Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Hot cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it really do keep the coffe warm
I would recommend this to a friend - Pros mentioned:Design
Great cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect cup great design………………………………………………………………….
I would recommend this to a friend - Pros mentioned:Ease of use
Great Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High Quality. Works perfect. Really easy to use!!!
I would recommend this to a friend cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great cup. the battery last a long time. we just love it!
I would recommend this to a friendBest thing I've ever bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mug because I'm always forgetting about my coffee until it goes cold while I'm working. I absolutely love this mug! It works perfectly. The hour battery life is great for when I need to step away from my desk. And the mug is nonstick so it's so easy to clean. Ive had whipped cream in my mug a couple times and it washed off super easy in just a couple minutes. Buy this mug!
I would recommend this to a friend- Pros mentioned:Temperature control
Nice hot cup of coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to keep your coffee warm in the morning.
I would recommend this to a friend Wish I got it for myself.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my father in law as a Christmas gift, I was tapped out of ideas, and this is what I came up with. He loves it (surprisingly), though he did mention the initial pairing with his phone was a little more challenging than it should've been (he's an engineer). He likes it so much, he has me actually thinking about getting one for myself.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to leave a review here! We're glad to hear your father-in-law has been enjoying his Ember Mug so far and appreciate the feedback in regard to the initial set up - we're happy to share this with your team! If you have any questions or concerns, please let us know.
- Pros mentioned:Temperature control
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm. like the bigger mug. wish other colors had been available.
I would recommend this to a friend Keep that coffee hot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my girl that loves her coffee super hot all the time. This keeps her from having to throw away half a cup of not super hot coffee. Keeps charge OK. Pricy but used coupons and was on sale.
I would recommend this to a friend- Pros mentioned:Temperature control
Great coffee mug
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps coffee hot and fresh. Hand wash only and charge over night
I would recommend this to a friend - Pros mentioned:Temperature control
Excellent!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Keeps my coffee HOT every morning. I can’t wait to get the bigger one!
I would recommend this to a friend - Pros mentioned:Temperature control
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is very useful. I tend to drink my coffee slowly and it keeps it hot.
I would recommend this to a friend Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a great idea, reducing the need to constantly head to the microwave to warm your coffee, however, the design for recharging the mug is flawed. Having three dimensional pins on the charging coaster come in contact with a mug that is fairly heavy, is a design flaw. I bought two of these mugs, and ran into the same problem with one of the pins being pushed back into the coaster, which prevents the mug from being charged. Returned the item.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for your feedback, Michael. While we are very sorry to hear you returned your Ember Mug, we are always listening to customers when it comes to our current and future product designs. Please know the Ember Mug includes a manufacturer warranty and our support team is always happy to help assist our customers with any issues.
Keeps it hot
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Will need to figure out your temperature. I had read reviews it wasn’t hot enough but u never found that to be case, in fact too hot. I like cream in coffee and temp could cause film with time.
I would recommend this to a friend- Pros mentioned:Temperature control
Perfect mug for the long work day
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug to keep your coffee warm all day and looks great.
I would recommend this to a friend - Pros mentioned:Ease of use
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, very easy to use, more than likely getting the travel mug as well
I would recommend this to a friend - Pros mentioned:Temperature control
Ember Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, keeps my first cup of coffee in the morning nice and hot.
I would recommend this to a friend - Pros mentioned:Temperature control
Great!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it and with a second charger she can keep her coffee hot all day…
I would recommend this to a friend - Pros mentioned:Ease of use
Bought this for a gift for a friend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was for a friend that loves it so easy to set up and he love to come back to his coffee and if staying hot
I would recommend this to a friend - Pros mentioned:Temperature control
Great Mug But The Absolute Worst Alp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a mixed bag for me. The mug works but when you're spending $130 on a mug, the app needs to work too (and it doesn't). I gave it 2 stars because even when the app doesn't work, which is all the time, the mug will still keep your drink set at 135 degrees. However, I need to delete and reinstall the app everytime I use the mug because it'll freeze up and won't connect to your mug. I can have the mug off and app will display that it's connected and at 175 degrees when the mug is cool to the touch. It'll say my battery level is - 1% when fully charged. And this is when the app actually opens up and doesn't crash when trying to load. It is, without question, the most frustrating app I've ever used. I'd return the mug if this wasn't a gift. Figure this out, Ember.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Brian, thanks for leaving a review and sharing this feedback! We are sorry to hear about the experience you've had with connectivity. At your earliest convenience, please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue - we are happy to help you out!