Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 10851354
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Ember mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've enjoyed having the Ember Temperature Control Mug. It took a little time getting things set up between it and the app. Now I have my coffee at the right temp all the time.
I would recommend this to a friendGreat Gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great gift! Highly recommend for office & co-workers and all coffee lovers.
I would recommend this to a friendGreat purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original still stands as the best in my opinion. Keeps coffee warm for a long time. Only downside is the coating the cup has scratches easy if you use metal utensils, I simply use plastic spoons.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Daniel, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your original Ember and appreciate your feedback about the coating as we continue to improve - if you have any other questions or concerns, please let us know!
Awesome Product for Coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loved this as a gift, and has become part of her daily coffee drinking routines
I would recommend this to a friend- Pros mentioned:Temperature controlCons mentioned:Connectivity
Save your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money better off getting a yeti mug for $30. Keeps your coffee warm for hours, and you did not have to connect to an app that does not properly
No, I would not recommend this to a friend Best Size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Especially good for larger coffee servings like Bullet Proof coffee!
I would recommend this to a friendHope it lasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd ember mug I bought. Ember 2 is an upgrade. Hope it lasts longer than the 1st Ember
I would recommend this to a friendKeeps drink warm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift for my daughter for Christmas. Other color options available
I would recommend this to a friend- Cons mentioned:Charging
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, it doesn't charge if there is liquid in your cup. If you are like me and forget to charge it before each use, then it is useless.
No, I would not recommend this to a friend Coffee cup
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed. Make sure after cleaning to make sure the base is 100% dry before you place on changing station.
I would recommend this to a friendEmber mug 14oz
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keeps my coffee hot for hours which is perfect while doing chores.
I would recommend this to a friend- Cons mentioned:App
Defective out of the box
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fully charged, synced to the app, and it was working fine during the warming phase. Within seconds, the cup disconnected from the app and stated that it needed to be synced. We started over: the cup was charged and synced. Again, during the warming phase, it disconnected and instructed us to sync the cup to the app. We are returning it.
No, I would not recommend this to a friend Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. Use it every morning, and keeps it hot till im done drinking my coffee. Great and simple app too that works with apple watch.
I would recommend this to a friendPoor customer service response
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn't. I have purchased 3 of these mugs and all 3 had an issue with the pin on the charger pad getting stuck down and no longer working. Ember customer support responded immediately to the first 2 and sent replacement charger pads right away. The 3rd mug is about a year and a half old and has both the charger pad issue and it also no longer charges. I reached out to Ember support over a month ago and have followed up with them multiple times and they have not responded at all. I would expect a mug that costs almost $200 to last longer than a year and a half. I'm not sure what happened with their Customer service, but it went from great to abysmal. I would not recommend this product due to product quality issues, lack of customer service response and a very quirky app that constantly disconnects.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .We are so sorry to hear about your experience. Please know we value your feedback and are making some important changes to the ways we support our customers. Our customers satisfaction and trust is of utmost importance and while we have seen some unfortunate delays to our support processes, we are improving every day. If you haven't already, you should be hearing from one of our support agents soon to help assist with your charging coaster issue. Thank you for your support and we strive to do better in the future!
Two is better than one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got one for this birthday and it worked so well, that I got one too! Actually, mine was a replacement for another brand that isn't as smart as this one...Get yourself one!!!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi BeverlyT, thanks for sharing this with us! We're glad to hear you and your husband have both been enjoying your perfect temp in your Ember Mugs - thank you for your continued support!
Wonderful Gift Idea for Hot Drink Lovers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for a friend. He hasn't been able to use it yet, since he typically just downs a cup before leaving for work - so being able to enjoy a cup slowly isn't in his time frame.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Oiprac, thanks for leaving a review! We're happy to hear you gifted an Ember and hope your friend enjoys his new mug - if you have any questions or concerns, please let us know!
Best cup of coffee
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it!!! No more trips to the microwave! Stays hot till the last drop.
I would recommend this to a friendWorks better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was dubious when I bought it for my wife for Mother’s Day, but a month after, she still says it’s the best thing I’ve giver her since her first iPhone, so it gets the job done well.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Nct22, thanks for sharing this with us! We're glad to hear you gifted your wife an Ember and she's been enjoying it since - thank you both for your support!
- Cons mentioned:Battery life
Not worth it for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not worth it. Figured I'd try it. But first, it's not that big and battery didn't last long at all. It's going back
No, I would not recommend this to a friend Won’t go without an ember
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the mug. A must have for the weekend. Good battery but the charger is best
I would recommend this to a friend