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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 743 reviews
  • Rated 5 out of 5 stars

    OUTLOOK EXPRESS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my Windows 365 expired I lost outlook express. I thought all was lost. The technician solved my e-mail problem simple and by downloading outlook express as individual buy..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Email set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up email on new computer. The service person added a second way to access my email because of the mail service currently being used. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did with ease and confidence. Then proceeded to explain and show me how to achieve my goal with certainty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy tech completed the task in a professional and personal way answering all my questions. Would always accept David back for any of my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Email setup was quick and easy. Reviewed all detai

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional and knowledgeable. He offered tips to make my computer time faster and easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and configuration.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethan installed the new Windows program and answered all related questions. Additionally, he assisted in configuring the new phone we had purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did it perfectly again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who came to the house did an amazing quick, professional and correct fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was great. He spent all the time necessary to set up our phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know my problem and fix it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my experience with the Geek squad has all been encellant they know and understand my problem and do what it takes to solve my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    see below

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was excellent, the screw-ups between your email and phone and store personnel were the worst. I don't see how you stay in business with the incompetency and misinformation that you subject customers to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fix Outlook email . Any more rules?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Natasha was great. What more is there to say, but I have to type in a minimum of fifty words

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did not waste any time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came in went to work and had my two MACs hooked up and working in no time along with two printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful - Agent was professional, respectful and very very knowledgeable. I could not of asked for more from a Agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loren is a great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in and got me up and running in hardly any time at All.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad tech was knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected the issue. Cannot expand on this regarding my last appointment with geek squad. I may have to look into replacing my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent setup scanning function.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to get both my laptop and desktop computers set up so that I can use the scanner function of my wireless printer. He very competent and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Proficient and educates throughput processes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional technician. Provided excellent service setting up device and explaining processes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer/ipad/tv service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was cancelled by me with the tech. Will reschedule as there are more things that i need done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was excellent; knowledgeable, efficient in getting my printer correctly installed, getting my password set, and showing me a few ways to get around the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed Email!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unexpected sw update mangled email. Geek Squad reviewed the configuration and fixed the lapse from a major software vendor.

    I would recommend this to a friend