intel Core i5 CPU (i5-4xxx or comparable)
• Graphics: Apple M1 integrated graphics or dedicated GPU (AMD or NVIDIA)
• Ram: 4 GB RAM, built-in USB 3.x port
• Internet connection
If you continue to experience any issues, please contact support via Elgato's website - we'd appreciate the opportunity to further look into the issue and provide a solution.
-Albert
Rated 1 out of 5 stars
Not great for macs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy with a Mac. Worked but then stopped working can’t figure out why.
No, I would not recommend this to a friendBrand response from Corsair
Posted .Hi,
If you need help setting up the HD60 X with OBS Studio on macOS - please refer to our help article: (https://help.elgato.com/hc/en-us/articles/5617210293645-Elgato-Game-Capture-HD60-X-Set-Up-in-OBS-Studio-on-macOS). If you continue to experience any issues, please contact us - we'd appreciate the opportunity to provide assistance: help.elgato.com
-Albert
- Pros mentioned:Video quality
Rated 5 out of 5 stars
Great capture card, could use more documentation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I got the Elgato HD60 X and set out to see what it can do. Opening the box, I find the HD60 X capture card, an HDMI cable, and a USB/A to USB/c cable for powering the unit. It was recommended for gamers, but really it should be recommended for streamers. I play a lot of PC games and have accounts with most online game stores. With so many giving away some surprisingly good games, it’s worth it to have the software downloaded and an active account with each one. That said, gaming doesn’t help one to configure the capture card. I struggled for a minute and then decided I was overthinking the card. I plugged in the HDMI into a monitor/display/tv (mine was an HP 24” monitor) and the input out on the capture card. Another HDMI cable (not included) from the PS4 to the HDMI in on the card. Finally, the USB/c to the card and the USB/A to a USB 3.0 port on your laptop/PC. Then I downloaded the 4K capture utility. It worked and I was able to record a gaming session. I tried a few times to get it right, once it recorded but my game was below the capture software (don’t ask me how), but all of them lacked audio. I spent the better part of two nights adjusting settings, which dedicated/default audio I was using, but I just couldn’t get it to record. There really isn’t any instruction that can help, and the FAQ and any online videos lack the information I was looking for. So, if I rated it solely on my ability to get it to work, it would be a 3-star review, but with what I was able to do, it’s definitely a 5-star device. I just need to spend more time with it and figure out how to get it to record audio and work for me. I’m sure as soon as this device hits the shelves, there will be a ton of how-to videos available for me to learn from. I also tried a third-party software, OBS that was mentioned on several sites, but that had more options and just managed to confuse me more. I mention it in case others find a need for additional features that the supplied link/software on Elgato’s website doesn’t cover. So, if I have any issues with the card, it’s that the lack of instructions leaves gamers like me that would like to learn how to stream, to fend for ourselves. Something like this should come with detailed instructions, a community of info better than the one I found on the website, or videos available on how to create content. What would be great is to have some fanboys (girls) or super users create a few videos on how they use the capture card and what a noob like me could try. No better way to learn than to have someone actually show you. A presentation without demonstration is merely conversation. Another issue or complaint is why only one HDMI cable? It seems I needed two to use the capture card, so it would make more sense to either included two cables or none…right? So, until I get a system down on how to use this for streaming or recording, I’ll just have to say the video quality is excellent. I was more than happy with the end result. Recording the audio was a whole different can of worms and I’ll have to continue to figure it out. If you are looking for a great capture card, I’d think for the money, the Elgato line of capture cards would be something I’d highly recommend.
I would recommend this to a friend - Pros mentioned:SetupCons mentioned:Software
Rated 5 out of 5 stars
Really nice capture card!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up. Had an issue with the software in the beginning but was made available to download very quickly. Set up is really easy once it starts. Its a pass through device so you can still watch 4k with it. Used it to capture game play of forza 6 on my PC as a test. Cable management was much easier than i expected. All the port are on the back. One thing to make aure is all your drivers are up to date. For all systems involved especially pc and mac. I want to start streaming my game play soon. I am by no means a professional but justs wanted to join the streaming community. I will say this makes cable management much easier and neater. Even for my laptop setup it was a breeze. Will update my review with pictures of my setup. I didnt have any issues with audio and used my headset for in game audio. My setup is a newer all amd laptop so i had a full size hdmi port to use. I also used newer hdmi cables to hook to the laptop and out to my monitor. The pass-through to my monitor worked well. Have a 4k tv I will try to hook it too also.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Gold Standard for 4K60 HDMI Capture of Consoles
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Elgato has long been known for some of their very niche, very specific high end products like the stream deck. The HD60X continues in that vein, rather than breaking the mold. Since I have not owned/operated the older version of their external capture card, the HD60S+, I won't be making any comparisons between the products, and I'll leave it up to you if you are an upgrade shopper to discern the subtle differences that might warrant an upgrade. If you're new to the capture scene, this the device you want. Directed squarely at console streamers and connecting to your computer to complete the capture. This box/device/capture card is a nice small form factor, clocking in similar to an external hard drive, which is especially nice if you are connecting it to a gaming laptop as I am. The HDMI passthrough allows all the important specs that we care about: HDMI 2.0 and 4K 60 + HDR, for your high end big gaming setups. I was surprised to see that there wasn't much included in the box for literature/software, but this is 2022 so the link to download the manual and the included Elgato software is appreciated. I tried both Elgato's 4K capture utility and OBS, and both softwares recognized the capture device immediately and had no issues picking up the video stream from it. The included software covers the bases, but you'll likely find yourself migrating towards a utility that is designed/dedicated to your platform of choice if you're streaming and not just simply recording and performing post production. I tested the capture card connected to both an Xbox Series X and a Nintendo Switch. The included HDMI cable and USB cable are both high quality and appreciated accessories. Overall this is well made, accomplishes what it's purported to do quite well, and I would recommend it to someone looking for a stream capture device for a console.
I would recommend this to a friend Rated 5 out of 5 stars
HD60X Game Capture Card
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this device on my Dell 5490 AIO. I unplugged the Dell 27-inch monitor and plugged it into the Video Capture Card, then I plugged the supplied HDMI cable into the Capture Card and the Monitor. After downloading the software from the web site as directed on the supplied guide. Once I installed the software and restarted it, my device was found quickly, and everything worked. After capturing 4 hours of video, I played it back without any difficulty. The Corsair HD60X Capture Card has many recording and streaming levels. The HD60X has a 3.5mm audio jack on the front, and 1 input HDMI, 1 output HDMI and 1 USB-C on the back. Capture up to 4K60 HDR 1440p 60 SDR 1080p 60 HDR Output up to 4K60 HDR 1440p 60 SDR 1080p 60 HDR Pass-through up to 4K60 HDR 1080p 240 SDR 1440p 120 SDR Includes Variable Refresh Rate (VRR) pass thru What you can capture from PS5 Nintendo Switch Xbox series X/S Windows 10/11 Mac (not all features) System requirements Windows 10 (64-bit), macOS 10.13 or later 6th generation Intel Core i5 CPU (i5-6xxx) / AMD Ryzen 7 (or better) NVIDIA GeForce GTX 10xx (or better) 4 GB Ram, built-in USB 3.0 port Internet Connection What’s in the box HD60 X Game capture card USB 3.0 C to A Cable HDMI 2.0 Cable I would recommend the Corsair HD60X Capture Card to family and friends.
I would recommend this to a friendRated 4 out of 5 stars
Great but HDR tone mapping is dark with OBS
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: -Input/Passthrough -4K60, 1440p120, 1080p240 -4K60HDR, 1440p60HDR, 1080p60HDR -Capture up tp: -4K30, 1440p60, 1080p120 -1080p60HDR -VRR support Con: -HDR tone mapping doesn’t work well in OBS (but works fine in their 4K Capture Utility) -HDMI 2.0 This is the upgraded HD60S+, supporting more resolution inputs and HDR capture. It’s been redesigned so that all the inputs are on the back making it easier to organize while the shape makes it less likely to move around. It also now supports VRR, but the lack of HDMI 2.1 does limit its capture resolutions. Simply put, this is the card to get if you need an external card and play games at a higher refresh rate. It’s great for console capturing. It’ll passthrough most resolutions and refresh rate and can capture between 1080p120 to 4K30. Passing through HDR works fine, but capturing it is an issue if you’re using only OBS. The tone mapping is either handled inaccurately on board by the card or more accurately by their 4K Capture Utility app. Using it without the app, the darks are very dark while colors are overblown. Shadowy scenes are left looking like pitch black while colorful scenes look muddy and dirty. To be fair, this is a common issue I’ve had with other capture cards as well. However, using the 4K Capture Utility produces color very close to the original SDR. The only workaround would either be to adjust the colors in OBS or use the stream link feature in 4K Capture Utility, which requires more setup and more computing power. HDR capturing issue aside, I have had no complaints. It works fine with my PS5 and everything passed through as it should. With my gaming pc, I was able to play at 1080p144 and capture at 1080p60. 1440p60 also worked fine. If capturing 4K60HDR isn’t a priority, then this is probably one of the best choices. It supports all the standard input resolutions and high refresh rate. While HDR to SDR conversion does look good in their 4K Capture Utility, it doesn’t work well solely in OBS, producing very dark colors. Still, this is a good capture card that improves over the last model and should meet my needs for a while.





