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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2300 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,300 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love this cup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Ember mug! Keeps my coffee at the perfect temp. I have bought as gifts and going to buy another one for myself, so a visitor can have a perfect cup of coffee as well while at my house.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Mug. Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this cup for a family member. They were pleasantly surprised and grateful. I also own this mug in a different color. Nice to choose the temperature for your tea and coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great gift for you or others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this mug! I never have to drink lukewarm coffee again. Stays a good temp and has a nice automatic shut-off if you rush off and leave it full. I would definitely recommend this to others!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Temperature control mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally found a cup that will stay hot thru out my work shift. This is the the best one so far!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience has been good overall. Would be great if they could improve the battery life. Which is completely drained after an hour or so of warming my tea

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug cup ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Coffee mug I ever owned. I enjoyed not having to worry about my coffee to get warm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it while it’s hot!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Mother-In-Law is still thanking me for this super amazing coffee cup!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing little device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't quite sure I'd need a mug that kept my coffee warm. I was completely wrong, an absolute game changer!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this mug is awesome! The only negative thing I can say is I wish the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great for morning coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my latte remaining warm while I go about starting my day. I wish the app was less confusing.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    cups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my husband, he loves it! We ended up buying a second cup.. It is the best if you like a hot cup of coffee..

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug actually keeps your coffee warm for several hours! Great gift and use it almost everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    Really works

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug works wonderfully without any crashing, and maintains the temperature pretty consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No More Cold Coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug works well, keeping coffee or tea at precisely the desired temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for hit beverages

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my tea at the perfect temperature. Only leaves my work desk for cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember 14 oz Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the larger mug after purchasing the 10 oz. My wife likes to drink tea in the afternoon. She usually drinks it in a larger mug so I bought this one. She is very pleased with it and it keeps the tea hot till the last drop.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Markd, thanks for leaving a review! We're glad to hear you were able to exchange your wife's mug for the larger size and hope she continues to enjoy her Ember - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The recipients of this gift are thoroughly enjoying it! I received one for Christmas as well and love it. I can take my time enjoying my coffee and each sip is as hot as the first. No more cold coffee reheated in the microwave.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review! We’re glad to hear that the Ember was gifted and you’ve been enjoying your own Ember as well! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife’s favorite gift. She used to microwave her coffees. That’s no longer needed with this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    hot like you like it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    real nice easy to use set up.. says about 90 mins but on a good day around 60.. makes it nice and hot just the way you like it. recommended form me to u

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom for christmas and she absolutely LOVES it. It stays warm for a good bit of time!

    I would recommend this to a friend