Customer Ratings & Reviews

My Ember mug stopped charging and working after about 12 months. Luckily, I had Total Best Buy Protection, which replaced the product. The only surprise was a $29 deductible, I didn’t realize that was part of the plan. In hindsight, I might’ve tried the manufacturer’s warranty first, since that would’ve likely been free. Still, the replacement process at Best Buy was quick and hassle-free, and paying $29 was much better than buying a new mug at full price.

I purchased one mug as a Christmas gift for my partner and one for myself. We both love these mugs! The app is very easy to use. The mug is nice to hold; feels good in hand. Finally, our after-dinner tea is held at the right temperature while we watch TV. I highly recommend this product. A suggestion: by the 14 ounce size.

$129 for a cup seems pretentious and expensive, but I strongly recommend it, I almost never finish my coffee drinks when they get cold, but with this cup I enjoy it a lot more, I am getting another one for office I wish they make it a little cheaper though

Very elegant and easy to use mug. Only minor complaint is that I wish the battery would last a little longer. I set my coffee at 137 and it keeps it hot for over an hour off the charging base.

Great! Excellent quality and love the blue color. Would be even better if battery lasted a little longer.

Got this for my partner as a gift and he loves it. Keeps coffee hot and is nice looking on the desk when WFH. Can't be run through the dishwasher and they recommend not using a metal spoon inside, just minor adjustments to be aware of if you're coming from a non-smart mug.

Very usefull but a bit expensive. I enjoy drink at golden temptature while I am playing video game. I don’t have to worry about my drink getting cold.

If you or a loved one are a hot beverage drinker, this is the best gift ever. I know, you are probably thinking...$150 for a mug is insane. But it's an indescribable joy. Hot coffee. For the whole cup. And for those of you who say you don't have this problem, you probably do and don't even realize it. Because this is piping hot, the whole time. Not just kind of lukewarm when you get to the bottom of the cup. Your last sip is just as good as the first. It's a great gift. It's expensive, but it's a luxury that I don't regret having in my life.

The cup is small and it’s easy to use, but the battery life is not as long as I would like for it to be. Overall, it was a good purchase though for the cost.

Amazing cup that allows me to enjoy my coffee down to the last sip!

My boss loved the product.It keeps it warm for hours.

Love it. Easy to keep clean and the dark color doesn't show stains.

Love having my coffee always the temp I want! I never have to top off the cup to keep it warm!

Purchased for my wife and she loves it. It is Elasy to use and works as advertised. A teally great product for those who don't want their hot drink getting cold.

I cant finally come back to my coffee after working and its still hot. The best part is that I can set the temp I want with my phone ahead of time to make sure I get the hot coffee I am expecting.

Got this for my wife as a mother's day gift. She has a habit of leaving lukewarm tea all over the house. She loves it and it prevents her from nuking her tea in the microwave every 30 minutes.

This is my 3rd mug in about 6 years. I use them heavily so the battery starts to wear out after about 2 years. I've never had any problems with the app, although once I sync and set my preferences, I never use the app again. I don't understand why you would want or need to. I have found the Ember mugs to be exceptionally reliable and have recommended to many family and friends.

Let's be honest - the vast majority of people don't need anything like this and it's very expensive for a coffee mug. But I'd be lying if I said I didn't love having it. It's user friendly and just works. Come back an hour later and your coffee is still at that perfect temperature without the burnt flavor you get from other coffee warmers. I do wish it used a wireless charging solution to improve water resistance, and I think a 16-18 oz size would work better. (Note that while it's 14 oz, it's really more like 12 oz of usable space unless you fill it to the brim) It's also worth mentioning that the last few sips can sometimes get much hotter, but that's just because there is so little liquid left so any heat added will jump the temperature more. Not a big deal, but a minor annoyance.

I like to size and look of this smart mug. Plan to use near charging source if plan to drink more than 2 cups away from charger, as it does not keep beverage heated for longer periods of time. Can definitely sip a couple cups casually.

I bought this as a gift and she loves it. She keeps it at a decent temp and it lasts about an hour. For her that is perfect for others that may not be enough time.