Customer Ratings & Reviews
- Model:
- CM191409US
- SKU:
- 6471969
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.
This summary was generated by AI based on customer reviews.
For the price...not the best
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops after 30-40 minutes, temperamental and for the price, I was hoping for better software.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. Battery life can depend on a number of different factors, so if you're still experiencing issues, please reach out to us at support@ember.com so we can help.
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I would recommend to everyone please purchase it
I would recommend this to a friendWife loves it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves everything about it, especially for on the go
I would recommend this to a friendJust right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cup to hold liquids the way you want just right
I would recommend this to a friendEmber
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised heat’s up drinks slower then expected
I would recommend this to a friendGot this for my wife, she loves this and uses it d
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife, she loves this and uses it daily.
I would recommend this to a friendOutstanding gift!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I could of ever expected. Great product!
I would recommend this to a friendGreat buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, I highly recommend this!
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s expensive but i like the functionality of it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
HORRIBLE EXPERIENCE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. The package arrived open, like an open box item, with signs of having been used before. But the product itself is really bad. It is impossible to pair it with an iPhone, I mean, after a week you might end up getting it done, but the process is incredibly precarious. Then the battery last only 1 hour and it takes over 5 to charge. I really don't think the people behind this product thought this trhough.....if I can't keep my mug hot all day long, or at least long enough to finish my tea, there is no purpose to have a product like this. Bummer......totally and complete bummer......
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review! We are so sorry to hear about the experience you have had so far with this mug! We do recommend reaching out to Best Buy support if this was received like an open box item. That said, if you're still experiencing issues with the connectivity, please reach out to our team at support@ember.com.
Ember
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could, i would give zero stara. I am sure it is a great product but I did not get to use it as I ordered online and got it delievered and it looked like the delievery drivers were playing soccer with it. The box was smashed. I open the box and what to you know the bottom of the cup where the battery is was popped out and the light just stayed on the whole time
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jaimie, thanks for reaching out and sharing this! We're so sorry to hear your order arrived in this condition - if possible, please email our team at support@ember.com so we can learn more!
owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible not worth the money. I bought it for Christmas and used it twice and it started to smell like burnt. took it back to Best Buy and they said to contact the manufacturer directly. I sent an email explaining the issue and never heard back.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Patty! Thanks for leaving a review! We're sorry to hear about the experience you've had with your Ember. We're sorry you never heard back from our team. If you have any additional questions or concerns, please reach out to support@ember.com.
Bad product with no support
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is defective and you will get no support from the manufacturer or Best Buy. Avoid buying you will be happier. Do a search for feedback about this product and you will find a lot of negative remarks about the product and the support you will not get.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for taking the time to leave a review and share this. We are sorry to hear about the experience you've had with your Ember so far! All Ember's come with a 1-year warranty so if you're still experiencing issues, please reach out to our team at support@ember.com so we can assist you further!
NOT 14 OUNCES AS ADVERTISED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup I purchased is not 14 ounces although it claims to be 14 ounces. I was forced to take the cup back to the store for an exchange. I filled it with water from a measuring cup, and it was filled to the brim at 12 ounces. Either their is a packaging problem or the 14 ounces advertised is incorrect. Be careful when purchasing this item. Not recommended!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing this feedback. We are confident that the Ember's inner vessel's entire capacity is 14 oz when filled to the brim. With that said, we're always are looking to grow and improve so if you have any other concerns, please email [email protected] so we can learn more!
Stop outsourcing customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my past orders are getting 1 star reviews. My way of letting BB know their customer service and time to resolve simple issues is awful.
No, I would not recommend this to a friendLove it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so many problems with this mug., Best Buy gave me one that apparently someone returned., I noticed because I ordered another one with Bloomingdales and the packaging came very different and all components wrapped and sealed., Definitely the problem was this Now with the new one it works perfectly.,
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review here! We're so sorry to hear about the experience you've had with your purchase at Best Buy, but we're glad to hear you're enjoying your new mug. If you have any questions or concerns with your mug, please reach out to us directly at [email protected] so we can help!
defective coating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchases this on May 2nd, 2023. September 15th noticed the interior coating is pealing and flaking.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for providing this feedback! Each of our Ember products come with a one-year warranty and our team would be happy to help. Please feel free to reach out to our support team at Support@ember.com so we can further assist you!
Wouod not stay connected to app.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one of these cups. They don’t last longer than a year even if well care for. Not worth the money.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug won’t even warm up to max temperature before it says i need to recharge. Worst purchase!
No, I would not recommend this to a friendGreat until it started having coating issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coating on inside of cup is flaking off.......... .
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Coffee123, thanks for leaving a review. We're so sorry to hear about the experience you've had with your Ember! We're always looking to grow and improve so please reach out to us at support@ember.com so we can help!