Customer Ratings & Reviews
- Model:
- CM191409US
- SKU:
- 6471969
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Keepin it hot!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact that my coffee is still warm at the end!
I would recommend this to a friend - Pros mentioned:Temperature control
Great little mug!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift ever! Keeps my coffee hot until it’s gone.
I would recommend this to a friend Disconnects a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product overall ,but disconnects a lot and cause problem in maintaining at required temperature
No, I would not recommend this to a friend- Pros mentioned:Temperature control
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, keeps coffee hot for an hour or two!!
I would recommend this to a friend - Cons mentioned:Price
Returned.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Returned it for a refund. Cool concept, but overpriced.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're so sorry to hear that the Ember Mug did not work out for you at this time! We're always looking to grow and improve so if you have any questions in the future, please reach out to us on our Ember Support site - we'd be happy to help!
- Cons mentioned:Battery life
Does not hold charge long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not hold a charge very long, on the other hand it takes a while to charge
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We're so sorry to hear about the experience you've had with your Ember and appreciate this feedback. Charging from a depleted battery can take 2-3 hours and battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
Max temperature is ridiculous
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a great idea, but the instructions are not easy to follow. And, even worse, the max. temperature is 145! I want the cup to keep the drink HOT, not just very warm. I regret buying it. And it was a birthday present from my mom. :(
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Wife loves it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has had this mug a few days and loves it. I did buy a silicone lid off Amazon that held to extend battery life because it traps the heat in. It has a default heat and you can turn it up in the app. I think they are a little expensive for what they are but I bought it on sale.
I would recommend this to a friend
Terrible Connection to the App
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug is nice. The connection to the app is horrible. The reviews on the app are all 1 star with reviews. Id check the reviews on the app first before buying this. It worked for a week then stopped connecting. Tried all there solutions and non would stick.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't drink your coffee super fast it sticks to the sides and you have stuff floating in your coffee.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Not worth it. Had to give one star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At best, charge is good for 30 to 40 minutes. If phone leaves it's area, it loses connection and does not reconnect, have to re pair. Can't give no stars.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Didn't last.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery no longer holds a charge. I've had it for 2 months. The 3 hour advertised hearing is on the lowest temperature. It can keep coffee hot for no more than 1 hour and 45 minutes. App hardly works. Required constant resyncing
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Bankercobb, thanks for leaving a review and sharing this! We're so sorry to hear about the experience you've had with your Ember. Our apologies for any confusion - our 14oz Ember Mug has an expected battery life of up to 90 minutes, and battery life can vary dramatically depending on a few different factors. Also, the mug is functional without connection to the device! If you're still experiencing issues, please reach out to us at support@ember.com so we can help!
Died and No Support from Manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one I bought died in just over a year. It happens but when I emailed the company regarding repair/replacement they didn't even bother to respond.
No, I would not recommend this to a friendHorrendous Product, lazy design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrendous mobile app. Never seems to connect. Absolutely horrendous hardware, scratches easily. Horrible to hold, poor ergonomics. Does not offer USB C In short, you are much better off saving $100 an instead going with non-brand competitor.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help! Please reach out to us on our Ember Support site so we can learn more!
Disappointed with the performance for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of a $120 mug that only holds the temp for 80 minutes, max. And the Ember customer service is less than helpful. The app continually disconnects even when the phone and mug are within inches of each other, after successful BT connection.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Stopped working after a year and half.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this mug a year and a half ago and it stopped working. I contacted ember and they would not provide a replacement mug or even a repair option. They only provided me a discount of $22 dollars to purchase a new one. Mug was great when it was working but longevity, lifespan and along with customer support from ember does not make it worth the purchase
No, I would not recommend this to a friendNot porcelain but plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wron for the 2 stars the product features to make your coffee hot is awesome but the material that they use on the mug is plastic not porcelain that’s the only thing that I don’t like
I would recommend this to a friendExcellent until it stops working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year before it stopped working. Just glad it had a warranty along with it .
I would recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t make the cup large enough. Very small. Otherwise very nice
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Mike, thanks for sharing this with us. We hope you can still enjoy your Ember and appreciate your feedback about size as we continue to improve! If you have any questions or concerns, please let us know and we'd be happy to help!
It’s a new tech toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mi gave 3 as gifts to family they say that the love it.
I would recommend this to a friend