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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,298 reviews
  • Rated 5 out of 5 stars

    Linda

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic item! in best buy blue! fast ship time-with great protection plan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Won’t go without an ember

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mug. A must have for the weekend. Good battery but the charger is best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the Amber mug. I will buying the black one for myself next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee cup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee cup ☕️ I will be letting all my friends and family about this coffee cup

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sooooo goooood!!!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yaaaaaasssss!!! I looooooveeeeiiiiiiit!!! Sooooo goooood!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is THE BEST gift ever for coffee drinkers who multitask while drinking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite mug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. It's the best mug I've ever had. They really did a great job making these mugs?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup. Keeps coffee hot while i work. Good battery life. Have to keep re pairing bluetooth to phone but over all a good buy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not worth it for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not worth it. Figured I'd try it. But first, it's not that big and battery didn't last long at all. It's going back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was dubious when I bought it for my wife for Mother’s Day, but a month after, she still says it’s the best thing I’ve giver her since her first iPhone, so it gets the job done well.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Nct22, thanks for sharing this with us! We're glad to hear you gifted your wife an Ember and she's been enjoying it since - thank you both for your support! Ember

  • Rated 2 out of 5 stars

    Skin forms on top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes works sometimes not. If you’re a sipper and take too much time drinking a skin forms on the top. Holds only a small cup if using a Keurig maker. Not worth $150 but a good idea that’s needs a little more technology.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Thank you for sharing your feedback with us! We can recommend lowering your set temperature slightly or stirring occasionally to reduce the chance for skin/film to form on the top of the beverage. If you have any further questions, please reach out to us at support@ember.com, so we can help! Ember

  • Rated 4 out of 5 stars

    Ember mug

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mug for my mom for Christmas last year and she absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter and she really seems to like it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product, wiuld definitely recommend to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband because he always complains that his coffee gets cold. He has been very happy with the product. I’m thinking of purchasing one for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome in Red

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. I had to have it in red. I have a black one as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee cup!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it says. Not for someone who is just a casual beverage drinker but perfect for a real coffee person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps the drinks warm!!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT GIFT FOR THE WIFE!!!!! SHE LOVES IT!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall it is ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor connection issues with the app. just when you think you have it isn't connected. overall it works as intended.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Life changing

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use mine every day, well worth the money. Bought this one for my mom and she swears by it too

    I would recommend this to a friend