Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
happy moms day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome / love it / great gift from my nephew, he did great
I would recommend this to a friend- Cons mentioned:Battery life
Great idea.... Needs improvement.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea is good, the execution is less than ideal. The battery life is less than 1 hour turned all the way up. I like my coffee hotter than this cup can provide. Disappointed
No, I would not recommend this to a friend Blue Smart Mug 14oz.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my daughter & she's extremely pleased!! Has wanted one for quite awhile.
I would recommend this to a friend- Cons mentioned:Charging
Great idea. Poor execution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Base charging pins a poor design. Fails to charge due to poor contact. Since just over 15 days, Best Buy would not stand good for it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi CoffeeGuyInPA, we are very sorry to hear you are having an issue with your charging coaster. Rest assured that your Mug is still under warranty and we'd love to help get you back up and running. Please reach out to our support team so that we can assist you further. Thanks for your valued feedback!
Amazing Gift Idea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift and My uncle loves it Uses it everyday he’s working from home and says it’s been the best mug he never knew he needed
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Swank, thanks for leaving a review! We're glad to hear the Ember was gifted and that your uncle has been loving his mug! If you have any questions or concerns, please feel free to reach out to us.
Very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is really enjoying her hot beverages. Mug exceeded expectations.
I would recommend this to a friendHighly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a friend as a gift and he absolutely loves it and uses it every day. Am now strongly considering one for myself.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Cansis, thanks for leaving a review here! We're glad to hear the Ember was gifted and they've been enjoying their mug - we hope you get one for yourself as well! If you have any questions or concerns, please let us know.
- Cons mentioned:Price
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on the fence. Very expensive. I like my regular travel mug instead
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Amazing cup
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is amazing! It keeps my coffee hot for hours. I use it everyday and charge it every other day. This cup is not microwaveable
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Joy, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
Very Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good my wife is very happy,I really recommend it
I would recommend this to a friend- Cons mentioned:Price
Not my best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my boss for Christmas. It stopped working after about 20ish days. Could not exchange at Best Buy - was highly disappointed. Ended up buying another one for my boss as I couldn't come back empty-handed. For the price, I should have been able to exchange it. The purchase date listed is for the 2nd one!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Hols, thanks for leaving a review and sharing this! We're sorry to hear about the experience you've had with your Best Buy order and appreciate the feedback. All Ember's come with a 1-year manufacturer warranty, so if you experience any issues with the mugs, please reach out to us at support@ember.com so we can help!
Good one to have
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good one to have and I am enjoying it everyday
I would recommend this to a friendMug
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So cute! Nice style good quality nice price
I would recommend this to a friendBest Mug Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every coffee/tea lover should have one of these. I couldn't be more pleased with the look, feel, and function of this product.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s good I need a little more time and will be back but for now it’s great the quality is awesome
I would recommend this to a friendGreat Mug
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Long battery life. I use it everyday.
I would recommend this to a friendbeautiful cup
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cup, but doesnt really hold temp hard to use.
No, I would not recommend this to a friendGreat mug and great deal!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug and great service! Price was excellent too. 2 day delivery!
I would recommend this to a friendOk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would keep hotter longer. . .
I would recommend this to a friend- Pros mentioned:Temperature control
Nice mug, terrible app.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife as a Christmas present. The mug is very nice and keeps the drinks nice and warm. The App, however, is terrible. Just read the reviews (1.5 on Play store). It will not stay connected to the mug and firmware updates constantly crash. For the price we paid for this mug, we would expect full functionality.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Hoffdad, thank for taking the time to leave a review here. We are sorry to hear about the experience you had with the Ember app. The mug is functional without connection to your mobile device, but if you're still experiencing issues, wt your earliest convenience, please feel free to reach out to us at [email protected] so we can further troubleshoot the issue and help you out!