Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
It is a bigger cup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one holds more coffee and cleans up nice! Love it.
I would recommend this to a friendMother’s Day gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom loves it!! Cannot stop thanking me for it!!
I would recommend this to a friend- Pros mentioned:Temperature control
Great invention
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Ember temp-controlled mug is a great value and comes in very handy on cold days when you don't have time to boil water!
I would recommend this to a friend - Pros mentioned:Temperature control
Ember - Temperature Control Smart Mug² - 14 oz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! Arrived within one day, and it works great. Easy to set and enjoy at the same temperature during the whole use.
I would recommend this to a friend I loved it until it melted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today is the last day I can return this. Apparently I bought this 59 days ago and the cup has melted on its own and it’s not working anymore
No, I would not recommend this to a friendToo complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife for Christmas hoping it would make her life just a little nicer by keeping her coffee warm while she completes all of the tasks she takes care of every morning. Instead, this mug has just become another source of frustration. The switch to turn this thing off and on is located on the bottom of the mug instead of on the outside of the cup where the user can see it and use it while filled with steaming hot coffee. I don't know about you but the last thing I want to do is try and keep a piping hot cup of coffee from spilling on me while trying to balance it above my head while fumbling around with a switch on the bottom of the cup. In addition to re-locating the switch to the side of the cup they should change it to a sliding type switch that is either on or off instead of the type of switch currently employed which requires one to repeatedly press the switch a number of times to turn it on and a different number of times to turn it off. Likewise, you shouldn't have to put an app on your phone in order to set the temperature. Just put a slider switch on the side of the cup. Bottom line; they made this thing way more complicated than it has to be. Currently, it takes anywhere from five to ten minutes to get this cup to pair with your phone and by then, your coffee is already cold. I guess we can repurpose this thing into another boat anchor. Caveat emptor.
No, I would not recommend this to a friend- Cons mentioned:Price
A High Priced Gizzmo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have the app to make it work completely. Doesn't keep the beverage hot for a long extended time. Has to be hand washed. Bottom line, a really very high priced coffee mug.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're sorry to hear about the experience you've had with your Ember. We do want to assure you that the mug is functional without connection to your mobile device and would love to help get it up and running! Please reach out to us at support@ember.com so we can learn more!
- Pros mentioned:Temperature control
Ember mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely keeps your beverage hot, but the app is not the easiest to navigate. Can't update, keeps disconnecting
I would recommend this to a friend Okay I guess
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wont lie I do use it everyday but a few times I have had to remove the liquid from the cup and pour back in again after reheating it because it wont keep hot. Not sure why
I would recommend this to a friend- Pros mentioned:Temperature control
Buy this !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product-very hot coffee for over an hour, wish we had bought more!
I would recommend this to a friend - Cons mentioned:Connectivity
coffe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's to complicate to connect, and is disconected easy
No, I would not recommend this to a friend Pleasantly surprised, but poor software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up this Ember mug on a special deal not hoping for much. In reality, I have been pleasantly surprised with my purchase because it lets me enjoy my hot drinks for much much longer than I normally would. The only issue I have with this product is that the Ember software is pretty annoying to setup properly. Pro tip for Google phone/Android users: to properly pair your Ember mug with your phone, connect it via Bluetooth FIRST and THEN connect using the app.
I would recommend this to a friendNot a good product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this last Christmas and loved it, but this product lasted only about 5 months. By May I could no longer open the app and it stopped heating. Will not buy this brand again.
No, I would not recommend this to a friend- Cons mentioned:App
Mug is goid but app is not
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the product. Especially, the app and mug connectivity is very poor.
No, I would not recommend this to a friend - Cons mentioned:Battery life
battery is too small
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are considering an Ember mug, I would recommend either the 10 OZ or the travel mug. the 14 OZ does not keep your second cup hot. the battery is too small even though it's on the charger. I do love the travel mug if you keep it on the charger,
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
- Cons mentioned:Battery life
Battery is Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn't last for when 1 cup of coffee. Returned. If the battery would last for 3 mugs or even 2... It would be amazing!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jesse, thanks for leaving a review! We are sorry to hear about the experience you've had with your Ember! The battery life does depend on a number of factors, but we appreciate your valuable feedback. We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Mug not heating up after a little over a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a little after a year, the mug fails to detect my hot coffee. It keeps saying 'Empty' and stop working. Emailed customer service and it went nowhere, asking the same questions over and over again even though I've answered them. Very dissapointed.
No, I would not recommend this to a friend- Pros mentioned:Size
White 14oz Ember mug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A better option than the 12 oz version and with a thicker wall which hopefully makes it more durable
I would recommend this to a friend Nice to have hot coffee!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it was bigger since you really can only put 12 oz. in the mug. Other than that I like it.
I would recommend this to a friend- Pros mentioned:Temperature control
Really cool!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was impressed how i had it set up and a drink in it after only 5 minutes of opening it!
I would recommend this to a friend