Customer Ratings & Reviews
- Model:
- CM191002US
- SKU:
- 6367425
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Temperature Control and Ease of Use as standout features. The design and quality are also appreciated by users, with some expressing love for the available colors. However, some customers have concerns regarding the battery life and size, while others mention issues with Bluetooth connectivity and the mug's weight. A few customers wish for a larger capacity.
This summary was generated by AI based on customer reviews.
Waste
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take way too long to warm liquid and when it does it’s Luke warm
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Atlas101, thanks for leaving a review and sharing this feedback! The Ember is designed to stabilize an already hot drink down to your specific set temp (so it's not too hot or too cold) and isn't designed to heat up liquid - for best results, we recommend pouring in hotter than your set temp, around 165°F and above. We do appreciate this feedback and will certainly pass this along to our team for future improvements!
The temperature is unsatisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the temperature cannot go higher than what I would like.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Damao, thanks for leaving a review and sharing this feedback! As it turns out, the max set temperature of the Ember is 145°F, but we appreciate your feedback and will pass this along to our team as we continue to improve! If you have any additional questions or concerns, please let us know.
Noember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not figured out how to make this work. Still trying.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a response here! We're so sorry to hear about the experience you've had with your Ember and would love the chance to assist in getting your mug up and running! Please reach out to us directly at support@ember.com so we can assist you further!
cup doesnt stay hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am trying to make a return. I am one day off. This product does not keep warm as it is suppose to. Can you help
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. We'd be happy to help! if you're still experiencing issues, please reach out to us at support@ember.com.
D Bechteler
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look's nice but, does not make the liquid in cup hot. Luke warm at best. I got it for my Mom to keep her morning cup of coffee hot. For her it was not even close. Barely warm.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suck didn’t like the Product where disappointment would never recommend to anyone else
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was charged fraudulently to my credit card!!
No, I would not recommend this to a friendDid not work since i bought this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever and please dont buy this. Waste of 130$
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're so sorry to hear about the experience you've had with your mug. If you're still experiencing issues or have any questions, we would love to help get it back up and running so please reach out to us at support@ember.com so we can help!
Ember did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried and tried Ember cup with the app does not work.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
I want to return this product. Hello
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very slow. It’s take longer time for water to get warm.
No, I would not recommend this to a friendwarm me up!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a Christmas gift so ill come back and give a better review if my wife loves it
I would recommend this to a friendok deal for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is pretty good, does't seem to hold the tempature thatthe app says it is at.
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working after only one week nothing wanted to work
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember and would love to help in resolving this for you! Please reach out to us directly at support@ember.com so we can assist you further!
Making an uncomlicated thing complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. It never worked consistently. Not worth it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience you had. At your earliest convenience, please feel free to send an email to [email protected] and we are happy to look into this for you!
Turned out not workable solution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave it as present for new year. Doesn’t control temp and my wife hates it. We wanted to return it bu missed the date
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Ashin, thanks for taking the time to write a review and providing this feedback. We're so sorry to hear about the experience your wife has had with her Ember. We're always looking to grow and improve so if you're still experiencing these issues, please reach out to us on our Ember Support site - we'd be happy to help!
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less the. 60 days do not buy it died going to try to return
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience you had with your Ember and appreciate the feedback! If you're still experiencing issues with the mug, please reach out to us at support@ember.com so we can help!
- Pros mentioned:Temperature controlCons mentioned:Battery life
gamers be recomended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.while i hardly use it it keeps my coffe at the perfect temperature however not great for use outside of home. its battery doesnt last more than a couple of hours and it does not fit in most cup holders however for a work at home or office job where you can keep it perpetually charged its great.
I would recommend this to a friend Issue with App installation & app security concern
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a couple of issues related to the app for this mug. First, the app kept requesting access to my contacts which was a real security concern for me. Second, after installation of the app, I could not get this mug to sync with my Pixel android phone. I was finally able to after several reboots and app reinstalls. The mug may be ok (will find out) but the software was not.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry to hear about the experience you've had with your Ember. We're always looking to grow and improve so if you're still experiencing these issues, please reach out to us on our Ember Support site - we'd be happy to help!
- Pros mentioned:Ease of use, Temperature control
My favorite mug in the world
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am the type of person who orders their coffee extra hot in hopes that it stays warmer longer so I went out and bought this mug and holy cow my life had changed. It is so easy to use and keeps my coffee warm for hours. I really like how the temperature is controlled by an app because it makes it easily manageable. It is also super light weight and when it is heating it does not feel warm at all so I can hold the mug without burning my hands. I am actually buying one of these for my mom for her birthday because I know she will love it just as much as I do! ** Disclaimer: Best Buy College Crew members receive products to write honest, unbiased reviews. Reviewers have been provided products free of charge and may have received nominal compensation.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember and will be gifting one to your mom as well - we hope she enjoys her mug too! If you have any questions or concerns, please let us know!
Ember cup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought the cup as a Christmas present for my husband … doesn’t work. Coffee stays hot for maybe an hour then need to transfer to another cup to heat in microwave. Very disappointed
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page on ember so we can help!