Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Nice for an hour…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeping a mug hot sounds good but in reality its not that good when the battery drains in an hour or less. Save the 100 and just microwave that mug.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks so much for leaving a review! We're sorry to hear you're experiencing this with your Ember. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help!
Ember Blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but wish it held more. Prob going to get an extra coaster. Blue only @ Best Buy.
I would recommend this to a friend- Cons mentioned:Battery life
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is not worth the price. I would not recommend. Battery dies quick and already had an issue with it saying cup was empty
No, I would not recommend this to a friend Seems to work as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, i love my new Ember mug. The 14oz keeps coffee at temp for at least the 45 min it takes for me to drink. Only been 2 weeks, but no complaints.
I would recommend this to a friendsmaller in size due to hardware at bottom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cup but seems smaller in size coz it hosts batteryy and other hardware at the bottom.
I would recommend this to a friendThis cup is worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like our cups so much we take them with us on vacation. They simply work great. I'm a sort of craft coffee brewer and am always looking for a way to make my coffee even more enjoyable
I would recommend this to a friend- Cons mentioned:Battery life
Too expensive for its shortcomings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: my cofffee is definitely more enjoyable, for longer Cons: poor battery life (around 1 hr) This should be priced at around $50, not $150
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help!
Wife’s new favorite mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it! Keeps her coffee hot for over an hour off the charger. If you get the silicone top off of Amazon you can extend the battery life of it!
I would recommend this to a friendPoor customer service response
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it wasn't. I have purchased 3 of these mugs and all 3 had an issue with the pin on the charger pad getting stuck down and no longer working. Ember customer support responded immediately to the first 2 and sent replacement charger pads right away. The 3rd mug is about a year and a half old and has both the charger pad issue and it also no longer charges. I reached out to Ember support over a month ago and have followed up with them multiple times and they have not responded at all. I would expect a mug that costs almost $200 to last longer than a year and a half. I'm not sure what happened with their Customer service, but it went from great to abysmal. I would not recommend this product due to product quality issues, lack of customer service response and a very quirky app that constantly disconnects.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .We are so sorry to hear about your experience. Please know we value your feedback and are making some important changes to the ways we support our customers. Our customers satisfaction and trust is of utmost importance and while we have seen some unfortunate delays to our support processes, we are improving every day. If you haven't already, you should be hearing from one of our support agents soon to help assist with your charging coaster issue. Thank you for your support and we strive to do better in the future!
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so nice to to be able to set my coffee down and come back to a perfectly hot cup.
I would recommend this to a friendGreat gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my wife and she loves it ! She uses it everyday.
I would recommend this to a friendExpensive Smart mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little harder to use then I expected but does the job. a little to pricey for my taste but was bought out of necessity.
No, I would not recommend this to a friendgreat mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this as a Christmas gift. The receiver likes it so much I will probably buy me one
I would recommend this to a friendGreat mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I wish it came with some kind of lid to protect against splashing but it can be purchased 3rd party for like $10
I would recommend this to a friendliked.it, bought another one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had one for a month then boight another for my wife to steep tea. works great for that
I would recommend this to a friend- Pros mentioned:Temperature control
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife for Christmas, first day she used it she txt me and said "this is a total game changer!" She would take all day to finish a tea or coffee, which meant it was cold most of the day. With the base it will stay hot all day, or 80 minutes if she is walking around with it away from her desk. Already purchased a second base so she has one for home and work.
I would recommend this to a friend A gift so good i had to buy it for myself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its like taking the perfect sip of coffee for the whole cup.
I would recommend this to a friendInnovation
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife absolutely loves it. Bought a second charging coaster so she can charge it all night by the coffee maker downstairs and keep it charged all morning at her desk upstairs while she uses it.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Adam, thank you for leaving a review! We're thrilled to hear your wife has been enjoying her Ember and we hope you get one for yourself as well - we appreciate both of your support!
Great Gift!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great gift! Highly recommend for office & co-workers and all coffee lovers.
I would recommend this to a friendAwesome Product for Coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loved this as a gift, and has become part of her daily coffee drinking routines
I would recommend this to a friend