Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Great cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect cup great design………………………………………………………………….
I would recommend this to a friend - Pros mentioned:Ease of use
Great Cup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High Quality. Works perfect. Really easy to use!!!
I would recommend this to a friend - Pros mentioned:Temperature control
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm. like the bigger mug. wish other colors had been available.
I would recommend this to a friend - Pros mentioned:Temperature control
Nice hot cup of coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to keep your coffee warm in the morning.
I would recommend this to a friend - Pros mentioned:Temperature control
Excellent!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Keeps my coffee HOT every morning. I can’t wait to get the bigger one!
I would recommend this to a friend - Pros mentioned:Temperature control
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is very useful. I tend to drink my coffee slowly and it keeps it hot.
I would recommend this to a friend - Pros mentioned:Temperature control
Great coffee mug
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps coffee hot and fresh. Hand wash only and charge over night
I would recommend this to a friend - Cons mentioned:Battery life
Would not buy again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like that it doesn’t stay connected to the app. I have to delete it and pair it almost every time I use it. Then it say there is an update but it never updates
No, I would not recommend this to a friend 12 oz Not 14 ounce though
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cup. It’s actually 12 oz. Not sure shun they call it a 14 oz. Getting the app keeps, but not required.
I would recommend this to a friend- Pros mentioned:Ease of use
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, very easy to use, more than likely getting the travel mug as well
I would recommend this to a friend - Pros mentioned:Temperature control
Perfect mug for the long work day
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug to keep your coffee warm all day and looks great.
I would recommend this to a friend - Pros mentioned:Ease of use
Bought this for a gift for a friend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was for a friend that loves it so easy to set up and he love to come back to his coffee and if staying hot
I would recommend this to a friend - Pros mentioned:Temperature control
Ember Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, keeps my first cup of coffee in the morning nice and hot.
I would recommend this to a friend - Pros mentioned:Temperature control
How Did I Survive Before This Purchase?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has solely gotten me through quarantine. If you are WFH, this item is a MUST! Obsessed with my Ember.
I would recommend this to a friend - Pros mentioned:Temperature control
Great!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it and with a second charger she can keep her coffee hot all day…
I would recommend this to a friend - Pros mentioned:Temperature control
Great Mug But The Absolute Worst Alp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a mixed bag for me. The mug works but when you're spending $130 on a mug, the app needs to work too (and it doesn't). I gave it 2 stars because even when the app doesn't work, which is all the time, the mug will still keep your drink set at 135 degrees. However, I need to delete and reinstall the app everytime I use the mug because it'll freeze up and won't connect to your mug. I can have the mug off and app will display that it's connected and at 175 degrees when the mug is cool to the touch. It'll say my battery level is - 1% when fully charged. And this is when the app actually opens up and doesn't crash when trying to load. It is, without question, the most frustrating app I've ever used. I'd return the mug if this wasn't a gift. Figure this out, Ember.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Brian, thanks for leaving a review and sharing this feedback! We are sorry to hear about the experience you've had with connectivity. At your earliest convenience, please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue - we are happy to help you out!
Mug size is misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug definitely does not hold 14 oz. When filled with 12 ounces of water it is almost at the top, no room for cream. This is misleading.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Paul, thanks for your feedback! While we are confident that the 14oz Ember Mug will fit 14oz of liquid when filled to the brim, as coffee lovers we totally understand wanting a little extra room. For customers that value volume, we recommend our Ember Tumbler, which comfortably fits 16oz of liquid and comes with two different lid options so you don't have to worry about your coffee spilling over. We appreciate your support and hope this information is helpful!
- Pros mentioned:Temperature control
Ember Mug Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use--stays plugged in during the day. Keeps my coffee hot!
I would recommend this to a friend - Pros mentioned:Temperature control
hot coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convinient. It keeps my coffee hot for longer period of time. I am really enjoying this.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi norsid, thank you for leaving a review! We're happy to hear you've been able to take your time drinking your perfect temp with your Ember Mug - we appreciate your support!
Keep that coffee hot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my girl that loves her coffee super hot all the time. This keeps her from having to throw away half a cup of not super hot coffee. Keeps charge OK. Pricy but used coupons and was on sale.
I would recommend this to a friend