Customer Ratings & Reviews

Agent accommplished the goal, work done. Provided helpful hints.

Still same problem so maybe it's my internet service. I may have to come into store with computer. Maybe email not set up right. It was worked on 4 times over the phone and then one time guy came to the home.

Not sure how to answer this. Advised the service tech my husband and I share same email and id not know user name. We neglected to record it. Our email periodically asks only for password. Told him to ignore that portion of install. But he went ahead and worked on email requesting new user name and password. But he used my name and installed an old email we no longer use. Brushed it off as we must have been concerned as we 'trouble shooting' was listed on our receipt.

STAFF was very helpful, but computer repair erased needed copies of my 2021 tax returns which I had specifically requested be saved as they had not been submitted!

I went to the store to get advice regarding my business email that I was locked out from. I was sent to Geek Squad and was told it’s not something that they can resolve in the store, but that they could send someone to my home to address the issue for a set payment. I had a home visit by a lovely tech guy. He immediately said that business emails is out of their work scope that I should hire someone that deals with websites. Although he tried to help me he wasn’t able and my issue stayed where it was. I called customer service and asked for a refund of my payment since it had been a mistake to address it with an in home service that doesn’t deal with that type of issue. I was told that an investigation will open and that I would hear back in a few days. A few weeks passed and I still haven’t heard back.

The agent needed me to explain how to copy the hard drive to new computer, so I had to call my uncle to explain to him

This is not the fault of the service person but for many of the previous techs on phone and in store who have a made a complete mess of my computer - losing contacts, incoming and saved messages doubled. I'm at my wits end and I've spent hours and days and weeks for the last year and nothing is happening to restore. Why isn't my back up working, no one can answer me. I WOULD RECOMMEND THE SERVICE AGENT BUT CAN NO LONGER RECOMMEND GEEK SQUAD AND NO ONE IS CARING AS LONG AS THEY RECEIVE THE ANNUAL MONEY

The agent helped me with my phone but could not help with my camera. I can't remember some of the phone info & need to call him again.

I was told the tech would be here during a window of time. He did not show up until one and a half hour after that time. I had to cancel a doctor's appointment due to the delay. I did not cancel with the tech since the service was already paid and no clue when Best Buy would reschedule. He was able to complete my problem, but I was disappointed about the delay and having to cancel a doctor's appointment.

agent was unable to remendy the problem. suggested another way to fix it. geek squad eventually corrected problem.

All my bank accounts were destroyed by Geek Squad. What a mess and problem to work through. My advise is avoid Geek Squad for computer issues.

Appointment was canceled due to inclement weather and I chose to not reschedule.

Did not reaolve email issue, but sytem is old. Answersd other queations i had about my modem satisfactorily...

The agent tried for about an hour and could not fix outlook on my computer. Told me to take my computer to Best Buy for more help. I took it next day or so and they spent a whole 5 minutes looking with no result. Didn't really care.

ran out of time .never got email back on computer.Printer not Hooked up to print items on computer! I finallygot the email back. Now i need to fix printer operation!

Bought it for my daughters home office and she is very pleased with it except it uses ink very quickly. Way more than the one I have.

The GS set up my computer and started to transfer the files from my old unit. That process was going so slowly that he suggested I take the old unit into the store the next day and have the files transferred to an external hard drive. Which I did I wasn't happy about the extra help and was unhappy that I had to buy an unnecessary external drive.

Did not look hard enough. Still having problems with emails not being in sync between my devices. Solved another problem with attachments, not the biggest deal. Let Geeks know I still needed help. They texted me a way to sync the emails. I had to go into accounts ( I already knew that) but my passwords would not work. I Let them know I need someone here who can really check things out and get it going. No response. I am going to the Best Buy store this afternoon to schedule another in-home visit. We are tech members and buy all electronics only from Best Buy so we can get the service- has always been pretty good until now.

Antony certainly knows his matter. But, in my case, he did not understand my problem and my needs. He was also not from the store where I purchased all the equipment: computers, home theater, stereos, etc, etc.

Requested four times for Geek Squad to recover my email. The first time, I did a remote. The agent made it worse when he deleted my Google workspace, and I lost all my other email addresses. The second time I did a remote. Still no success. The third time I took my computer to Geek Squad at Best Buy. Again, no success. The fourth time, Geek Squad came to my home The agent was impatient, and seem to ignore my questions or my comments about things to check out, I wold not recommend to use remote service.