Customer Ratings & Reviews

I was genuinely excited to purchase this teleprompter setup after it came highly recommended by numerous YouTubers. I spent over $500 expecting a professional-grade solution that would enhance the quality of my video lectures. Unfortunately, what I received was a half-functional, buggy product with glaring compatibility issues on Mac—and zero accountability from the company. Mac Compatibility: Misleading and Problematic Despite being marketed as broadly compatible, the system is not fully functional with macOS. It regularly fails to initialize unless I unplug all other peripherals (including my mic), restart my machine multiple times, and pray it works. This is unacceptable for a product in this price range. Customer Support: Useless at Best Their support is a joke. No live screen-share, no real-time troubleshooting—just endless email loops repeating steps I've already completed and denying there are any bugs in their software (specifically Elgato Hub, which is a disaster on Mac). The fact that they treat serious reliability issues as “user error” shows either incompetence or willful negligence. Return Policy: A Convenient Shield Of course, all this became obvious after the return window closed. So now I’m stuck with a $500+ paperweight that undermines my workflow instead of supporting it. I expected this setup to save time and elevate production value. Instead, it’s a constant source of frustration and lost productivity.