Customer Ratings & Reviews

Don’t waste your $ on this over hyped heated mug. Gimmick and nothing more. I’m glad I didn’t spend any $. I selected it for my 20th anniversary gift with employer. Honestly, I’ve been debating for quite awhile, but the high cost was always an issue. Battery life is ridiculous. I get 1 cup of coffee and battery life drops 7%. In fact, it drops 10% when removing it from the base after a full night of charging. It may be the app is not accurately reporting the correct battery levels? My only solution is charging between refills. As for the notifications? What notifications? I have them on but receive no notifications. Plus, device will sometimes not connect to the app and a reset is required including removing device from bluetooth. Disappointing to say the least.

Great cup and design. Functions as advertised. However beware that the cup coating may begin peeling. Contacted Ember and is only warrated for 1 year. They sent a cup ONLY after a year that cost almost the same amount as a new set. It did NOT come with a charging plate. When it peels, i recommend buying another. I got a year in a half out of it before it started peeling.

Bought these as Christmas gifts for my employees. Everyone loves them. Great for slow coffee/tea drinkers

Received the 14 ounce Ember mug as a gift. The battery goes from 100% charged to 5% in 10 minutes. It works great on the charger, but on Day 2 of use, I pull the mug from charging over night. The app says the battery is 100%. I make a cup of coffee from a Keurig pod, add cream, sit down on the couch, and within 10 minutes a message pops up saying its time to recharge. The Ember stops heating, and worse yet, the thin metal cup cools my coffee faster than a dumb mug! Again, it’s great when I sit at my desk with the cup resting on the charger, but never wander from the charger!

Purchased as a gift. Keeps coffee hot for almost three uses and only takes 2 hours to charge. Convenient to adjust the temperature from your phone. Will likely purchase the travel lid.

Product was great, worked as expected, customer service was awesome while picking up order.... 6 stars out of 5

How can you justify spending so much on a mug? What’s wrong with us, are we brainwashed? Are we so lazy that we can’t even use the microwave to reheat our drinks anymore? We need help, we don’t need useless gadgets. The basic idea with this mug is outrageous. Battery holds power for about 45 minutes, I’m constantly recharging this thing, i have received it as a gift, it’s more of a gimmick

I bought it in my trip to Walt Disney World, I’m from Argentina. It’s totally amazing!!! I love my ember mug!

I wish it came with a lid, luckily I had one that fits. I feel like it keeps my drinks warm for eaily 3-4 hrs

Keeps coffee at perfect temperature gor slow sipping. One charge will last enough time for approx 2 drinks.

the packaging was great and the products works well just wish i was able to make the temperature higher.

They make great gifts. I've bought several over the past year.

This is the 3rd time I’ve bought these mugs to give as gifts and it’s always well received!!

The first one we purchased holds the power so much longer than this one - not too happy that it drains quickly.

Had oroblems with the original purchase. Called support and was promised a new mug for no charge. Checked my account a few weeks later and found i had been charged $99 for mug only. Replacement mug worked three times. Nothing worked after that. Rarely charges. NEVER heats. Loses BT connection 99 times out of 100. When it DOES connect, it does not return to previous temp in spite of what support says. This Product is far from ready for retail and desperately needs new engineers and lots of testing. Until then, my advice is save your money and avoid the frustration and expense of a failed concept.

Christmas gift for my son. He did pick it out, kinda. He was happy with it

I purchased this mug for my daughter as a Christmas gift and she loves it.

It works for a while. Then the battery doesn't last as long. Next, the charging coaster will stop working, likely from 1 of the two charging pins not springing back up to make contact with the cup. $40 just for a new charging coaster. $200 dollar cup into the garbage. Just get a good thermal mug. Save yourself some money.

Needed it quickly and was able to get it quickly. It was just as described.

I gifted this to my partner for Christmas and he absolutely loves it.