Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
poor quality of the base.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The base is no longer heating and therefore the cup is not warm. Most frustrating is finding out how to return to best buy. there isn't a way to find or print the return shipping label.
I would recommend this to a friend- Cons mentioned:Battery life
Very cool product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is cool but i down my coffee to fast to enjoy its benefits. I think this if for someone what drinks their cup of coffee over a long time period and they let it sit for too long
I would recommend this to a friend Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned the tall original model for a long time and just purchased this unit. I’ve it! Use it everyday at my desk
I would recommend this to a friendWife loves it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife because she lets her coffee get cold and then puts in the microwave to heat it. Since she had used this her coffee never gets cold. She loves it and wish I would have bought it sooner.
I would recommend this to a friendMy wife LOVES her Ember mug xmas gift!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She loves her new mug and I love that there aren’t five cups of cold coffee lying around the house!!! Win-win for everyone!
I would recommend this to a friendGreat fathers day gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad is a big coffee drinker and picked one up for fathers day. He loves it and uses it everyday
I would recommend this to a friendPerfectly hot tea and coffee, yes please!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug! Sitting on the charge base on my desk I can keep my tea warm and drinkable for however long I need, and carrying it around the house on battery for an hour+ is great. It’s magical!
I would recommend this to a friendBest Coffee Cup EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my father who loves it and uses it every day. Excellent mug.
I would recommend this to a friend- Pros mentioned:Temperature control
Keeps coffee and tea hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug keeps my beverage at the temperature I like until it is all gone
I would recommend this to a friend - Pros mentioned:Temperature control
Electric Mug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done and useful for people who sit at their office for long hours and need warm coffee!
I would recommend this to a friend 
Great for at home!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who works from home, this is my best friend! Does exactly what i need it to with several options of drink types.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't matter if she's at work or at home this mug is perfect because she's a tea drinker. I also got her an additional charging base for her work desk.
I would recommend this to a friend14 oz. Electric Coffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item includes with the plug in saucer to keep coffee warm longer than if used without the sauce. Portability is great.
I would recommend this to a friendVery convenient
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife who works from home, she uses it everyday and loves it
I would recommend this to a friendCoffee cup
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cup It’s on the smaller size as far as holding liquid but still a nice cup
I would recommend this to a friendSome Like It Hot!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I surely Do. This mug does exactly that! And great Customer Support too!!!
I would recommend this to a friend- Cons mentioned:Price
Overpriced coffee cup
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not worth the price. It took about a month of software updates to get it to work properly.
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Does it’s job well!
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be really difficult to get it to start working, but it really is good once you get it to work!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! We are always working to improve our mugs and this feedback is greatly appreciated! We are also happy to answer any questions you have so please don't hesitate to reach out to our support team at support@ember.com.
- Pros mentioned:Temperature control
I love my Embers, yes Embers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Ember mug from Best Buy. I got the Travel Mug2 first. And love it. The support from Ember is amazing should you need it. I had a bad lid thta they replaced for free. Just had to call them. This cup I just bought is for use while at home. I cannot emphasis enough how nice it is to have a quality product like this to help me enjoy my morning joe. I’d give it 6 stars if I could. thanks best buy and thanks ember.
I would recommend this to a friend Worried about the cost?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been our biggest gift hit this year. People love it and use and rave about it so much that I’m putting the word out I want one for Father’s Day. Seems a little selfish to fork over the $100 bucks just for yourself but if I don’t get one as a gift I just might.
I would recommend this to a friend