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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2300 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,300 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Best idea but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, but only stays charged about 90 minutes. So unless you’re sitting right next to the charging pad, the coffee won’t stay warm forever. And it’s such a small serving of coffee even in the bigger cup, that it’s long gone before it has time to cool down. Neat concept, but larger cup and longer batter life would be better.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi ValerieD, thanks for leaving a review! We hope you can still enjoy your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    very convenient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and very good at what it’s for, amazing to be gifted this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug!! The app makes it so easy to use and select my preferred coffee temp. I plan to but for my coffee-loving family!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We’re glad to hear you’ve been enjoying your Ember and hope you purchase them for your family as well! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this it’s as Christmas present. It’s was a smash hit (for a GEEK)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mug and Gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is great and at an unbeatable price ($99 when I purchased it on sale)! Great Gift for the holidays and everyone enjoyed it. I do want to see how long it will last, the coating seems to have trouble according to other reviews, so be on a lookout for that nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mom loved it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for a dedicated coffee drinker. Easy to setup and use daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it is one of the best items I have ever purchased. I don't think I will ever go with out this mug again.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone who enjoys a warm beverage to sip through the day, this mug is essential. A game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice cup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Gave one as gift to girlfriend adams she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Personally I think it’s a joke. But they love hot coffee. And works just like it says

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Rewlly works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mug works just as advertised. Was able to keep my coffee hot for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect gift for coffee lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother loves this. She never has to re-heat her coffee because she is putting too much creamer in it.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great mug. Great color.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mug for an xmas gift. LOVE it and LOVE this color, which is not available on the Ember site.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Daughter in law loves this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fir my daughter in law fir Christmas snd she absolutely loves it. It keeps her tea at the temperature she likes.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing this! We’re glad to hear the Ember was gifted and your daughter-in-law has been enjoying her mug! Ember

  • Rated 5 out of 5 stars

    Great, Convenient Coffee Mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug is a great option for those on the go! I highly recommend also purchasing the lid, which improves battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Good gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for Christmas and she uses it everyday. the only complaint she has is periodically having to reconnect with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Busy? This is the coffee mug for you!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this mug! For a couple years he has been hinting around for me to get him this mug. I wasn't sure it's so pricy, and sometimes they aren't worth it. Will this one is still going. My husband does IT work and often forgets to drink his coffee if he is busy so it's cold. This cup keeps it worm till he can get to it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Nice mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mug, keeps drink warm but the bottom gets very hot.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Cool but overpriced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unique item but overpriced for what it is. Good gift for coffee lover.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Always hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee stays hot all morning (no more microwaves). But the creamer will get a little odd after a bit.

    I would recommend this to a friend