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Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 743 reviews
  • Rated 5 out of 5 stars

    Outstanding Service from the Geek Agent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Agent was outstanding! He knew exactly how to handle the difficulty I was experiencing.My Geek Agent was Professional, Smart and Helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service performed by Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job installing and connecting devices to my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up our computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gustavo spent quite a bit of time setting up both of our new computers and downloaded all our files. He was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best of the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad has been my Geek Agent for some years now. He always does the best job--and I know that without his help I wouldn't be able to manage as well. !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the Music App

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Rich and Tim were extremely helpful and knowledgeable. My Sonos is working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes every thing work in sync!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was amazing in helping me tie my new Mac Book Air and iPhone together. He makes everything look so easy and he is so patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem with windows 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great , outstanding employee, on time and work well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barinia is fantastic. She is knowledgeable and an excellent teacher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer malfunction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my computer to its original state. Making my life a whole lot easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful to me…they did what I needed done without making me feel stupid for not understanding technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech repaired my HP Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very professional and helpful to this 80 year old non techie Computer owner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad most helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and always on time. This team knows so much and always willing to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowlegible technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    multiple problems with Mac Pro computer after having a virus and technician did a great job with fixing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Johs got the job done.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was very helpful,He explained how and why. BB is the best for all I need. Thank you!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer mal ware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent under stood exactly what my problem was and how to correct the problem if it happened again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my Outlook.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was very good fixing my Outlook and all the problems cause by a previous tech. Good job David.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good help!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent finished the setup of my new laptop. He corrected issues on my lPad and showed me how to use Outlook.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad u[dated my computer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in restoring my computer after it was wiped clean in store to clear viruses. Really patient in working with older clients that are not that computer savy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob Lofton is excellent when he comes to help us out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E-Mail Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my e-mail. It hadn't been working and I am so glad that it is working well now.

    I would recommend this to a friend