Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible not worth the money. I bought it for Christmas and used it twice and it started to smell like burnt. took it back to Best Buy and they said to contact the manufacturer directly. I sent an email explaining the issue and never heard back.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Patty! Thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. We're sorry you never heard back from our team. If you have any additional questions or concerns, please reach out to support@ember.com.
Great buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, I highly recommend this!
I would recommend this to a friendBad product with no support
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is defective and you will get no support from the manufacturer or Best Buy. Avoid buying you will be happier. Do a search for feedback about this product and you will find a lot of negative remarks about the product and the support you will not get.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for taking the time to leave a review and share this. We are sorry to hear about the experience you've had with your Ember so far! All Ember's come with a 1-year warranty so if you're still experiencing issues, please reach out to our team at support@ember.com so we can assist you further!
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s expensive but i like the functionality of it.
No, I would not recommend this to a friendNOT 14 OUNCES AS ADVERTISED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup I purchased is not 14 ounces although it claims to be 14 ounces. I was forced to take the cup back to the store for an exchange. I filled it with water from a measuring cup, and it was filled to the brim at 12 ounces. Either their is a packaging problem or the 14 ounces advertised is incorrect. Be careful when purchasing this item. Not recommended!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We are confident that the Ember's inner vessel's entire capacity is 14 oz when filled to the brim. With that said, we're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Love it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so many problems with this mug., Best Buy gave me one that apparently someone returned., I noticed because I ordered another one with Bloomingdales and the packaging came very different and all components wrapped and sealed., Definitely the problem was this Now with the new one it works perfectly.,
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review here! We're so sorry to hear about the experience you've had with your purchase at Best Buy, but we're glad to hear you're enjoying your new mug. If you have any questions or concerns with your mug, please reach out to us directly at [email protected] so we can help!
Stop outsourcing customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my past orders are getting 1 star reviews. My way of letting BB know their customer service and time to resolve simple issues is awful.
No, I would not recommend this to a frienddefective coating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchases this on May 2nd, 2023. September 15th noticed the interior coating is pealing and flaking.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for providing this feedback! Each of our Ember products come with a one-year warranty and our team would be happy to help. Please feel free to reach out to our support team at Support@ember.com so we can further assist you!
Wouod not stay connected to app.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one of these cups. They don’t last longer than a year even if well care for. Not worth the money.
No, I would not recommend this to a friendGreat until it started having coating issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coating on inside of cup is flaking off.......... .
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Coffee123, thanks for leaving a review. We're so sorry to hear about the experience you've had with your Ember! We're always looking to grow and improve so please reach out to us at support@ember.com so we can help!
Defective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Stopped working after 4 weeks. Even worse company response. They know their product is failing and they will do absolutely nothing to make it right.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback! We would love to help get it back up and running so please reach out to us again at support@ember.com and mention this review so we can help.
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug won’t even warm up to max temperature before it says i need to recharge. Worst purchase!
No, I would not recommend this to a friend1 Star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely keep the contents warm, waste of money. Does not keep hot at all just luke warm and that is barely.
No, I would not recommend this to a friendLove/Hate
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug works great. I love it. Only downfall is the staining on the inside from coffee. I have tried everything to get the stain out but nothing works.
I would recommend this to a friendWorks ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought it would keep the coffee hotter for longer. Wouldn’t buy again
No, I would not recommend this to a friendDont buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk could get the app to working wasnt worth the money
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting especially for the price. Does not warm up or keep a drink warm enough. Good concept though just not there yet.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
Not too good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not keep her coffee warm and we tried it for about a week and returned it Thanks Best Buy fir your return policy
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Terrible Coffee Cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well. In reality its crap. Dont buy this it lasted a week.
No, I would not recommend this to a friendNot hot at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't keep your coffee hot. It says 140 max.well you better hurry and drink it!!! It only tells you the temp
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jerome, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help get it up and running! Please reach out to us on our Ember Support site so we can learn more!