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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,298 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Keeps the temperature for quite a while so I can get some work done without having to reheat try he coffee.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Gourmet, thanks so much for sharing! We're happy to hear you've been enjoying your Ember! Ember

  • Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug is built sturdy. However I am fearful of rhe charging rings at the bottom being wet after washing or charging too soon after washing. At the lowest setting i found that heating would evaporate coffee. I have been using mostly to reheat coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Larger size Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the smaller mug last year and loved it. This new larger size is even better!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Its good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keeps my coffee warm throughout the day sometimes I forget I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases i have made. If you are a coffee lover this is much have.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to purchase if you like to keep your coffee or tea at a specific hot temperate!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Warm and ready to drink every time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for people who drink slow or alot. And easy charging station

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mug size is misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug definitely does not hold 14 oz. When filled with 12 ounces of water it is almost at the top, no room for cream. This is misleading.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Paul, thanks for your feedback! While we are confident that the 14oz Ember Mug will fit 14oz of liquid when filled to the brim, as coffee lovers we totally understand wanting a little extra room. For customers that value volume, we recommend our Ember Tumbler, which comfortably fits 16oz of liquid and comes with two different lid options so you don't have to worry about your coffee spilling over. We appreciate your support and hope this information is helpful! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Is it worth it?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup works great! It keeps the coffee quite hot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Stay lit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug work just like they said it would! Wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps beverages at the perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was tired of running upstairs to reheat her coffee during work, and this solved that problem for her!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Djkloz, thanks for sharing this with us! We're happy to hear your wife has been loving her Ember and no longer needs to reheat her coffee - we appreciate both of your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I use this every day to drink tea. I love that I can have it keep at a certain temp.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it says, and does that perfectly precise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it very much. Easy and comfortable to use. Good value

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Wouldn’t stay connected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cup when it was on sale and had great expectations. It works great when it’s connected but it had to be connected again and again. I liked it when it was connected but I returned it to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my wife and she can’t stop talking about how much she loves it and how it very convenient to use.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Carlos, thanks for leaving a review! We're glad to hear your wife has been enjoying her perfect temperature in her Travel Mug - we appreciate both of your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A gadget for every coffee/tea lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Should have learned about this gadget earlier. I use this mug every morning to start my day.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Elfai, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect cup!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Keeps coffee warm in the morning for a change! Plan on getting another one.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Warm Coffee

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it made to do. Keeps the coffee warm. Clean carefully and be gentle with metal spoons.

    I would recommend this to a friend