Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Not worth it. Had to give one star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At best, charge is good for 30 to 40 minutes. If phone leaves it's area, it loses connection and does not reconnect, have to re pair. Can't give no stars.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't drink your coffee super fast it sticks to the sides and you have stuff floating in your coffee.
No, I would not recommend this to a friend Horrendous Product, lazy design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrendous mobile app. Never seems to connect. Absolutely horrendous hardware, scratches easily. Horrible to hold, poor ergonomics. Does not offer USB C In short, you are much better off saving $100 an instead going with non-brand competitor.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help! Please reach out to us on our Ember Support site so we can learn more!
Disappointed with the performance for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of a $120 mug that only holds the temp for 80 minutes, max. And the Ember customer service is less than helpful. The app continually disconnects even when the phone and mug are within inches of each other, after successful BT connection.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Terrible Connection to the App
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug is nice. The connection to the app is horrible. The reviews on the app are all 1 star with reviews. Id check the reviews on the app first before buying this. It worked for a week then stopped connecting. Tried all there solutions and non would stick.
No, I would not recommend this to a friendNot porcelain but plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wron for the 2 stars the product features to make your coffee hot is awesome but the material that they use on the mug is plastic not porcelain that’s the only thing that I don’t like
I would recommend this to a friendStopped working after a year and half.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this mug a year and a half ago and it stopped working. I contacted ember and they would not provide a replacement mug or even a repair option. They only provided me a discount of $22 dollars to purchase a new one. Mug was great when it was working but longevity, lifespan and along with customer support from ember does not make it worth the purchase
No, I would not recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t make the cup large enough. Very small. Otherwise very nice
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mike, thanks for sharing this with us. We hope you can still enjoy your Ember and appreciate your feedback about size as we continue to improve! If you have any questions or concerns, please let us know and we'd be happy to help!
It’s a new tech toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mi gave 3 as gifts to family they say that the love it.
I would recommend this to a friendDied and No Support from Manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one I bought died in just over a year. It happens but when I emailed the company regarding repair/replacement they didn't even bother to respond.
No, I would not recommend this to a friendExcellent until it stops working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year before it stopped working. Just glad it had a warranty along with it .
I would recommend this to a friend- Cons mentioned:Battery life
Nice idea, but poor execution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last more than 40 minutes. I'll be returning this
No, I would not recommend this to a friend - Cons mentioned:App
Absolute Garbage app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mug as a gift for a family member for Christmas & they absolutely hated it. The app is atrocious & does not stay connected to the mug.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Customer Support will Ignore you!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My charging puck had died. I supplied my serial number, receipt and pictures like they requested. They said my mug was 6mo. out of its warranty. But my BB receipt clearly showed it was still under warranty! Since then, they have summarily ignore all my emails and messages.
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Great ar keeping warm, crap Bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for keeping drinks warm if you dont care about controlling through Bluetooth. But if you want to connect it to your phone and have full control through the app, be prepared to disconnect and reconnect it a dozen or so times before it takes an update and stays connected. Support did nothing beyond sharing the online troubleshooting steps that i already tried. Still, really nice to have a hot cup of coffee for about and hour and a half.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! While we're glad to hear you've been enjoying your mug so far, we're sorry that you've experienced issues with connectivity. This is something our team is working on and we do want to assure you the mug is functional without connection to the app! With that said, we appreciate your feedback and will certainly share this with our team! If you're still experiencing issues, please reach out to our team at support@ember.com.
Do not use BB online order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered to wrong house called within 5 minutes - picture is not even on my street. Called delivery driver said he did not know where he delivered and can’t go back. Talked BB on chat and no response.
No, I would not recommend this to a friendSlow and not worth the time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is a cool concept but executed very poorly, the design is very small and the cup is very ugly. The heating process is very slow and your drink will be cold by the time it heats up.
No, I would not recommend this to a friendEmber
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Keeps beverages warm for hours. The Ember App is ok. Had issues with charging first time. Did a reset and removed from device. After that, all is well with mug
I would recommend this to a friendlove the concept, dislike the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this to keep my tea warm while I work. What I found was a product that is just not quite ready yet. First issue is with the firmware, where the app cannot complete. Repeated attempts to complete the firmware upgrade all resulted in failure. Second issue (perhaps fixed in the new firmware, who knows) is that the heater stays on when the cup is essentially empty. Causing whatever is left to burn until it's fully gone. I paid too much to be dealing with issues that should have been resolved before the unit went on sale. Back to BB it goes.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry for the experience you've had with your Ember! We're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up taking this back coffee tasted tinny and the darn thing just didn’t work right for $150
No, I would not recommend this to a friend