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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2252 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers regard the Temperature Control Smart Mug 2 - 14 oz highly for its temperature control, ease of use, and size. The sleek design and exclusive color are also appreciated. However, some customers have expressed concerns about the battery life and price. Additionally, a few users have reported issues with the app connectivity and the cost of replacement charging coasters.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,252 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word. Perfect. No more cold coffee. Take your time and enjoy without fear that your coffee gets cold.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great mug for the office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good mug. It does keep the drink at a proper drinking temperature, doesnt die too fast.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great cup, Bluetooth is terrible

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awesome to keep at the desk. Keeps temperature exactly how i like it. The battery is nice for not placing it directly on the base all the time but nothing else - runs out in 40 minutes or less. Bluetooth connection is iffy at best, but i rarely change settings. Wish it would have the controls on the mug itself.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Suggest This Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent - works as expected. Keeps coffee the desired temperature for as long as I need

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    My New Favorite Mug!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Ember for about 2 months and use it everyday! As someone who always has to get up and leave their desks, it can take up to 2 hours for drink my coffee. I would normally come back to lukewarm coffee which no one likes. Now my coffee is always at the right temperature. The one drawback is that the battery only lasts about 80 minutes and at which point it stops heating. Not that big of a deal for me as I have the charger right on my desk, but if your charger is not near by that might be an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it much yet, but its been great for teas. I tend to take my time drinking my tea and it's usually cold by the end. This fixed that issue.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The Perfect Gift for those who like it hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this as a gift to my wife who loves having her coffee hot. Normally she would set her coffee down and when she got back to it, it wouldn't be hot enough. This would cause her to microwave her coffee 4-5 times. With the Ember, she places it on the charging coaster (which keeps it going continuously) and she can sip away all morning long.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Coffee Perfection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition for a coffeeholic. Great temperature controls and nice ergonomic design.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used anything else for my Chai Lattes since I got this mug. It keeps my latte warm all evening...no longer have to re-heat in the microwave when it gets too cool. Perfect for me! Might have to get another one for my regular and herbal teas!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Great for keeping coffee hot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is a slow coffee drinker and was always have to reheat his cup. This ember cup has been a great solution. I recommend purchasing the larger cup if you are using a Keurig type machine.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works well for tea, not just coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug works well for tea, and there is a setting for green tea, which is what I normally drink in the morning. The mug keeps the tea at the temperature that I prefer all day. Without the charging base, the battery goes out in about an hour, so I keep the base plugged in and the mug keeps the charge all day. One negative is my Android phone does not keep the blue tooth connection.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Temperature control

    Rated 5 out of 5 stars

    Awesome mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, sleek design and keeps liquids at perfect temp

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Get the bigger cup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife 2 months ago. She drinks her coffee rather slow and it always got cold before. Now using the Ember Mug, she easily controls the coffee temperature via her iPhone. Now it never gets cold! She only uses it once a day (morning), so she has never ran out of battery life while drinking. I would recommend the large mug, she usually makes a cappuccino with 2 shots in it and it’s barely big enough. I would have regretted getting the small one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Way better than microwave reheating!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but it does exactly what it promises. I was able to buy mine in the BB sale, despite wanting one for months just couldn't justify full price. Super easy to set up and the phone app lets you monitor progress and status. Value for money - depends on your point of view, but keeping your hot drink hot - brilliant!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife as a mother's day gift. She has a habit of leaving lukewarm tea all over the house. She loves it and it prevents her from nuking her tea in the microwave every 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant finally come back to my coffee after working and its still hot. The best part is that I can set the temp I want with my phone ahead of time to make sure I get the hot coffee I am expecting.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Coffee Lovers Need This!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love coffee. I love this mug. Love to drink my coffee from this mug. It keeps your coffee warm. I have had my mug for about 7 months and this is the only cup I use. I use a single serving machine with pods - coffee is not the best but it is convenient. One of the negatives is the coffee doesn't get hot enough so when drinking from a regular mug it cools down quickly. the EMBER mug solves that problem. So, now I can savor my coffee without trying to gulp it down- no need to reheat in the microwave. The only downside is it can take some time to recharge. I forgot to put the cup back on the charger after washing it and was so annoyed at myself when I realized I would have to use a regular cup. Always remember to place the cup on the charger after cleaning so it's always ready. the copper color is really pretty

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for keeping coffee hot just not long enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cup, not the battery life. Unless I keep on charging plate doesn’t last through couple cups on Sunday mornings cooking breakfast and reading the paper.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! Keeps tea and coffee at a good drinking temperature. Not too hot, not too cold.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Great to hear you are enjoying things at your perfect temperature. Thanks for your valued feedback and support! Ember

  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    I will never use a different coffee mug again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this item as a gift. It has changed the way I enjoy coffee each day. I don't know if I'll ever be able to use another mug again. It works perfectly at keeping my coffee at just the right temperature. I have found the App to be very helpful and easy to use in setting how hot I would like my coffee to stay at. This mug even heats my coffee up after I've added cream! I can't say enough about how happy I am with my purchase. I am now working to convince everyone in my office to get one too!! It's a luxury you will enjoy!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi JanP, thanks for sharing this with is! We're glad to hear you've been enjoying your Ember and your perfect temperature - we appreciate your support! If you have any questions or concerns, please let us know. Ember

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