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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 743 reviews
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was the only place that had the device. Fit perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin repaired my desk top without any delays. Woul recommend Kevin to everyone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT STAFF OF TECHNICIANS - GREAT GEEK SQUAD MEMBERS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed computer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man worked for quite awhile until I was satisfied, he didn't give up. a credit to him and Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks installed our new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from sales to install are fantastic. Easy and no worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I appreciated the friendly attitude and suggestions for getting the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and complete work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and was capable of correcting the errors in my laptop. It was REALLY in stress - I had no idea how to correct the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Email or troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend geek squad protection on all your electronic devices. Best buy is great in assisting you with your concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris Gambol did a great job. Geek squad better keep him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think having a yearly service plan is a good idea especially when you have many devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job as usual and greatly pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was on time and very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything went as expected. the agent was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    he installed 365 correctly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent set up the Microsoft 365 system and it works great. He was very knowledgeable and experienced in his abilities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Benito was very attentive to my explanations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek solve the problem with my email account, I was very pleased and hoping I do not have problems with the same issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Title?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Final result was great since problem solved. But it took 3-4 days, multiple agents, and many many hours to get the problem solved. Everyone said, at first, no problem I can fix this for you". Nope. Last person saw through it right away and fixed in short time. Had he not solved the problem I would have quit and hired outside help. All were patient and polite. I like Geek Squad. But this was a bad exzperience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need help with smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick efficient and it works okay. We need an outline on how the smart tv works so we will get the most at of the set. That is important. Thanks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Agent's experience limited to computers only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent could not suggest a way to make Outlook email work other than to buy a newer version. He had no idea how to get my Samsung TV to connect to the internet and didn't even want to try. Finally, he had no idea how to make new my new Samsung S 22 Cell phone connect to my house bluetooth phones. He made it clear, even though both the TV and phones were connection issues, he had no experience with either type of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent installed new computer and accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed new computer and accessories. Did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn't understand this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was fantastic. He was able to explain everything so I understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad instead TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job the Geek Squad very helpful and cordial great job

    I would recommend this to a friend