Customer Ratings & Reviews
- SKU:
- 6040703
Customer reviews
Rating 4.6 out of 5 stars with 743 reviews
(743 customer reviews)to a friend
Customers are saying
Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Trouble getting a redo tech visit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took time to find out the apparent problem. A supervisor took care of the initial problem by loading Microsoft Office 365 for a trial remotely. We did not discover for a week that a new problem occurred during the new upload by losing all our contacts in Outlook. Called in for a redo as they called it, waited over 1 week more with no service to fix the problem called back and got another redo #79239375 and have received a redo visit on Mon. July 11. We'll see what happens next.
No, I would not recommend this to a friend- Cons mentioned:Outlook
Rated 1 out of 5 stars
Still Not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't fix the problem with Outlook as I had requested - still need someone to fix this
No, I would not recommend this to a friend Rated 2 out of 5 stars
Geek Squad in stalled new program that actually wo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for sending a man out for a second visit. It went much better and resolved some of the problems.
I would recommend this to a friendRated 2 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[rpblems solved that day...but next dat they were all back. could not get another appt. for 3 weeks
No, I would not recommend this to a friendRated 1 out of 5 stars
A problem with the computer outlook progam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The management of the Geek squad was rude and not helpful. I was forced to have my son (who knows more than I do about computer programs) went on line to talk to the Geek squad to repair a problem with outlook. The on line Geek squad was able to repair the problem on outlook. I don't understand why the store Geek squad couldn't do this. They just said they couldn't repair the problem which was the inability to send an Email with an attachment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize for the lack of explanation around your recent service in our store. Sometimes email issues must have troubleshooting done on your on home network rather than ours in order to get it working. That's why we offer in-home and online services in addition to our in-store offerings. Thanks for your feedback on how this was communicated to you. We'll endeavor to do better going forward.
Rated 2 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not able to fix, but he took a lot of time trying. I had someone else fix it.
I would recommend this to a friendRated 1 out of 5 stars
need to get my computers to talk to each other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not able to help and show me what I needed to do to make my computers talk to each other. I don't want to call the geek squad out every time my lap top needs to connect to my desk computer. I am left floundering on how to fix the problem on my own. I paid for a service that they don't have.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took him over 3 hours. He called someone who told him how to change the password on my email. When he left I could not close my browser. I have had many good experiences with Geek Squad but this was not one of them.
I would recommend this to a friendRated 1 out of 5 stars
Trying to get a service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 12 items to get figured out on my new HP however I can't get an appointment until 3/30/2023 that is 22 days. That is not being very good service.
I would recommend this to a friendRated 1 out of 5 stars
Never called reference to confirm scheduled time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told they would come to house at 6 PM. After I called because they didn't and speaking to 3 different people and being on the phone for over an hour, was finally told they would have to reschedule and could not not come after 4pm.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not the usual service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Geek Squad technician showed up for the home appointment set up for Monday March 14. Never was contacted all this time. I still need help. So disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remove the Webroot app!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was mine. Geek installed an app without my permission on my computer. I request that the Webroot app be removed (uninstalled)........
No, I would not recommend this to a friendRated 1 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an appointment . No one ever showed up. An hour after end of appointment time i called and was told had to reschedule but could not give me reason why. waiting to see what happens.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Smart but no CIGAR.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did note find solution, and never returned to complete the task -- very pricey for nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 1 day and hasnt worked since. I had to wait almost a month for someone to come out to our house.
No, I would not recommend this to a friendRated 1 out of 5 stars
sickgeeksquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The man, Ryan was sick and used no mask. We were also sick a few days later.
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL WASTE OF MONEY - NO POSITIVE RESULT FOR THE SPECIFICEXPENDITURE, OR ONGOING (ANNUAL) FEE !
No, I would not recommend this to a friendRated 1 out of 5 stars
GeekFailure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to hire another firm to fix what Geek Squad broke
No, I would not recommend this to a friendRated 1 out of 5 stars
This call was canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This visit was canceled. Cancellation cancel No come
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad was a no show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent didn’t show up for appointment, very disappointed.
No, I would not recommend this to a friend