Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Simply wonderful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm easy to clean, heats up to hot from cold. I bought another one as a gift too.
I would recommend this to a friend Cool mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool mug. Keeps the drinks warm and nice it has a battery. The one down side is the inside of the mug chipping after a month.
I would recommend this to a friend- Cons mentioned:Price
Didn’t last, couldn’t be returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died after only 5 weeks of use. It was a Christmas gift and quit working on Feb 1. The return period had already expired. For the price they charge that is totally unacceptable to me. Don’t waste your money!!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help get it up and running! Please reach out to us on our Ember Support site so we can learn more!
- Pros mentioned:Temperature control
Great for the coffee lover
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for a coffee lover in my life. They loved it and use it on the daily!
I would recommend this to a friend Great Feel, App needs improvement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug feels and looks fantastic. Function of the mug is not there yet, and needs more work on the app. Once the function works, the mug is a fantastic product.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Tyler, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! With that said, we appreciate your feedback and will certainly share this with our team!
- Pros mentioned:Temperature control
Amazing!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this cup for my wife she’s a morning coffee drinker and she loves this amazing cup
I would recommend this to a friend - Pros mentioned:Temperature control
Holiday gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 15 mugs for my team for the holidays. It’s a great gift for coffee drinkers.
I would recommend this to a friend Terrible customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the mug, but there is no customer service. I had a defective charging base. I contacted customer service three times by email, by web and by phone with NO respose! The charging base gets moisture in it and the little springs break.
No, I would not recommend this to a friend50/50
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer works after just a month. I purchased two and one works fine. The other no longer works, unfortunately. I do enjoy the one that still works!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're so sorry to hear about the experience you've had with your mug. If you're still experiencing issues, we would love to help get it back up and running so please reach out to us at support@ember.com so we can help!
- Pros mentioned:Temperature control
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product that keeps things surprisingly warm for extended period of time.
I would recommend this to a friend Does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. I just wish they made a bigger mug
I would recommend this to a friend- Pros mentioned:Temperature control
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Got this as a gift for my wife and shw absolitely loves it.
I would recommend this to a friend - Pros mentioned:Temperature control
Smart mug
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best smart mug, wife enjoys it to keep coffee and tea warm throughout the day.
I would recommend this to a friend - Pros mentioned:Temperature control
Great Gift for the Holidays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and keeps my drinks hot! Great gift for friends or loved ones
I would recommend this to a friend - Pros mentioned:Temperature control
Coffe cup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing buy. Left my coffee for an hour came back and I was very impressed.
I would recommend this to a friend - Pros mentioned:Temperature control
Keeps It Hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my wife, she loves it. Keeps her tea or coffee at a good temperature.
I would recommend this to a friend - Pros mentioned:Temperature control
Embro Cup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how you can set the temperature and it stays warm for almost 2 hours.
I would recommend this to a friend - Pros mentioned:Temperature control
Ember for my sister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She loved getting it and loves it more since she started using it at work
I would recommend this to a friend - Pros mentioned:Temperature control
Perfect gift.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues, keeps my coffee perfectly hot and stays hot until the last sip.
I would recommend this to a friend - Cons mentioned:Connectivity
Save your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money better off getting a yeti mug for $30. Keeps your coffee warm for hours, and you did not have to connect to an app that does not properly
No, I would not recommend this to a friend