Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Good Father’s Day gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad liked it. He said it keeps his coffee the perfect temperature.
I would recommend this to a friend - Pros mentioned:Temperature control
Ember Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cup. would like to have a little bigger but it works great. Clean up is easy and once you get the perfect temp it stays there.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Sara, thank you so much for writing a review! We're glad to hear you love the Ember and also appreciate your feedback. We will pass this along to our team as we continue to improve!
- Pros mentioned:Temperature control
Great Smart Mug!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing technology! Keeps my beverage at the temperature I like. I don't have to get up to warm my beverage in the microwave
I would recommend this to a friend - Pros mentioned:Temperature control
That's hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but has a limit to what you can do with it. Fills its niche slot in this world.
I would recommend this to a friend - Cons mentioned:Charging
Charging base failures!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift for my wife less than 10 months ago. Charging became less dependable until it stopped completely. I noticed the inside contact pin in the charging saucer was no longer extending. With a small tweezer I gently pulled it up set the cup in place. It began to charge. I picked the cup to check if the pin had lifted. Nope. Would charge again unless I brought the pin back up and gently put the cup in place. Researching the issue reveals that this is an extremely common problem. DO NOT ALLOW ANY MOISTURE TO GET ON/IN THE SAUCER! How is that a product that is sold so keep beverages warmed is not waterproof?! Replacement charging coaster are $40 each! Found reviewers that had purchased numerous replacements and all had failed in the same way! DO NOT WASTE YOUR HARD EARNED CASH ON THIS PRODUCT! THE CHARGING COASTER RUINS THE WHOLE INTENT OF THIS THING! THIS THING SHOULD BE USING CONTACTLESS CHARGING. EVEN MY TOOTHBRUSH MAKER HAS FIGURED OUT HOW TO FIX THIS ISSUE! A $150.00 ITEM? THE CERAMIC CUP PERHAPS $5.00 T0 MANUFACTURER. THE CHARGING COASTER $2.00 MAX. EXTREMELY CHEAPLY MADE. GREAT IDEA EXECUTED TERRIBLY!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! Each Ember product comes with a one-year warranty and this does cover the coaster itself! Please feel free to reach out to our support team at support@ember.com, we will be happy to assist you.
To ensure the best experience with the charging coaster, we recommend ensuring the charging coaster stays dry. If liquid does drip onto the coaster, we would simply recommend wiping the liquid off before continuing charging. Please also ensure the bottom of the mug is completely dry before charging.
- Pros mentioned:Temperature control
Coffee Cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife to keep her coffee hot/warm in the morning. She loves it and is happy with her hot cup all morning
I would recommend this to a friend Great gift for gf
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and my gf loves it. She doesnt have to keep heating up her tea anymore lol.
I would recommend this to a friend- Pros mentioned:Temperature control
Love my Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use my mug every morning. Keeps my coffee at the temp I love. Outstanding customer service.
I would recommend this to a friend - Pros mentioned:Temperature control
Keeps our coffee warm.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was gifted one at Christmas my husband loved it so much I ended up buying one for him. It works and keeps iour coffee at just the right temperature.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Petunia1205, thanks for leaving a review! We’re happy to hear you and your husband been enjoying your Embers Mugs so far!
- Pros mentioned:Temperature control
Tea drinker treat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps tea warm and wife loves it. Completely unnecessary but a great indulgent luxury gift.
I would recommend this to a friend - Pros mentioned:Ease of use
The Perfect Gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Father's Day gift and Dad has used this every day since! The app is user friendly and the smart mug works great!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear your Dad has been enjoying his Ember and we hope you get one for yourself as well - we appreciate both of your support!
- Cons mentioned:Price
Bite the bullet and splurge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money if you’re a coffee drinker. Wasn’t thrilled about spending $130 for a coffee mug but don’t regret it at all.
I would recommend this to a friend - Cons mentioned:Battery life
Best cup of coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the cup!! My only complaint is that the battery life isn’t as long as I’d hope for
I would recommend this to a friend - Pros mentioned:Ease of use
Ember Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I thought it was something I would use on occasion and end up using it everyday
I would recommend this to a friend - Pros mentioned:Temperature control
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a nice coffee cup to own! I also got this item for my partner and wow! No more cold coffee
I would recommend this to a friend - Pros mentioned:Temperature control
Very happy with my purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made. Coffee stays at perfect temp and I’ll never burn myself ever again. So worth the $100
I would recommend this to a friend - Pros mentioned:Temperature control
Coffee that is still warm enough to drink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as of now working great...gift for wife and she's used it 4 times....she said was down to the last bit and was still hot.
I would recommend this to a friend - Pros mentioned:Temperature control
Life changing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life changing. Coffee at the temp you want for hours. It is amazing.
I would recommend this to a friend - Pros mentioned:Temperature control
Enjoy every sip of my coffee at the right temp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about this cup until I tried it. Now I can enjoy my favorite coffee at the perfect temperature till the last drop.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a great review! We're happy to hear you've been able to take your time drinking your perfect temp with your Ember Mug - we appreciate your support!
- Pros mentioned:Ease of use
Ember mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my coffee warm and the app is very simple and easy to use
I would recommend this to a friend