Customer Ratings & Reviews

Great product……………………………………………………………………………………………..

Amazing cup, best gift for the holidays or birthdays.

This has been a life changer! Used to dump my coffe

Got as a gift for my wife ..she loved it!!!!!!!!!!

I received this as a gift, which was really thoughtful! Unfortunately, the mug is very under-powered and is unable to keep coffee at the temperature I like it, which is just short of piping hot. The maximum temperature setting for the mug is 145 degrees, which is 20 degrees below the temperature that my coffee maker will hold it at. So the coffee cools down in this mug at about the same rate as a regular mug, and 145 degrees is on the borderline between warm and hot. On top of that, the battery runs out of power after about an hour off the base, If you like your coffee hot (not almost hot), then stick with a regular mug that you can get piping hot with a 1 minute microwave blast.

Love it, works just as advertised and is a very nice heavy mug.

My mom said she loved this mug that I bought her for Mother’s Day! I was so excited to Treat myself to something nice! Instead I wasted my money. Barely stays charged - Turns off after if I am not in the app

Company ruined product by updating app to one that doesn’t work. Months later it still doesn’t work right. Check App/Play Store reviews and sort by recent before buying this.

Get you steps in but not from running to the microwave to reheat coffee. Keeps your coffee/tea at the perfect temp. I can sip all throughout the day.

Cup worked amazing for the year it worked. Hand washed and dried every time. Cup only lasted a year and maybe a month I contacted Ember all they said was we will give you $22 off a new one without a charger i told then thats it I bought this cup from best buy cheaper then that. Awful customer service! Cup seems like it works it charges and all but no matter what doesnt notice any liquid you pour into it! I highly dont recomend buying unless you want to buy $100+ cup every year or so

It loses the Bluetooth connection often and I’ll say more often than not it connected to the base.

Ready to give up all your favorite coffee cups for this expensive mug? What will you get in return? For me its the last 2-3 sips which are typically chilly in my fun designer mugs. Those are expensive sips.

Battery doesn’t last very long and the 14oz cup really isn’t 14 ounces . Wouldn’t buy this again.

Definitely improves the coffee experience. Unfortunately, the software is inexcusably bad for something as overpriced as this. Lots of the app being unable to pair with the mug, the mug randomly requests to pair throughout the day after not being touched for hours, the firmware update won't complete, and the led colors won't sync sometimes. I've had to completely reset the mug and reinstall the app a few times and have only had this a month or so.

I received this as a gift from my daughters. The packaging and the mug are very nice. It was a thoughtful gift, I like the idea, but the execution needs some work. The mug connected and updated once to my Android 11 phone but refused multiple connection efforts after that for updates despite following all directions on the website and troubleshooting. The older software on the mug appeared to work OK, but not being to get the next updates for this $150 mug is a 2 star deduction. I'll pair it wih my iphone next if I don't just return it. The base seems a little less quality. it has 2 pogo pins which recharge the battery in the mug. These connection pins sit in a depression that centers the mug and will hold any liquid that might roll down the cup. I'd have expected these to have some accomodation for getting wet,, but they are labeled showing that they need to be kept dry. 2 stars because of these problems at this price point.

Ember does not live up to reviews And promotions. The mug claims to keep beverages warm but buyer BEWARE as it only warms to a max of 135-145 degrees. Barely luke warm and very insufficient for keeping coffee, tea, hot cocoa warm for drinking. Very disappointing!! The mug is sleek and blue color attractive. Handle very thin and mismatch for heft of the mug.

Works great. Easy set up and use. Like the color. Keeps coffee hot

Got it for Christmas, it’ a junk . I would not recommend it to anybody. Bestbuy should not offer this product in light of all the one stars reviews. It’s an extremely expensive JUNK! I want to give NO STAR , ZERO!

The finish wears off of the mug! I carefully wash with a soft sponge and Dawn and in a little over a year, it looks terrible! They want me to pay $85 for a replacement after paying so much to begin with! It’s 6 months over the one year warranty. A product this expensive shouldn’t wear out in several years, if at all! Defective product, poor warranty, terrible customer service!

A waste of money for me. Bought on 12/14/2022 and doesn't hold a charge anymore, Maybe last 5 minutes before it says to recharge. Tried resetting but that didn't help. Bought online from Best Buy