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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,297 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Horrible mug for Android users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when connected. Ember has to fix its connection issues with Android. I had to reset the connection everyday and sometimes in-between each cup. This is unacceptable for how much the mug costs. The app rating on play store is 1.8 stars, ridiculous.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice Xmas gift !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my wife love this product so much ! Perfect for keeping your coffee or tea warm for longer of time period , I even ordered 2 sets of travel mugs .

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect gift for the bussiest ones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gift for someone like my wife that takes forever to finish her coffee. Keeps it hot until she’s done with it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ever one needs this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this. No longer needing to constantly redo my coffee

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Coffee Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new coffee mug!! Perfect to keep your coffee or tea hot!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cup which keeps my coffee long enough to the best of satisfaction

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing mug for the price. Love that all of my hot drinks stay hot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee warm and so far the finish on the inside bottom hasn't faded off or discolored as others have posted. Perhaps it being a darker color may help.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    A tad overpriced

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for coffee/tea lovers. Wish it were a bit cheaper on average.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Coffee Cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cup, I like to enjoy my coffee slowly especially when I am in my office working. This keeps my coffee nice and hot for an hour which is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot drink for longer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps your drink hot for longer, what more could you want?

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Piping hot coffee till the last drop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee cup is wonderful, especially for those of us who like to linger over a cup of coffee while reading the news in the mornings. No more cold coffee at the bottom of the cup!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Glyn, thanks for leaving a review and sharing this! We're happy to hear you've been enjoying your perfect temperature in your Ember - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Smart mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this smart mug! Never have to worry about cold coffee. I bought two, one for me and one for my husband. A little pricey, but worth every penny. We are both satisfied customers!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Nick, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback in price as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Rated 5 out of 5 stars

    The Beat Coffee Mug Ever!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best present we ever gave ourselves. Hot beverages stay continually hot for up to 1 1/2 hours. It’s light weight and it adds a very positive spin on our morning coffee regimen. Needless to say we love our Ember Mugs and will be giving them to friends and family for special occasions.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    If you cant stand lukewarm coffee...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ember mugs are great. 2nd one we have purchased. Keeps coffee warm while at the work desk.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ember mug, I cant rave enough about having hot coffee for an hour after the first pour!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could heat up a cup of coffee during power outages. I tested it for that purpose, and it worked just fine. Very handy little product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    keeping warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love having hot coffee even when i loose my cup.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Smart Mug makes a great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves the mug! It keeps his coffee warm. Great gift

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT BUY EMBER PRODUCTS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charging base is badly made, so good luck charging your mug after 2 months. The prongs on it get stuck, so it won't charge (see photo). And the battery only lasts about 45 mins without exaggeration.

    No, I would not recommend this to a friend