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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 743 reviews
  • Rated 5 out of 5 stars

    Printer and computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricky gave a few helpful tips. Gave us advise on the printer also. Great help to have him here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great learning experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to fix my problem in a short time, while giving me a instructional idea of what they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and understanding and patient with my issues on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam Smith did an excellent job in setting up our email and transferred all of the saved items to the new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adapter for Apple Watch charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adapter for Apple watch charger so that i can use an wall plug-in instead of a computer plug-in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice and love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent fixed my problem with my TV and reset everything and explained the problem that I had. He was a very nice gentleman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We had lost our Wifi service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came in reviewed our issues and then resolved them. He was very personable, respectful and well mannered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very diligent in fixing my issues even though he was encountering a problem he hadn’t faced before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped solve computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent (Josh I believe) did a great job - solved my problem quickly along with a couple of others computer problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reconnected my Outlook email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable about a complex issue I was having with connection to my Outlook email. He was able to get me reconnected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Generic reply

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most agents are most courteous. Some have a bad day I get to experience it with them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job except he forgot to delete something on my computer. After I brought this to his attention, everything was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad matched computer and printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your agent that came to my place was very helpful and good, the agent at the Ames store was also very kind and good at her job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad really works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guy came to my home and fixed a problem on my computer plus gave me advice on how to get better internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set my computer up for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very good at leaving me instruction w/pass codes etc. he was very patience w/me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved all my problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents synced all my Apple devices in short order. Josh and Justin were so very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement in my computer systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and super Geek SQUAD agent. Very satisfied with work. I hope to use the service again in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shot my old computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to quickly and professionally trouble shot my old computer and retrieved all my photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new computer, They added Dragon, Norton, and Microsoft Office. They transferred files, contacts, and emails to the new computer. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was aleays wearing a mask as i was and i felt s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very proffessional, he explained everything he was doing and asked we questions how I wanted the laptop set up and transferred my data.

    I would recommend this to a friend