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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,298 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mom loved it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for a dedicated coffee drinker. Easy to setup and use daily.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Coffee warmer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, my wife uses it all the time now and she does not have to go to the microwave any more to heat up her cold coffe.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear your wife has been enjoying her Ember and uses it daily! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    It works but returned it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as intended and keeps the coffee hot. However in my opinion it’s not worth $130 so I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love this coffee cup!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup keeps my coffee at the perfect temperature. It's pricey, but totally worth it if you hate lukewarm coffee and are too busy to sit still.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great cup, worth the $

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this mug. Use it everyday. She’s busy so taking a few hours to drink coffee is the norm so this keeps it hot.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Abillmann, thanks for sharing this! We're happy to hear your wife has been able to take her time drinking her perfect temp with in Ember - we appreciate both of your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Keeps my coffee hot enough for me. Just be careful with it. You will luv it also. Very happy so far. Thanks Best Buy.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Remote, thanks for leaving a review! We're glad to hear you've been enjoying coffee in your Ember Mug so far - thanks for your support! Ember

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Best idea but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, but only stays charged about 90 minutes. So unless you’re sitting right next to the charging pad, the coffee won’t stay warm forever. And it’s such a small serving of coffee even in the bigger cup, that it’s long gone before it has time to cool down. Neat concept, but larger cup and longer batter life would be better.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi ValerieD, thanks for leaving a review! We hope you can still enjoy your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice cup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Gave one as gift to girlfriend adams she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug!! The app makes it so easy to use and select my preferred coffee temp. I plan to but for my coffee-loving family!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We’re glad to hear you’ve been enjoying your Ember and hope you purchase them for your family as well! Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Rewlly works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mug works just as advertised. Was able to keep my coffee hot for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone who enjoys a warm beverage to sip through the day, this mug is essential. A game changer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Busy? This is the coffee mug for you!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this mug! For a couple years he has been hinting around for me to get him this mug. I wasn't sure it's so pricy, and sometimes they aren't worth it. Will this one is still going. My husband does IT work and often forgets to drink his coffee if he is busy so it's cold. This cup keeps it worm till he can get to it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Nice mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mug, keeps drink warm but the bottom gets very hot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Personally I think it’s a joke. But they love hot coffee. And works just like it says

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect gift for coffee lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother loves this. She never has to re-heat her coffee because she is putting too much creamer in it.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great mug. Great color.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mug for an xmas gift. LOVE it and LOVE this color, which is not available on the Ember site.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish there was a larger size, but still great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my father who enjoys hot tea. He wishes there was a 16 oz option, but other then that he loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Cool but overpriced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unique item but overpriced for what it is. Good gift for coffee lover.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Daughter in law loves this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fir my daughter in law fir Christmas snd she absolutely loves it. It keeps her tea at the temperature she likes.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing this! We’re glad to hear the Ember was gifted and your daughter-in-law has been enjoying her mug! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great cup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cup and it works great. Keeps stuff warm.

    I would recommend this to a friend