Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Love Ember Mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Ember mug! Last sip is just as hot as the first!!
I would recommend this to a friend - Pros mentioned:Color
Mom loves it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a perfect gift for my mom. I really like the white color.
I would recommend this to a friend - Pros mentioned:Temperature control
great gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great luxury gift for my wife who like to sip hot tea slowly
I would recommend this to a friend - Pros mentioned:Temperature control
Steaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No more cold bottom of the cup. Taste fresh to the last drop.
I would recommend this to a friend - Pros mentioned:Temperature control
Love this mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the previous model for two years and I absolutely love them. This one stays hot longer and I really like that. I use it every morning.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mug! It is easy to set up and use with the app.
I would recommend this to a friend - Pros mentioned:Temperature control
great mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great mug keeps coffee just the way i like it Thanks
I would recommend this to a friend A must have if you like your coffee to stay hot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received last year ('23) as a Christmas gift and after having used a full-year now, must say am very satisfied. Would definitely recommend for all coffee sippers....
I would recommend this to a friend- Pros mentioned:Temperature control
Exactly what I needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this everyday. I pour a cup of coffee and a little milk and set the temp from my phone. It stays hot as long as I need it to.
I would recommend this to a friend - Pros mentioned:Temperature control
Great Cup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves it! Heats up quickly and stays hot.
I would recommend this to a friend - Pros mentioned:Temperature control
Great mug for keeping it hot!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this mug every morning. I can control the temp it keeps my coffee. I have had it for a year now and will order a few as gifts this year.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there! Wow, thanks so much for leaving such an awesome review! We are ecstatic to hear you've been enjoying your Ember and plan to gift some this year - if you ever have any questions or concerns, please let us know!
- Cons mentioned:Battery life
Good, not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job of keeping your coffee warm, however battery life and constantly recharging it seems to be an slight inconvenience
I would recommend this to a friend - Pros mentioned:Temperature control
Warming mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My gf loves it. Keeps the coffee hot for hours. $$$$ but worth it
I would recommend this to a friend - Cons mentioned:Battery life, Price
BB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waa qaali oo ma ahaa mid cidkasto iibsankarto. The reason I give 2 stars is the battery, price and the design which is not usable ina car cup holder.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Stops working after warranty expires
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these over the years when they first cane out. Every single one has stopped working after about a year. Ive tried to contact ember but they only offer a discount for a new one. I wish they would offer a longer warranty because the battery dies after a year.
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Expensive but so nice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So great to sit coffee, tea or whatever slowly and last sip as hot as first!
I would recommend this to a friend - Cons mentioned:Charging
Awful customer service. Wont last over a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cup quite working a few months after having it a year. It charges and turns on but doesn't recognize any liquid you put into the cup. All ember wants to do is give you $22 off on a cup and it not come with the charger. Also took them over a week to get back. Truly upsetting
No, I would not recommend this to a friend - Cons mentioned:Charging, Connectivity
Just give me the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was given to me as an Xmas gift. I've successfully been able to use this with the app three times since December. There are consistent issues with connectivity between my Galaxy S20 and the app. The app will say the mug is charging, but hours will go by and it's still at the original percentage. When it has worked this thick film of burnt coffee accumulates around the rim. I'll be busy working grab the cup for a sip and it leaves the worst taste on my mouth and lips. Do yourself a favor and use the microwave if your drink gets cold.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
Best gift this year !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, coffee always keep temperature. Great quality and size.
I would recommend this to a friend - Cons mentioned:Battery life
Happy with it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, just wish it stayed charged longer. Very happy otherwise.
I would recommend this to a friend