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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,298 reviews
  • Rated 4 out of 5 stars

    Ron Holmes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these now and they work well. If you give to someone that uses the microwave to heat their coffee hide or unplug it. They will quickly burn the circuits and no longer work.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great for an hour of hot coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for one hour of hot coffee if not using the charging base. Most of the time this is more than sufficient. The downside is that after that hour, the mug requires 2 hours of time on the base to recharge. Ideally, it works better ON the base, but I don't have the room just yet (working on that).

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi LoriH, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback regarding battery life - we're happy to share this with our team as we continue to improve! If you have any questions or concerns, please let us know. Ember

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Exclelent!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's there to say? I have several Ember cups. All perform exceedingly well. This is my newest. It's an exclusive blue color. I believe this is a Bestbuy only model. So, yeah, It's a no brainer. You get a one-of-a-kind color of an excellent item. So get it already.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing this with us! We appreciate your support and couldn't agree more about the gorgeous Best Buy blue mug! We hope you continue to enjoy your Ember Mugs - if you ever have questions or concerns, please feel free to reach out to us so we can help! Ember

  • Rated 5 out of 5 stars

    Daily driver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put getting one of these off for awhile. That was time wasted. I have an entire cabinet of coffee mugs that have remained untouched for months.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    HOT and good battery life!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanna win some brownie points? If you or your wife drink coffee (other other hot beverages) this is the way to go. Wife loves the 10 oz. mug, she REALLY likes the 14 oz. and the extra time it keeps stuff hot!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great present

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for wife. She already has one; this is a “travel” mug. She LOVES always-hot coffee. Genius invention. Once you have an Ember mug, you’ll never want to drink coffee in anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Smartest mug yet!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE MY MUG! Never another cup of hot coffee! I have the white model and it did stain a bit in the bottom, but I love the way it functions and I can select my temperature from the app. Excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps coffee warm and fresh until it’s gone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing it keeps my coffee warm when not on charging plate and does the trick just walking around can sip on nice warm cup of joe all day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Was initially worried about some of the reviews mentioning difficulties using the app, but so far I’ve experienced no issues. Using the mug without the plate is still recommended though, as the coffee taste seems to alter very slightly after extensive use during a single sitting

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wife loves it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife who constantly has to heat up her morning beverage throughout the morning and hasn't had to do that since getting this mug. App is easy to use and she loves the special edition blue from BB.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given to me for Christmas- love it! No problems, heats up quick! No longer reheating my coffee several times! Love the blue! So unique!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Just what I needed!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug, keep my coffee at just the right temperature for a long time. Awesome capacity.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Mug! Doesn't hold a charge long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mug for my husband. He loves it! His only compliant is it doesn't hold a charge long. Which is why I rated it at 4 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Pricey gadget but really nice for cold mornings.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug and it does what it is supposed to. Just wish they had it in a larger size, my coffee disappears before I have a chance to really test the mugs heat consistency. It is really pricey though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup! Everything works well and is easy to use. My only complaint ( and it’s mine, not the manufacturer) is that the cup is too small! Should have bought the bigger one!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cup doesn’t get hot but your drink stays the temperature you like it to be. The simple functions it provides versus a warmer plate.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Smart Mug!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for my wife as a Christmas gift...she loves th tech stuff. Was a big hit! Loved the ability to set colors on the LED, as much as how well it keeps her drinks hot. She's still talking about it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great - but needs a real off button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug works well and I am very excited to have it. The only con is that I feel like you can't really turn it off, you just have to let it die (which doesn't take long).

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love this Mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more cold coffee!! Yay! Battery lasts about 90 minutes, which usually gets me through 3 cups full while working! Perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! It keeps my coffee warm as expected and I don’t have to use the microwave for this anymore

    I would recommend this to a friend