Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. Does exactly what it claims to do
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome product, my cousin loved this gift!
I would recommend this to a friendEmber Smart Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described...keeps my coffee hot for hours.
I would recommend this to a friendMgmt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to go !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGreat mug that works very well
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug that keeps coffee warm. Battery lasts about 80 min per charge.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving another review! We're glad to hear you're still enjoying your Ember Mug - if you have any questions or concerns, please let us know!
Coffee Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves the cup. All she does is drink coffee and her breath kills me
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Anthogar, thanks for leaving a review! We’re glad to hear your wife has been enjoying her Ember!
- Pros mentioned:Temperature control
Revolutionized my tea and coffee drinking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a straightforward premise, it keeps your drinks at your desired temp. It will hold forever on the coaster so I love being able to nurse a cup of coffee for hours.
I would recommend this to a friend Coffee mug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my father for his birthday. He loved it.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're thrilled to hear your father has been enjoying his Ember and we hope you get one for yourself as well - we appreciate both of your support!
Ember Mug
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug and works great for keeping my coffee/tea hot
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi panda8403, thanks for leaving a review! We're glad to hear you've been enjoying coffee/tea at your perfect temperature in your Ember - if you have any questions or concerns, please let us know!
- Cons mentioned:Battery life
Wouldnt buy again, dissapointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first few times , but now it doesnt recognize when it has liquid in it and battery drains so fast it constantly needs “recharging”
No, I would not recommend this to a friend Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great my only change would be to make it 16oz
I would recommend this to a friendQuality Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for Christmas, it was definitely a hit. Great product
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for sharing this! We're glad to hear the Ember was gifted this year and hope they're still enjoying their mug - if you have any questions or concerns, please let us know!
- Cons mentioned:Connectivity
Cup
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has problems with connecting every time. It says it's not connected and it really is. It doesn't shut off when the liquid gets down so it has actually smelled like it was burning.
No, I would not recommend this to a friend Broke after 2 months and Ember does not care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife's birthday in September 2023. By early November 2023, it had stopped working. Could not get it to stay powered on, not sure if was not holding a charge or not charging to begin with. Either way, it was not working. Emailed Ember customer support on 11/18/23, and was notified that we could be contacted within 3-5 business days. Two weeks later and we have heard nothing. I get products having issues, but when your product has an issue two months after purchase and your customer service website says someone would be in contact with us 3-5 business days after contacting them; but no one does contact the customer. Then I am left to imply two things as a customer. 1. Ember does not care about the customer or the product they produce. 2. I will never buy another Ember product, nor should you.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended it is not different from the thermal cup
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Reem, thanks for taking the time to write a review and providing feedback. We're always are looking to grow and improve so if you have any other concerns, please email support@ember.com so we can learn more!
Christmas gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift for daughter in law. She loves it!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Berlyjo, thanks for leaving a review! We’re glad to hear the Ember was gifted and your daughter-in-law has been enjoying her Ember!
- Cons mentioned:Charging
Only good for six months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After six months it stopped charging. I asked for support on the manufacturer’s website twice and got no response. I see from YouTube that this is a common problem.
No, I would not recommend this to a friend Best smart coffee cup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love it. Will recommend. A must buy
I would recommend this to a friendHeated mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hubby loves it. He's happy I'm happy. He wants another one
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Goku, thanks for leaving a review! We're glad to hear your hubby has been enjoying his Ember Mug so far - thank you both for your support!
- Cons mentioned:Battery life
No longer charges, dead battery after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5yrs of use, the battery is completely dead and will not charge. The battery cannot be replaced at all. For something that costs $150, this is unacceptable. Do not recommend unless you have money to throw away. Also Ember's support is nonexistent, they will not answer your email for weeks to months.
No, I would not recommend this to a friend