Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 743 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the knowledgeable and patient support they received during email setup and troubleshooting. They appreciated the great service and problem-solving skills of the agents, who were able to resolve their issues effectively. However, a few customers expressed concern about the risk of data loss during the process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 743 reviews
  • Rated 4 out of 5 stars

    Longer than I hoped

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a bit longer than I had hoped, but the Geek Squad was successful at finding why we could not get email working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Email fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Chad got my emails fixed on desktop and iPad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Gold As Gold

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent result, professional and effective. Problem Solved, Thanks Geek Squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The agent connected my printer quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my printer and connected it to my computer sufficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my tv properly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions I had were answered. Great service. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my email problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Successful time spend...resolved issues. Friendly - effective!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad is amazing, He was so helpful and courteous .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Albert was awesome! Very pleased. He was fast, friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a life changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Shay is knowledgable, patient and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best service by Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Tyler got everything up and running great - all just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer needs work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solve or told me what steps to take to solve my computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reset our computer and fixed the proble

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin listen to our problems and took care of all our needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad was asked to fix email issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thursday Oct. 13 scheduled visit for Saturday Oct 15 with Jay Branseck sp? conf. #706730. No one ever showed up or called?!Called Emma and was told there had been technical issues? Rescheduled for Tuesday Oct. 18. Called Geek Squad on Oct. 18 and got run around for over an hour. Finally got a number 7276637 from Mars? who promised to call back. Instead, my wife got an email with an appointment for Thursday order 82746976. Owen Klaus could not setup my old sbc email; and instead changed to Gmail. Contacts from wife's computer were added to my iPad? which went from 99 to 307 and erased all contacts on my desktop computer. He could not fix my printer problem. Owen Klaus came back on 11/5 to add missing contacts to my desktop computer. Received a call several weeks later regarding service, but it was obvious from the caller's comments he was not really interested in my feedback!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents cleaned out my computer and fixed my email. The computer is like new!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you should use the geek squad, they are great and understanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the job done! Quick. Efficient knowledgeable and nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG HELP!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elizabeth is terrific with details. Great explanations.

    I would recommend this to a friend
  • Cons mentioned:
    Outlook

    Rated 3 out of 5 stars

    NO OUTLOOK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick was great a d tried hard but never connected me with OUTLOOK.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone Geek Squad was not helpfull.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the store Geek squad were excellent, but the contacts over the phone were not at all helpful. They could not tell me where the power button was on my monitor. I had to go to the store to be shown where it is (it is hidden on the bottom).

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Trouble getting email back.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did all he could but still had trouble getting email back,

    I would recommend this to a friend