Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
Died and No Support from Manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one I bought died in just over a year. It happens but when I emailed the company regarding repair/replacement they didn't even bother to respond.
No, I would not recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t make the cup large enough. Very small. Otherwise very nice
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mike, thanks for sharing this with us. We hope you can still enjoy your Ember and appreciate your feedback about size as we continue to improve! If you have any questions or concerns, please let us know and we'd be happy to help!
It’s a new tech toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mi gave 3 as gifts to family they say that the love it.
I would recommend this to a friendExcellent until it stops working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year before it stopped working. Just glad it had a warranty along with it .
I would recommend this to a friend- Cons mentioned:Battery life
Nice idea, but poor execution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last more than 40 minutes. I'll be returning this
No, I would not recommend this to a friend Do not use BB online order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered to wrong house called within 5 minutes - picture is not even on my street. Called delivery driver said he did not know where he delivered and can’t go back. Talked BB on chat and no response.
No, I would not recommend this to a friend- Cons mentioned:App
Absolute Garbage app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mug as a gift for a family member for Christmas & they absolutely hated it. The app is atrocious & does not stay connected to the mug.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Customer Support will Ignore you!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My charging puck had died. I supplied my serial number, receipt and pictures like they requested. They said my mug was 6mo. out of its warranty. But my BB receipt clearly showed it was still under warranty! Since then, they have summarily ignore all my emails and messages.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Great ar keeping warm, crap Bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for keeping drinks warm if you dont care about controlling through Bluetooth. But if you want to connect it to your phone and have full control through the app, be prepared to disconnect and reconnect it a dozen or so times before it takes an update and stays connected. Support did nothing beyond sharing the online troubleshooting steps that i already tried. Still, really nice to have a hot cup of coffee for about and hour and a half.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! With that said, we appreciate your feedback and will certainly share this with our team! If you're still experiencing issues, please reach out to our team at support@ember.com.
Slow and not worth the time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is a cool concept but executed very poorly, the design is very small and the cup is very ugly. The heating process is very slow and your drink will be cold by the time it heats up.
No, I would not recommend this to a friendEmber
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Keeps beverages warm for hours. The Ember App is ok. Had issues with charging first time. Did a reset and removed from device. After that, all is well with mug
I would recommend this to a friendlove the concept, dislike the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this to keep my tea warm while I work. What I found was a product that is just not quite ready yet. First issue is with the firmware, where the app cannot complete. Repeated attempts to complete the firmware upgrade all resulted in failure. Second issue (perhaps fixed in the new firmware, who knows) is that the heater stays on when the cup is essentially empty. Causing whatever is left to burn until it's fully gone. I paid too much to be dealing with issues that should have been resolved before the unit went on sale. Back to BB it goes.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry for the experience you've had with your Ember! We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up taking this back coffee tasted tinny and the darn thing just didn’t work right for $150
No, I would not recommend this to a friendGreat idea, terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the idea of a mug keeping my warm beverage hot at every sip. It does hold charge and it does keep my beverage hot(or cold). The problem is the connection between mug and application. I am unable to update it. At 50% an error pops up and you have to start the whole process over with reconnecting mug to your smartphone. Ember needs to teoubleshoot and fix this simple issue on their own platform. As of now i would not recommend this mug until issues have been resolved.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. If you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Malfunctioning out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a dud. Doesn't keep beverage at temperature you set, yet it claims that the temperature has been reached. Also, you'd have a tug-of-war with the app to manually set the temperature and it would set itself back to "off." It would do this 2-4 times. Quite annoying since the app is the only way to set your desired temperature. I have had a v.1 mug for some years and have been happy with that one. If it worked the ease of use would be great, but given all the time spent to troubleshoot why this mug wasn't working proprely, including emails to Ember support--who are very nice, BTW--ease of use for this little dud is spectacularly poor.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Emmy, thank you for taking the time to leave a review here! We are sorry to hear about the experience you had with your new Ember. If you're still experiencing issues, at your earliest convenience, please feel free to reach back out to us at [email protected] so we can further troubleshoot the issue and get this fixed. We are happy to help you out!
- Cons mentioned:Battery life
Not Worth the Money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug is not worth the $$$. Had it for less than a year and it's not working properly. The battery life it horrible.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Gadgets, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. Battery life can vary dramatically depending on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice, well made, but overpriced for what it does, unless you’re keeping it on the base it doesn’t keep it hot long enough. you can get the same result with a cheap warmer and regular mug.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. Battery life can depend on a number of different factors, so if you're still experiencing issues, please reach out to us at support@ember.com so we can help.
App was wonky but hot coffee is nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android app had some problems updating the mug, luckily i had an ipad and was able to get it going. Nice to have hot coffee anytime you sip it.
I would recommend this to a friendKeeps it hot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App needs work. After you setup you dont need the app. Wish there was an even larger size. But have had no problems. Would buy again.
I would recommend this to a friendBlue 14 oz Ember
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A better option than the 12 oz version and with a thicker wall which hopefully makes it more durable. And the blue mug was cheaper!?
I would recommend this to a friend