Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Great Mug But The Absolute Worst Alp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a mixed bag for me. The mug works but when you're spending $130 on a mug, the app needs to work too (and it doesn't). I gave it 2 stars because even when the app doesn't work, which is all the time, the mug will still keep your drink set at 135 degrees. However, I need to delete and reinstall the app everytime I use the mug because it'll freeze up and won't connect to your mug. I can have the mug off and app will display that it's connected and at 175 degrees when the mug is cool to the touch. It'll say my battery level is - 1% when fully charged. And this is when the app actually opens up and doesn't crash when trying to load. It is, without question, the most frustrating app I've ever used. I'd return the mug if this wasn't a gift. Figure this out, Ember.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Brian, thanks for leaving a review and sharing this feedback! We are sorry to hear about the experience you've had with connectivity. At your earliest convenience, please feel free to reach out to us at support@ember.com so we can further troubleshoot the issue - we are happy to help you out!
- Pros mentioned:Temperature control
Ember Mug Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use--stays plugged in during the day. Keeps my coffee hot!
I would recommend this to a friend - Pros mentioned:Temperature control
How Did I Survive Before This Purchase?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has solely gotten me through quarantine. If you are WFH, this item is a MUST! Obsessed with my Ember.
I would recommend this to a friend - Pros mentioned:Temperature control
hot coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convinient. It keeps my coffee hot for longer period of time. I am really enjoying this.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi norsid, thank you for leaving a review! We're happy to hear you've been able to take your time drinking your perfect temp with your Ember Mug - we appreciate your support!
- Cons mentioned:Battery life
I was disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this mug. It was intended as a gift for me to keep my beverages warm as I prefer to slowly dip on my tea or coffee - however, the battery life was unfortunately terrible and the unit does not charge while in use and required an app that consistently refused to pair to my phone every single time. We ended up going with NextMug that has a larger capacity, on unit controls and will remain hot as long as it's docked and contains liquid
No, I would not recommend this to a friend - Cons mentioned:App
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product bad app, app won’t update and keep disconnecting
I would recommend this to a friend Ember Mug2 - 14 oz - Firmware Update Fails
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug is nice, but overpriced. I bought one two years ago, and had trouble with firmware updates suggested by the Ember app. I tried getting help from the technical support folks, but never could get the firmware to successfully update. Fast forward two years, and after having a coworker walk off with my mug, I went out and purchased a new Ember mug. I figured after two years they would have fixed the firmware update issues. I was wrong. Same issue, app suggestions to update firmware fail. This time, the Ember support folks tell me my Samsung S22 Android phone's operating system is not compatible with the device. Pull out your Android phone with four year old operating system if you want to upgrade to the new firmware. Mug seems to work, but at $150 and waiting two years, you would have thought they would have fixed this by now...
No, I would not recommend this to a friendNice little mug.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, however, be ye warned, I had to use an android device to download a previous version of the app to successfully install the new firmware update for the ember mug. The latest version of the app would fail to install the firmware.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this! We're sorry to hear about the experience you had with the firmware update and appreciate the feedback. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Pros mentioned:Temperature control
Mother's Day Hit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gave it to my wife for Mother's Day, and she absolutely loves it
I would recommend this to a friend - Cons mentioned:Price
Coffee mug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good coffee mug but extra expensive only get it if you are in your office all the time
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jahazy, thanks for sharing this! We hope you can still enjoy your Ember and appreciate your feedback about price as we continue to improve - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Temperature control smart mug
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift to my daughter. My son has one and he really likes it.
I would recommend this to a friend - Pros mentioned:Temperature control
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my wife and she loves it. Keeps her coffee at the temps that she likes it.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Davel, thanks for sharing this! We’re glad to hear the Ember was gifted and your wife has been enjoying her mug so far!
- Pros mentioned:Temperature control
Sr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for keep your drink hot Great deal and good
I would recommend this to a friend - Cons mentioned:Battery life
Nice gadget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Only complaint is that the battery does not last as long as I would have hoped.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi gio975, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
- Pros mentioned:Temperature control
Constant hot drinks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I have gotten in years.If I travel,this will be in my suitcase!!
I would recommend this to a friend - Pros mentioned:Temperature control
Best temp control mug out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this cup. I no longer have to run to the microwave multiple times!
I would recommend this to a friend - Pros mentioned:Temperature control
Coffee
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate drinking cold coffee so this is a great gadget to leopard my coffee hot
I would recommend this to a friend - Pros mentioned:Temperature control
Like this more than we had expected.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool product that I didn’t think we needed, but we love it. It works just as we had expected.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Warm and fussy feelings all day
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas gift ever ! Love drinking my hot drink throughout the day.
I would recommend this to a friend - Pros mentioned:Temperature control
Loving this mug
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muertos all my beverages got to my liking. Never gets cold.
I would recommend this to a friend