Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 12077462
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Terrible customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the mug, but there is no customer service. I had a defective charging base. I contacted customer service three times by email, by web and by phone with NO respose! The charging base gets moisture in it and the little springs break.
No, I would not recommend this to a friendAmazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product that keeps things surprisingly warm for extended period of time.
I would recommend this to a friendWorth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Got this as a gift for my wife and shw absolitely loves it.
I would recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. I just wish they made a bigger mug
I would recommend this to a friendSmart mug
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best smart mug, wife enjoys it to keep coffee and tea warm throughout the day.
I would recommend this to a friendGreat Gift for the Holidays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and keeps my drinks hot! Great gift for friends or loved ones
I would recommend this to a friend50/50
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer works after just a month. I purchased two and one works fine. The other no longer works, unfortunately. I do enjoy the one that still works!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're so sorry to hear about the experience you've had with your mug. If you're still experiencing issues, we would love to help get it back up and running so please reach out to us at support@ember.com so we can help!
Coffe cup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing buy. Left my coffee for an hour came back and I was very impressed.
I would recommend this to a friendKeeps It Hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my wife, she loves it. Keeps her tea or coffee at a good temperature.
I would recommend this to a friendEmbro Cup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how you can set the temperature and it stays warm for almost 2 hours.
I would recommend this to a friendEmber for my sister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She loved getting it and loves it more since she started using it at work
I would recommend this to a friendPerfect gift.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues, keeps my coffee perfectly hot and stays hot until the last sip.
I would recommend this to a friendSave your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money better off getting a yeti mug for $30. Keeps your coffee warm for hours, and you did not have to connect to an app that does not properly
No, I would not recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, keeps my coffee warm! Would definitely recommend it.
I would recommend this to a friendApp connectivity is poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug and the app connectivity is not very good.
No, I would not recommend this to a friendPerfect for coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wont be drinking coold coffee or tea again. Its just perfect
I would recommend this to a friendGreat cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love thay it keeps my coffee warm all day long. Great cup.
I would recommend this to a friendNO Customer support from Ember. Do NOT Purchase!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the mug but NO CUSTOMER SERVICE. The base broke after 6 months and the company will not support the warrant process. They allow you to file a claim online and then ignore it and never respond. You will not be able to replace the base (pins) when it goes bad. It's a flaw in the design and they know it. Read the reviews on their Facebook page. All customers are very upset.
No, I would not recommend this to a friendGood mug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what is says but only complaint is controls are weird.
I would recommend this to a friendCup works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how intuitive this mug is. Such an awesome investment
I would recommend this to a friend